PTS Communications Scheduler

Yorkshire Ambulance Service; Newton Hill; On-site; GBP 26,000 - 27,000; Full time

Benefits offered by this job

27 days annual leave

Contributory Pension

Car lease and salary sacrifice

Employee assistance

Career progression

Hybrid working (role dependant)

Job summary

Yorkshire Ambulance Service NHS Trust is seeking a Patient Transport Service (PTS) Non-Emergency Ambulance Controller to join PTS Logistics. The role involves scheduling transport requests, supporting KPI performance, and delivering high-quality patient care within a busy, patient-focused environment.

The successful candidate will use a computerised scheduling system, demonstrate excellent communication skills, and be able to work independently or as part of a team in a fast-paced NHS Trust

Qualifications

• Experience in patient/customer focused environments.
• Understanding of performance standards and customer care.
• Excellent verbal and written communication skills.
• ICT-literate with Microsoft Office.
• Ability to work to high quality standards and deadlines.

Responsibilities

• Schedule patient transport requests using the scheduling system.
• Contribute to delivery of contractual KPIs.
• Communicate effectively at all levels and work independently or in a team.

Skills

Patient care

Interpersonal skills

Verbal communication

Written communication

Scheduling systems

Education

GCSE English/Math

NVQ/Level 2 equivalent

Tools

Computerised scheduling

Microsoft Word

Microsoft Excel

Job description

Main area Patient Transport Service Grade Band 3 Contract Permanent: Monday - Friday (working shifts between 0700-1900) Hours

• Full time
• Part time
• Job share

37.5 hours per week (3 week shift pattern, 0700-1500, 0900-1700 & 1100-1900) Job ref 174-PTSCS-PERM-300926

Site Springhill 1 Town Wakefield Salary £25,760 - £27,476 Per annum, Pro rata Salary period Yearly Closing 14/10/2026 23:59

Job overview

Would you like to be part of a team delivering an invaluable service to the patients of Yorkshire and North Lincolnshire?

Would you like to work for an ambitious and challenging organisation which will share your passion for high quality patient care?

Here at Yorkshire Ambulance Service (YAS) we have exciting developments and opportunities lined up over the next few years. We are looking for an individual who is highly motivated, enthusiastic and committed to work as a Patient Transport Service (PTS) Non-Emergency Ambulance Controller within PTS Logistics.

If you have previously applied and were unsuccessful at the assessment or interview stage, we kindly ask that you wait three months before reapplying. The interview shortlisting will be based on the same criteria as the last recruitment cycle; therefore, we recommend giving yourself at least three more months to allow time to build on your skills and experience, supporting your chances of success in future recruitment cycles.

Once the advert has closed, applications will be shortlisted against the essential criteria for the role. If you are successfully shortlisted, you will be asked to complete three online timed assessments on spelling, accuracy of information and listening skills. Candidates who successfully pass all assessments to the required standard, will then be invited to a formal interview.

Main duties of the job

The role will require you to work to agreed objectives, to assist with the delivery of contractual Key Performance Indicators (KPIs).

Working with the aid of a computerised scheduling system the post holders will be responsible for scheduling patient transport requests to ambulance resources on the day of travel.

The ability to communicate on all levels is essential and the successful applicant must be able to work on their own or as part of a team and use their own initiative.

Working for our organisation

Yorkshire Ambulance Service (YAS) NHS Trust geographically covers nearly 6,000 square miles of varied terrain, from isolated moors and dales to urban areas, coastline and inner cities.

We serve a population of over five million people across Yorkshire and the Humber and strive to ensure that patients receive the right response to their care needs as quickly as possible, wherever they live.

We employ more than 7,100 staff, who together with over 1,300 volunteers, enable us to provide a vital 24-hour, seven-days-a-week, emergency and healthcare service.

Our ambition is to be an employer of choice, and we are continuously working across our partnership to improve our collective offer to staff in areas like health and wellbeing, benefits and flexible working incl. hybrid working.

• Flexible working including part-time hours, job shares and flexible hours, agile working (role dependant).
• 27 days annual leave, increasing to 33 with service.
• Contributory Pension.
• Car lease and other salary sacrifice schemes.
• Dedicated employee assistance and counselling service.
• Opportunities for research participation, career progression and ongoing development.
• Well respected, committed and supported staff networks for our workforce.

Detailed job description and main responsibilities

You will have:

• Experience of working in a patient/customer focused environment (Essential).
• Understanding of performance standards and customer care.
• Excellent interpersonal skills.
• Excellent verbal and written communication skills.

For full role responsibilities please see the attached job description.

Person specification

Experience

• Experience of working in a patient/customer focused environment.
• Understanding of performance standards and customer care.
• Experience of working with a computerised scheduling system.

Educational Achievements

• GCSE (grades A to C) or equivalent level 2 qualification e.g. NVQ, including English or other appropriate subject/s.
• ICT literate, including good key board skills and knowledge of Microsoft Office based products e.g. Word and Excel.

Skills & Abilities

• Ability to work to high standards of quality, including when working to strict deadlines.
• Excellent verbal and written communication skills.

As an employer, we value the contribution that every individual makes to the success of the organisation, and we are committed to the NHS People Plan’s and our own Trust’s shared priority of “Looking after our People” by supporting the health and wellbeing of our employees.This includes those who may face barriers and disadvantages when applying for a role, carrying out their role or progressing their career at Yorkshire Ambulance Service NHS Trust due to a disability, impairment, long term health condition or neurodivergence. The Trust can provide various workplace adjustments which will support employees and candidates to overcome those barriers.

A s an applicant, it’s important that you have the time, resources and space to fully participate. We want to support you in showing your skills, values and competencies at every stage of the recruitment process. Please contact us via email [e-mail] if you need any further support or adjustments with your application.

Yorkshire Ambulance Service NHS Trust is committed to having a diverse and inclusive workforce which reflects the communities and patients we serve across the Yorkshire region. Our ambition is to work together to promote a more inclusive environment, which attracts candidates from all sections of the community and signals our commitment to embracing diversity and promoting inclusivity.

As an inclusive organisation we welcome applicants irrespective of people’s age, disability, sex, gender identity and gender expression, race or ethnicity, religion or belief, sexual orientation, or other personal circumstances. We particularly encourage applications from people who are underrepresented within our sector, including people with lived experienced from Black, Asian and minority ethnic backgrounds, people from the LGBT+ community, people with caring responsibilities and people with disabilities. We have policies and procedures in place to ensure that all applicants are treated fairly and consistently at every stage of the recruitment process, including an invitation to the first stage of the selection process, for applicants who meet the essential criteria for the job vacancy, and consideration of reasonable adjustments for people who have a disability under the “Disability Confident Scheme”.

Please note that the salary range stated in advertisements is calculated on a pro-rata basis if the vacancy is part-time. For zero-hours/bank worker positions, this is calculated on an hourly basis.Please note that certain benefits may differ for zero hours (bank) workers, including annual leave entitlement which is calculated in line with Working Time Directive regulations.Disclosure and Barring Service

Yorkshire Ambulance Service NHS Trust is committed to safeguarding & promoting the welfare of children & vulnerable adults. Many of our posts are subject to a Disclosure & Barring Service check (DBS). Should this position be subject to a DBS check the cost will be recovered from your salary as a one-off payment. Currently the charges made by the Disclosure and Barring Service (incl. application fee) are £55.20 for an enhanced check and £27.20 for a standard check.

Any correspondence regarding an application will be sent electronically via the Trac Jobs Website to the email address that was provided at the time of the application. It is important, therefore, that you read your emails on a regular basis and respond as necessary.

Please note, the selection processes at Yorkshire Ambulance Service are in place to ensure we recruit candidates with the right skills and values, please be advised that the use of Artificial Intelligence (AI) in applications are monitored. We remain vigilant against candidates who misuse these tools to generate an application that doesn’t accurately reflect their skills, and you will be required to declare on your application if AI has been used before submitting your application.

Our values underpin everything we do and how we do it; Kindness, Respect, Teamwork, Improvement.