Receptionist FTC

CBRE Group, Inc.; Greater London; Hybrid; GBP 15,000 - 21,000; Full time

Job summary

CBRE Global Workplace Solutions is recruiting a Receptionist to join the team in London on a fixed-term contract. The role covers front-of-house duties, handling calls and emails, visitor management, and coordinating with facilities to deliver a seamless service.

You will greet visitors, issue passes, and support the facilities team while upholding CBRE standards and client satisfaction.

Qualifications

• Good basic education to GCSE including English and Maths.
• Proficient in Outlook, Word, Excel, Access and PowerPoint.
• Experience in front-of-house or reception environments is desirable.

Responsibilities

• Provide support to the client and answer calls and emails professionally and promptly.
• Offer a friendly concierge-style reception service.
• Escort visitors to meeting rooms and issue visitor passes.
• Manage visitor and meeting room arrangements and switchboard routing.
• Maintain reception area cleanliness and organisation at all times.

Skills

Customer focus

Communication skills

Interpersonal skills

Teamwork

Organizational skills

Calm under pressure

Attention to detail

Education

GCSE English and Maths

Tools

Outlook

Word

Excel

Access

PowerPoint

Job description

Company Profile

CBRE is the global leader in real estate services and leverages the industry's most powerful knowledge base to meet the commercial real estate needs of its clients worldwide. Our vision is to be the preeminent, vertically integrated, globally capable real estate service firm. Globally we employ over 70,000 employees and operate in 48 countries.

Job Title: Receptionist FTC

CBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management. We are recruiting Receptionist to join the team located in London

RESPONSIBILITIES

• Providing support to the client and answer calls and emails in a professional and timely manner
• Provide a friendly and professional concierge style reception service
• To escort visitors to meeting rooms, take their coats and make them feel welcome (call the host, ensure that visitors are met by their hosts at reception)
• Issue visitor passes
• Actively and positively engage with colleagues, clients and other stakeholders to ensure a seamless service experience
• Anticipate client needs and follow up with clients to ensure that client expectations are met and where possible exceeded.
• Ensure that waiting visitors are kept informed of any delays and progress and to ensure client comfort.
• Ensure the reception desk and reception area is kept clean and tidy at all times
• Manage the online meeting room and visitor management system
• Promote and maintain CBRE & SwissRe culture throughout teams
• Meet and greet all employees and external visitors
• Ensure that all visitors are aware of the safety procedures and follow the correct signing in process
• Answering general telephone and email enquiries and routing calls to the relevant employees via a switchboard system
• Provide general admin support to the facilities team when required
• Undertake any other duties as requested by the Contract Manager
• Dealing with hospitality requests
• To provide after hours receptionist presence if required

PERSON SPECIFICATION

Education

• Good basic education to GCSE (or equivalent standard), which will include an English and Maths qualification.

Training

• Proficient in the use of Outlook, Word, Excel, Access andPowerPoint. Excel skills.
• Able to work with computerised Front of House systems

Experience

• Well-developed communication skills enabling the individual to work with Senior Managers, clients, suppliers, and staff of all levels and abilities.
• Experience in a corporate facilities and front of house environment essential
• Knowledge of online switchboard systems essential.
• Knowledge of online room booking tools an advantage.

Aptitudes

• Excellent command of the English language demonstrated through good verbal and written communication
• Must be detail conscious, accurate and methodical in approach.
• Strong organisational and communication skills
• Able to work systematically and use own initiative
• Must demonstrate strong interpersonal skills and be able to work as part of a team as well as independently
• High level of presentation and politeness
• Easily engages in conversation and develops rapport with others
• Intuitive & interested in other people
• Flexible and adaptable to respond to differing client needs
• Confident, enthusiastic and motivated to deliver great service
• Organised and able to prioritise work activity

Character

• Must demonstrate a strong sense of customer focus, and promote a sense of team spirit and good morale
• Reliable
• Calm manner able to work under pressure and against rapidly changing demands and priorities