Host & Receptionist — Iconic West London Dining & Growth

Pillarangel Limited - Parent; Greater London; On-site; GBP 19,000 - 27,000; Full time

Benefits offered by this job

Meal on duty

Uniform provided

25–30 days holiday per year

Job summary

Pillar Hall, located in West London inside Olympia, seeks an experienced Receptionist to join our Front of House team. You will warmly welcome guests, manage reservations, seat guests, and coordinate with the restaurant floor to ensure a smooth arrival experience.

The ideal candidate has at least 1 year in a restaurant host or front-of-house role, excellent communication, and a polished appearance. OpenTable experience is a plus, and you must have the right to work in the UK.

Qualifications

• Minimum 1 year experience in Restaurant Host/Reception/Front of House.
• Experience dealing with guests and queues on busy service.
• Comfortable on the floor interacting with guests throughout service.
• Excellent communication and telephone manner.

Responsibilities

• Provide a warm, professional welcome to all guests.
• Greet and seat guests at their tables.
• Manage reservations, table allocations, waiting lists and guest flow.
• Use OpenTable to manage bookings, guest profiles and table availability.
• Coordinate with FOH team and management to ensure smooth seating.
• Remain visible on the restaurant floor and assist with guest journey.
• Answer calls and respond to reservations and guest enquiries professionally.
• Maintain knowledge of the restaurant, menus, events and services.
• Assist with special requests and communicate guest information to relevant teams.
• Handle guest enquiries and feedback professionally and effectively.
• Maintain a polished reception/host area.
• Support the Front of House team on the floor during busy periods.
• Deliver high standards of hospitality and guest service.

Skills

FOH experience

Guest service

Communication skills

Warm personality

OpenTable knowledge

Tools

OpenTable

Job description

Pillar Hall, located in West London inside Olympia, seeks an experienced Receptionist to join our Front of House team. You will warmly welcome guests, manage reservations, seat guests, and coordinate with the restaurant floor to ensure a smooth arrival experience.

The ideal candidate has at least 1 year in a restaurant host or front-of-house role, excellent communication, and a polished appearance. OpenTable experience is a plus, and you must have the right to work in the UK.