Receptionist - Front of House Operations - Level 3 Apprentice

Yorkshire Ambulance Service; Newton Hill; Vor Ort; GBP 17.000 - 19.000; Vollzeit

Benefits dieser Stelle

27 days annual leave

NHS Discounts

Contributory Pension

Zusammenfassung

Yorkshire Ambulance Service NHS Trust seeks a proactive Receptionist to join the Front of House team on a Level 3 Apprenticeship. The 18-month program combines on-the-job duties with completing a Level 3 NVQ in Business Administration.

You will greet staff and visitors, manage post and deliveries, and support coordination across departments from HQ in Wakefield. Applicants should be at least 16, with GCSEs and typing skills.

Qualifikationen

• GCSE level C/5 or higher, or willingness to work toward equivalent.
• NVQ Level 3 Business Administration to be completed throughout apprenticeship provider.
• RSA/OCR Level 1 typing skills or evidence of good, basic keyboard skills.

Aufgaben

• Front of house duties: meeting and greeting staff and visitors.
• Connecting visitors with their site contacts.
• Welcoming contractors, directing them to work locations, and issuing access passes.

Kenntnisse

GCSE level C/5 or higher (or equival.)

NVQ Level 3 Business Administration

Typing skills (RSA/OCR Level 1)

Microsoft Office (Excel/Word)

Communication skills

Reception experience

Adaptability

Ausbildung

GCSE level C/5 or higher or equivalent

NVQ Level 3 Business Administration

RSA/OCR Level 1 typing skills

Tools

Microsoft Office

Jobbeschreibung

Receptionist - Front of House Operations - Level 3 Apprentice

Main area Reception / general administrative services Grade Apprentice Contract Apprenticeship: 18 months (18 Months) Hours Full time - 37.5 hours per week (08:00-16:00 Monday to Friday) Job ref 174-AR-300926

Site Yorkshire Ambulance, Headquarters Town Wakefield Salary £17,690 Per annum (annex 21, 70% of band 2) Salary period Yearly Closing 18/10/2026 23:59

Job overview

An exciting new vacancy has arisen at the Yorkshire Ambulance Service headquarters for a Level 3 Apprenticeship within the reception team. The vacancy is open to applicants 16 and over, and therefore suitable for recent school leavers upwards. This 18-month apprenticeship will include undertaking a Level 3 NVQ in Business Administration. Applicants who do not meet the required GCSE grade C/5 or higher can undertake equivalent qualifications as part of their NVQ training.

We are seeking a well-presented, enthusiastic individual who will be able to reflect well on the reception team as a whole, and eager to make the most of the opportunity this vacancy provides. The successful applicant should not have previously undertaken a level 3 qualification (or higher) in the same area and will be in a position to meet other staff who started their YAS careers within a similar apprenticeship role.

Main duties of the job

• Front of house duties: meeting and greeting staff and visitors.
• Connecting visitors with their site contacts.
• Welcoming contractors, directing them to work locations, and issuing access passes when necessary.
• Ensuring compliance with security processes, correct booking-in of all visitors etc.
• Providing ad-hoc administrative services to other departments.
• Processing meeting room booking requests, managing all incoming and outgoing post, including franking outgoing post and arranging occasional courier collections.
• Managing incoming deliveries, ensuring all goods reach the correct person or locations as soon as possible.
• Working toward the NVQ Business Administration qualification.

Working for our organisation

Yorkshire Ambulance Service (YAS) NHS Trust geographically covers nearly 6,000 square miles of varied terrain, from isolated moors and dales to urban areas, coastline and inner cities.

We serve a population of over five million people across Yorkshire and the Humber and strive to ensure that patients receive the right response to their care needs as quickly as possible, wherever they live.

We employ more than 7,100 staff, who together with over 1,300 volunteers, enable us to provide a vital 24-hour, seven-days-a-week, emergency and healthcare service.

Our ambition is to be an employer of choice, and we are continuously working across our partnership to improve our collective offer to staff in areas like health and wellbeing, benefits and flexible working incl. hybrid working.

• Flexible working including part-time hours, job shares and flexible hours, agile working (role dependant)
• 27 days annual leave, increasing to 33 with service.
• Contributory Pension.
• NHS Discounts including shops, restaurants, gyms etc.
• Car lease and other salary sacrifice schemes.
• Dedicated employee assistance and counselling service.
• Opportunities for research participation, career progression and ongoing development.
• Well respected, committed and supported staff networks for our workforce.

Detailed job description and main responsibilities

The reception role at YAS HQ is very varied. The main focus of the role is the front-of-house reception service, greeting staff and visitors, making sure they are signed-in correctly, and connecting them with their site contacts quickly and efficiently.

The reception team also handle enquiries via a shared reception mailbox.

As the role is based at Trust HQ, the successful applicant will find themselves, at times, engaging with senior staff and, very occasionally, some high-status visitors, therefore there is a need for a good standard of communication across a range of platforms.

A high standard of personal presentation is also important.

The reception team are responsible for sorting incoming post, where necessary, making people aware there are items to collect. The reception team are also responsible for ensuring that incoming deliveries are collected promptly so as to prevent clutter and maintain a safe, pleasant environment in the reception area.

With three sites on the same industrial estate, the reception team also need to ensure goods are being delivered to the correct address and provide directions when necessary to ensure this.

Additional, basic administrative support for the Executive office will be required at times.

The reception team manage the franking, recording, and sending of all outgoing post from HQ. Additionally, they may also be required to arrange courier collections for some larger items.

Reception also maintains, and continually update, a parking permit database for staff at HQ, as well as producing and issuing permits, and these are key to enabling any parking issues on site to be dealt with quickly. The reception team also offer practical assistance with any parking issues on site, by way of reference to this database.

Reception also has an administrative role in managing the room booking system for HQ, and process room booking requests for the staff on-site.

With access to a range of office equipment, such as laminators, binding machines etc. the reception team are often called-upon to assist with a variety of administrative tasks for other departments. As the natural first port-of-call for staff to report issues with onsite facilities, Reception also ensures all such faults and issues are reported to the Estates department for maintenance and repair.

No two days will be the same, and the successful candidate will need to be adaptable, both to managing conflicting demands in pressured situations, and making resourceful use of any time available when things are quieter.

Qualifications

• GCSE level C/5 or higher, or willingness to work toward equivalent
• NVQ Level 3 Business Administration to be completed throughout apprenticeship provider.
• RSA/OCR Level 1 typing skills or evidence of good, basic keyboard skills

Experience

• Working knowledge of Microsoft Office (Excel and Word)
• Previous work experience in a customer service/customer facing role, or insightful experience as a customer
• Experience of reception working

Skills

• Be able to communicate both verbally and in writing clearly, concisely and courteously to users, suppliers and colleagues of all levels
• Able to adapt appropriately in a changing and developing environment
• Be self-motivated, self-confident, enthusiastic and able to work on own initiative and as part of a team
• Ability to operate a range of office equipment, including franking machine, shredder and photocopier
• Able to adapt appropriately in a changing and developing environment

As an employer, we value the contribution that every individual makes to the success of the organisation, and we are committed to the NHS People Plan’s and our own Trust’s shared priority of “Looking after our People” by supporting the health and wellbeing of our employees. This includes those who may face barriers and disadvantages when applying for a role, carrying out their role or progressing their career at Yorkshire Ambulance Service NHS Trust due to a disability, impairment, long term health condition or neurodivergence. The Trust can provide various workplace adjustments which will support employees and candidates to overcome those barriers.

A s an applicant, it’s important that you have the time, resources and space to fully participate. We want to support you in showing your skills, values and competencies at every stage of the recruitment process. Please contact us via email [e-mail] if you need any further support or adjustments with your application.

Yorkshire Ambulance Service NHS Trust is committed to having a diverse and inclusive workforce which reflects the communities and patients we serve across the Yorkshire region. Our ambition is to work together to promote a more inclusive environment, which attracts candidates from all sections of the community and signals our commitment to embracing diversity and promoting inclusivity.

As an inclusive organisation we welcome applicants irrespective of people’s age, disability, sex, gender identity and gender expression, race or ethnicity, religion or belief, sexual orientation, or other personal circumstances. We particularly encourage applications from people who are underrepresented within our sector, including people with lived experienced from Black, Asian and minority ethnic backgrounds, people from the LGBT+ community, people with caring responsibilities and people with disabilities. We have policies and procedures in place to ensure that all applicants are treated fairly and consistently at every stage of the recruitment process, including an invitation to the first stage of the selection process, for applicants who meet the essential criteria for the job vacancy, and consideration of reasonable adjustments for people who have a disability under the “Disability Confident Scheme”.

Please note that the salary range stated in advertisements is calculated on a pro-rata basis if the vacancy is part-time. For zero-hours/bank worker positions, this is calculated on an hourly basis.Please note that certain benefits may differ for zero hours (bank) workers, including annual leave entitlement which is calculated in line with Working Time Directive regulations.Disclosure and Barring Service

Yorkshire Ambulance Service NHS Trust is committed to safeguarding & promoting the welfare of children & vulnerable adults. Many of our posts are subject to a Disclosure & Barring Service check (DBS). Should this position be subject to a DBS check the cost will be recovered from your salary as a one-off payment. Currently the charges made by the Disclosure and Barring Service (incl. application fee) are £46.70 for an enhanced check and £25.70 for a standard check.

Any correspondence regarding an application will be sent electronically via the Trac Jobs Website to the email address that was provided at the time of the application. It is important, therefore, that you read your emails on a regular basis and respond as necessary.

Please note, the selection processes at Yorkshire Ambulance Service are in place to ensure we recruit candidates with the right skills and values, please be advised that the use of Artificial Intelligence (AI) in applications are monitored. We remain vigilant against candidates who misuse these tools to generate an application that doesn’t accurately reflect their skills, and you will be required to declare on your application if AI has been used before submitting your application.

Our values underpin everything we do and how we do it; Kindness, Respect, Teamwork, Improvement.