Community First Responder Team Leader

Yorkshire Ambulance Service; Newton Hill; On-site; GBP 28,000 - 31,000; Full time

Benefits offered by this job

Flexible working

27 days annual leave

Contributory pension

NHS discounts

Car lease scheme

Employee assistance

Career progression

Job summary

Yorkshire Ambulance Service NHS Trust is recruiting a Community First Responder Team Leader to supervise CFRs and volunteer schemes across a defined area. You will lead education, training and mentoring, ensuring safe service delivery of pre-hospital care and fostering a collaborative, inclusive team environment.

The role requires experience with volunteers, strong communication, and a willingness to work evenings/weekends across remote locations.

Qualifications

• Delivering learning or education programmes experience.
• FREC Level 3+ with progression towards Level 4.
• Full, current UK/European driving licence.

Responsibilities

• Oversee Community First Responders and volunteer schemes within a defined area.
• Provide first-line supervision, education, training and mentoring for volunteers.
• Promote open communication, inclusivity and a professional volunteering environment.
• Support evening and weekend volunteering needs and remote locations.

Skills

Delivering learning

Education programmes

Volunteer management

Driving licence

Education

Teaching qualification / AET

FREC Level 3 or above

FREC Level 4 or above

Job description

Main area Community First Responder Team Leader Grade Band 4 Contract Permanent Hours Full time - 37.5 hours per week (Will include some evening and weekend working) Job ref 174-CFRTL-240926

Site North/East Yorkshire Town North/East Yorkshire Salary £28,392 - £31,157 Per annum Salary period Yearly Closing 25/10/2026 23:59

Job overview

We are looking for an experienced and enthusiastic individual to join our team. The Community Resilience Team (CRT) are responsible for the development of volunteer and community resources, including Community First Responders (CFRs), Co-responders and local community initiatives.

The post holder must have excellent communication, training and administration skills with an innate ability to engage a range of stakeholders both internal and external to the trust.

Please note, we will consider applications from individuals who hold a certificate in First response in emergency care (FREC) level 3 or equivalent, with the understanding of working towards FREC level 4.

Through your work, more lives will be saved from pre-hospital cardiac arrest in the communities of Yorkshire.

Main duties of the job

The post holder will be accountable for Community First Responders, volunteer schemes and their contribution to safe service delivery of pre-hospital care in a defined geographical location. As a Team Leader within the Community Resilience Team, you will be responsible for first line supervision of volunteers and volunteer performance - the key areas of focus will include education, training and mentoring to ensure a safe, professional and progressive volunteering environment and team engagement – fostering effective communication within the team and wider Trust, promoting openness and inclusivity at all times, working in remote locations with an element of evening and weekend working.

Working for our organisation

Yorkshire Ambulance Service (YAS) NHS Trust geographically covers nearly 6,000 square miles of varied terrain, from isolated moors and dales to urban areas, coastline and inner cities.

We serve a population of over five million people across Yorkshire and the Humber and strive to ensure that patients receive the right response to their care needs as quickly as possible, wherever they live.

We employ more than 7,100 staff, who together with over 1,300 volunteers, enable us to provide a vital 24-hour, seven-days-a-week, emergency and healthcare service.

Our ambition is to be an employer of choice, and we are continuously working across our partnership to improve our collective offer to staff in areas like health and wellbeing, benefits and flexible working incl. hybrid working.

Benefits:

• Flexible working including part-time hours, job shares and flexible hours, agile working (role dependant)
• 27 days annual leave, increasing to 33 with service.
• Contributory Pension.
• NHS Discounts including shops, restaurants, gyms etc.
• Car lease and other salary sacrifice schemes.
• Dedicated employee assistance and counselling service.
• Opportunities for research participation, career progression and ongoing development.
• Well respected, committed and supported staff networks for our workforce.

Detailed job description and main responsibilities

For full details of the detailed job description and main responsibilities, please refer to the job description under supporting documents.

Please note, we will consider applications from individuals who hold a certificate in First response in emergency care (FREC) level 3 or equivalent, with the understanding of working towards FREC level 4.

Person specification

Knowledge & education

• Hold a valid Teaching qualification, Award in education and training (AET) or equivalent
• Hold a FREC (First Response Emergency Care) Level 3 or above
• Hold a FREC (First Response Emergency Care) Level 4 or above

Skills and abilities

• Experience of working, paid or unpaid, within the volunteer sector
• Demonstrates sensitivity to the needs of individuals and groups.
• Evidence of effective communication both verbal and written

Experience & work achievements

• Experience of delivering learning and/or education programmes
• Must hold a full, current UK/European driving licence
• Experience of developing, leading and supporting volunteer

As an employer, we value the contribution that every individual makes to the success of the organisation, and we are committed to the NHS People Plan’s and our own Trust’s shared priority of “Looking after our People” by supporting the health and wellbeing of our employees. This includes those who may face barriers and disadvantages when applying for a role, carrying out their role or progressing their career at Yorkshire Ambulance Service NHS Trust due to a disability, impairment, long term health condition or neurodivergence. The Trust can provide various workplace adjustments which will support employees and candidates to overcome those barriers.

A s an applicant, it’s important that you have the time, resources and space to fully participate. We want to support you in showing your skills, values and competencies at every stage of the recruitment process. Please contact us via email [e-mail] if you need any further support or adjustments with your application.

Yorkshire Ambulance Service NHS Trust is committed to having a diverse and inclusive workforce which reflects the communities and patients we serve across the Yorkshire region. Our ambition is to work together to promote a more inclusive environment, which attracts candidates from all sections of the community and signals our commitment to embracing diversity and promoting inclusivity.

As an inclusive organisation we welcome applicants irrespective of people’s age, disability, sex, gender identity and gender expression, race or ethnicity, religion or belief, sexual orientation, or other personal circumstances. We particularly encourage applications from people who are underrepresented within our sector, including people with lived experienced from Black, Asian and minority ethnic backgrounds, people from the LGBT+ community, people with caring responsibilities and people with disabilities. We have policies and procedures in place to ensure that all applicants are treated fairly and consistently at every stage of the recruitment process, including an invitation to the first stage of the selection process, for applicants who meet the essential criteria for the job vacancy, and consideration of reasonable adjustments for people who have a disability under the “Disability Confident Scheme”.

Please note that the salary range stated in advertisements is calculated on a pro-rata basis if the vacancy is part‑time. For zero‑hours/bank worker positions, this is calculated on an hourly basis.

Please note that certain benefits may differ for zero hours (bank) workers, including annual leave entitlement which is calculated in line with Working Time Directive regulations.

Disclosure and Barring Service

Yorkshire Ambulance Service NHS Trust is committed to safeguarding & promoting the welfare of children & vulnerable adults. Many of our posts are subject to a Disclosure & Barring Service check (DBS). Should this position be subject to a DBS check the cost will be recovered from your salary as a one‑off payment. Currently the charges made by the Disclosure and Barring Service (incl. application fee) are £55.20 for an enhanced check and £27.20 for a standard check.

Any correspondence regarding an application will be sent electronically via the Trac Jobs Website to the email address that was provided at the time of the application. It is important, therefore, that you read your emails on a regular basis and respond as necessary.

Please note, the selection processes at Yorkshire Ambulance Service are in place to ensure we recruit candidates with the right skills and values, please be advised that the use of Artificial Intelligence (AI) in applications are monitored. We remain vigilant against candidates who misuse this tools to generate an application that doesn’t accurately reflect their skills, and you will be required to declare on your application if AI has been used before submitting your application.

Our values underpin everything we do and how we do it; Kindness, Respect, Teamwork, Improvement.

Employer certification / accreditation badges

This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.