Receptionist / Guest Service Representative

Vertiq Hospitality Partners B.V.; City of Edinburgh; Hybrid; GBP 19,000 - 23,000; Full time

Benefits offered by this job

Healthcare plan

Employee discounts

Training opportunities

Job summary

Vertiq Hospitality Partners, Edinburgh Haymarket, is seeking a Receptionist/Guest Service Representative for Four Points by Sheraton. You will be the first point of contact for guests, manage the switchboard, and pass on information about facilities, promotions, and rewards programs.

You should have experience in front office operations, solid customer service skills, familiarity with Opera PMS and Marriott Bonvoy, and a passion for delivering memorable guest experiences in a busy hotel

Qualifications

• Experience in front office operations and guest services.
• Strong knowledge of hotel systems and guest billing procedures.
• Familiarity with Opera PMS and the Marriott Bonvoy programme.

Responsibilities

• Act as the main point of contact for guests at reception.
• Handle switchboard and guest inquiries promptly and accurately.
• Ensure charges are correctly posted and resolve any discrepancies.
• Enrol new Marriott Bonvoy members and promote rewards benefits.
• Provide a warm, professional guest experience aligned with Four Points by Sheraton standards.

Skills

Front office background

Opera PMS

Marriott Bonvoy

Customer service

Tools

MARSHA

Job description

Receptionist/Guest Service Representative - Four Points by Sheraton, Edinburgh Haymarket.

At Vertiq Hospitality Partners (formerly known as Cycas Hospitality), we look for people who are dynamic, confident and ambitious; people who excel in their role and help our guests succeed too. Our focus is to put PEOPLE at the heart of everything we do. We believe in hiring the smile and training and developing talent to create genuine and caring teams who come to work to have fun.

Four Points by Sheraton is a multinational hotel brand, operated by Marriott International, that targets business travellers and small conventions. Our goal is to deliver a great hospitality experience worth coming back for again and again, by providing the comfort and quality that travellers expect from us, while going that extra mile to make the guest experience memorable and meaningful.

If you have an inner drive to love what you do – and do it well – and you strive to provide the best hotel experience so your guests can pursue their personal & professional passion, then please read on as you’re somebody we want within our team.

WHAT WE OFFER:

• 40 hours/week
• EXCELLENT COMPANY BENEFITS:
• Competitive salary and package
• Exclusive employee discounted rates at both Marriott and Vertiq hotels
• Continuous paid training and a range of opportunities for development
• Free healthcare plan, paid for by Vertiq (with options to upgrade)
• Wholesale price discounts on jewellery from Macintyres Edinburgh

YOUR CORE PURPOSE WILL BE:

• To be fully conversant with the facilities, services and special promotions offered by the hotel and to pass this information on to the guest whenever the possibility arises.
• To have a full working knowledge of the Marriott Bonvoy reward programme and its benefits – taking every opportunity to enrol new members.
• Ensure that all charges are correctly posted to the guests bills following the standard procedures.
• Deal with credit transactions in accordance with the hotel and company policy, and to ensure that any discrepancies are reported immediately.
• Ensure all messages received for guests are passed on accurately and as quickly as possible.
• Operate the hotel switchboard and deal with all internal and external calls, according to procedure.
• Deliver a guest experience that is unique and brings the brand to life.
• Anticipate guest needs, act upon and follow up guest requests and deliver a level of service and responsiveness that generates guest satisfaction.
• Ensure Four Points by Sheraton values are implemented in hotel’s daily operations.
• To actively support other departments and take action when assistance is needed.
• Ensure that the whole of hotel operations run smoothly from the guest prospective.
• To have a full understanding of all systems and programmes e.g. MARSHA, Opera, Marriott’s Bonvoy programme.
• To display a pro-active and innovative approach to training
• Some Duty Manager activities may be included

WHAT YOU SHOULD BRING:

• Excellent customer service skills with the ability to understand and anticipate guest needs.
• High level of product, service and location knowledge to enhance the guest experience.
• Demonstrate a service attitude that exceeds expectations.
• Candidates with a strong Front office background are preferred
• A good working knowledge of Opera PMS, and MARSHA is desired
• Previous work experience in hospitality is essential
• Strong people skills with great Teamwork

Over the past 17 years, we’ve created an innovative hotel management company at Vertiq Hospitality Partners. We have been amongst Caterer's Top 30 Best Places to Work in Hospitality for over 5 consecutive years.

This is your opportunity to shine and be a part of something great. If you believe you have what it takes to be a part of our team, then we want to hear from you! 

***All offers of employment is conditional on the receipt of two satisfactory references being obtained from the referees provided to us on your application and proof of your eligibility to work in the United Kingdom.*** 

This property is managed by Vertiq Hospitality Partners, formerly known as Cycas Hospitality, established in 2008. Vertiq Hospitality Partners isevolving from a hotel management company to an operating partner with a clear Vision: to be the trusted operating partner in European hospitality investments.