Receptionist (Full Time) - King Street Townhouse Hotel

THG Fluently; Manchester; On-site; GBP 20,000 - 28,000; Full time

Job summary

An established industry player is seeking a dedicated Hotel Receptionist to join their team at a prestigious hotel. In this role, you will be the first point of contact for guests, ensuring a warm welcome and seamless check-in experience. Your responsibilities will include managing bookings, providing concierge services, and maintaining high standards of professionalism. This position offers a unique opportunity to create memorable experiences for guests while working in a dynamic environment. If you are passionate about hospitality and customer service, this role is perfect for you.

Benefits

Fantastic bedroom rates for yourself and friends & family

20% off dining at the hotel

50% off dining at Hale Country Club & Spa

Up to 50% discounts on THG brands

Onsite GP

Onsite physiotherapist

Annual leave entitlement rising every year

Meals provided when on duty

Qualifications

• Experience in a similar role with a focus on customer service.
• Ability to maintain professionalism under pressure.

Responsibilities

• Welcoming guests and checking their details against bookings.
• Providing concierge services and preparing room bills.
• Completing administrative tasks and responding to requests.

Skills

Problem-solving abilities

Strong communication skills

Excellent customer service skills

Flexibility

Discretion and sensitivity

Strong IT skills

Excellent administration skills

Tools

Booking systems and software

Job description

About THG

We’re a fast-moving, global technology group that specialises in taking brands direct to consumers. We’re home to a portfolio of leading brands and sites including Myprotein, ESPA, LOOKFANTASTIC, and Cult Beauty, all of which are powered by our fully integrated digital commerce ecosystem, THG Ingenuity.

We handle everything in-house, including technology, content creation, e-commerce, marketing, manufacturing, new product development, and logistics. This comprehensive approach ensures we can fully realise our vision and maintain our leadership in a rapidly evolving global industry.

Hotel Receptionist

We are currently recruiting for an experienced Hotel Receptionist to join us at King Street Townhouse Hotel.

We are looking for a talented, passionate individual to join our team and create memorable guest experiences. You will be responsible for maintaining the highest standard of professionalism in all areas of operation and carry out all duties to our world class standards.

Benefits Include

• Fantastic bedroom rates for yourself and F&F
• 20% off dining at the hotel
• 50% off dining at Hale Country Club & Spa, also 50% discount on monthly club membership
• Up to 50% discounts on THG brands, including Myprotein, Lookfantastic, ESPA and many more!
• Onsite GP (avoid the waits!)
• Onsite physiotherapist
• Annual leave entitlement rising every year with service plus your birthday off
• Meals provided when on duty

Main Duties of the Role

• Welcoming guests and checking their details against their bookings
• Allocating guests their rooms and providing keys
• Answering phones from prospective customers and guests, taking messages and delivering them
• Completing administrative tasks such as filing and photocopying
• Responding to requests for help and information
• Providing concierge services, such as booking theatre tickets, arranging travel and providing information about local amenities and attractions
• Preparing room bills and ensuring prompt payments
• Checking guests out, taking payments and returning deposits

Requirements

• Problem-solving abilities
• Strong communication and interpersonal skills
• Excellent customer service skills
• Flexibility and the ability to respond appropriately to changing situations
• Discretion and sensitivity
• The ability to maintain professional standards under pressure
• Strong IT skills and knowledge of booking systems and software
• Excellent administration and organisational skills

THG is proud to be a Disability Confident Committed employer. If you are invited to interview, please let us know if there are any reasonable adjustments we can make to the recruitment process that will enable you to perform to the best of your ability.

THG is committed to creating a diverse & inclusive environment and hence welcomes applications from all sections of the community.

Because of the high volumes of applications our opportunities attract, it sometimes takes us time to review and consider them all. We endeavour to respond to every application we receive within 14 days. If you haven't heard from us within that time frame or should you have any specific questions about this or other applications for positions at THG please contact one of our Talent team to discuss further.