Receptionist (FTC)

IVC Evidensia Group; United Kingdom; Remote; GBP 12,000 - 18,000; Part time

Benefits offered by this job

6.6 weeks' annual leave

Birthday leave

Cycle to Work

Learning and development opportunities

Staff pet care discounts

Retailer discounts

Job summary

Donnington Grove Veterinary Group is seeking a part-time receptionist at Tadley with a friendly, professional approach to client service. You will manage calls, appointments, and front-desk duties while supporting a busy veterinary practice. Flexibility to travel to Thatcham and Newbury may be required.

We value calm communication, good organisation, and the ability to work weekends on a rota. Training will be provided, and you’ll be part of a caring team focused on excellent animal care.

Qualifications

• Great organisational skills.
• Good communication skills.
• Prior experience in customer service.
• Confident and friendly telephone manner.
• Equine knowledge is essential for handling emergency calls.

Responsibilities

• Handle client telephone calls and greet visitors at reception.
• Provide excellent customer service to clients and their pets.
• Assist with appointment scheduling and front-desk tasks.
• Answer emergency phone calls with a calm, professional approach.

Skills

Organisational skills

Communication skills

Customer service experience

Telephone manner

Shifts & weekends

Tools

Microsoft Office

Outlook

Job description

Donnington Grove - Tadley, Tadley, South East

At inspiring vet care, our people are at the heart of everything we do. As the UK’s number one vet care provider, we're trusted with the care of over 2 million animals, delivering our purpose of healthier animals and happier owners.

Donnington Grove Veterinary Group is one of the largest vets in the area. We have three practices based in Newbury, Thatcham and Tadley which means we have a large client base as well as many loyal and long-standing clients. Our receptionist's focus is to provide excellent customer service and make the clients experience the best it can be.

This is a part-time position based at our Tadley branch but there may be a requirement to travel to Thatcham and Newbury. The role is fixed‑term for

How You’ll Make a Difference

Ideally, you will:

Have great organisational skills

Have good communication skills

Be able to work different shifts and some weekends on a rota basis

Have prior experience working in a customer service role

We're looking for enthusiastic people with a passion for customer service so if you think that sounds like you, we want to hear from you.

Work pattern

• Monday: 1:30pm–7:00pm
• Tuesday: 2:30pm–7:00pm
• Friday: 2:30pm–7:00pm
• Every 1 in 10 Saturdays: Tadley TOIL

You Might Be a Great Fit If...

We require someone who can work well under pressure, is a team player and enjoys working in a fast-paced environment. You will need a confident and friendly telephone manner as many client interactions are telephone-based.

Excellent equine knowledge is essential as you will be answering emergency phone calls. Full training will be provided for the role; however, you will need to be competent in Microsoft Office and Outlook.

How We’ll Support You

At inspiring vet care, we’re committed to supporting your development and wellbeing from the very start of your career. You’ll benefit from:

• A key client-facing role within a supportive and collaborative practice team
• Clear career pathways with progression opportunities within client care and practice leadership roles
• Ongoing learning and development supported by experienced colleagues and practice teams
• A values-led culture focused on care, community, and continuous improvement

What We Offer Our Team

• 6.6 weeks' annual leave FTE
• Additional annual leave for your birthday, which will be added to your holiday allowance
• Increasing annual leave accrued through length of service
• Enhanced family-friendly policies, including maternity/ paternity/ adoption/ shared parental and surrogacy pay
• Cycle to Work scheme
• Learning and development opportunities via the inspiring vet care Academy
• Discounted staff pet care
• Voluntary benefits: choose from a range of benefits to suit you
• Access to discounts/cashback with hundreds of participating retailers

We’re committed to supporting our people through career development opportunities, wellbeing initiatives and access to world‑class learning resources.

Whether you’re just starting out or looking to take the next step in your career, inspiring vet care offers the support, opportunity and community to help you grow.

Donnington Grove - Tadley

Newchurch Road, Tadley, Tadley, RG26 4TR, United Kingdom