Senior General Manager

Pillarangel Limited; Greater London; On-site; GBP 90,000 - 110,000; Full time

Job summary

Pillar Hall in Kensington Olympia, London, is seeking a Head of Operations to lead the 30,000 sq ft restaurant, bar and events venue. You will drive day-to-day operations, deliver exceptional guest experiences and manage financial performance for one of London’s premier hospitality destinations.

Join a senior leadership team at Pillar Hall and help shape operations for a venue that spans a restaurant, bar and large-scale events, with a dynamic, guest-focused culture and an ambitious growth plan.

Qualifications

• Ambitious business leader with a passion for hospitality.
• Strong commercial acumen with track record of delivering results.
• Hands-on operator who develops people and builds high-performing teams.
• Genuine passion for delivering memorable guest experiences.

Responsibilities

• Take ownership of the day-to-day operation and ensure the business runs seamlessly while delivering exceptional guest experiences and strong financial performance.

Skills

Business leadership

Commercial awareness

People development

Hospitality focus

Job description

Head of Operations at Pillar Hall | Kensington Olympia, London

Salary: £100k+ Package

Lead the operation. Inspire the team. Deliver exceptionalhospitality.

Are you an experienced hospitality leader with strongcommercial acumen, a passion for exceptional service and the ability to leadfrom the front?

We're looking for an ambitious, commercially driven Headof Operations to join Pillar Hall, our 30,000 sq ft restaurant, bar andevents venue in Kensington.

Why Pillar Hall?

Grade II* listed Pillar Hall is an exciting new Londondestination with big ambitions

At its heart is Idalia, our all-day dining restaurantand bar, recognised by the MICHELIN Guide, shortlisted for R200 opening of theyear by Restaurant Magazine, and winner of Europe’s Best In Another Space(immersive design) at the Restaurant Bar and Design Awards. But Idalia is notjust about design, with a high profilefemale led kitchen team servingexceptional food in a beautiful room, with a vibrant atmosphere.

Guests can also at weekends enjoy outstanding soul andR&B performances from accomplished artists, including Grammy-nominatedmusicians who have performed at some of the world's leading music venues.

Below Idalia, Pepperbird is an intimate, speakeasy‑style bar inspired by jazz and Olympia’s rock heritage of the 1960s and 70s.

And most spectacular of all is Upstairs at Pillar Hall a 500+ capacity double‑height space with a stunning mezzanine. Created for large‑scale private events, the space opens in Spring 2027 will also evolve in due course into a restaurant with live music atweekends.

And at Pillar Hall you'll be joining a highly talented team with experience gained in some of London's leading restaurants, bringing together exceptional hospitality, creativity and a shared passion for making Pillar Hall a world class landmark venue.

The Role

You’ll take ownership of the day‑to‑day operation, ensuringevery aspect of the business runs seamlessly while delivering exceptional guestexperiences and strong financial performance.

What We’re Looking For

• A business leader who is ambitious as we are!
• Strong commercial awareness and a track recordof delivering financial results.
• A confident, hands‑on operator who developspeople and builds high‑performing teams.
• A genuine passion for hospitality and creatingmemorable guest experiences.

What We Offer

• A competitive salary and benefits package.
• A senior leadership opportunity within D3Collective, an ambitious and growing hospitality group.
• Career development and progression opportunities
• The opportunity to work alongside a talented andexperienced team drawn from some of London's leading restaurants.
• A dynamic, collaborative environment where yourideas and contribution can make a real difference.

Ready to Make Your Mark?

If you think you have what it takes, we'd love to hear fromyou.

Join Pillar Hall and make it a destination for WorldClass Hospitality

D3Collective is an ambitious hospitality group founded by Des Gunewardena, bringing together a collection of distinctive restaurants, bars and hospitalityconcepts, developed in collaboration with a range of investors, chefs andrestaurateurs. Its portfolio includes Engel and Jang at the RoyalExchange, Pillar Hall in Kensington Olympia, alongside exciting new projects and partnerships, including a new rooftop restaurant called 18thfloor at the Gantry, London Stratford, developed in collaboration with East Coast Concepts.