Receptionist - Franco's

Franco’s; City of Westminster; On-site; GBP 21,000 - 22,000; Full time

Benefits offered by this job

Yearly bonus

Meals on duty

Staff discounts within group

Job summary

Franco's on Jermyn Street, Green Park, is seeking a dedicated Receptionist to join the Front of House team. You will greet guests, manage reservations and handle phone inquiries in a bustling London restaurant.

The ideal candidate has reception experience in hospitality, strong communication and organisational skills, and a genuine service mindset. The role offers an hourly rate with a yearly bonus, meals on duty, and staff discounts within the group.

Qualifications

• Previous experience as a Receptionist in a similar establishment (80–120 covers per service).
• Hospitality experience required.
• Sevenrooms & TISSL/Horizon experience would be beneficial.
• Exceptional customer service skills.
• Excellent communication, organisational skills & telephone manner.
• Calm under pressure.
• Pride and passion for the role.
• Motivation and commitment with a can-do attitude.
• Diversity of experience to contribute to the team.
• Enthusiasm and willingness to learn.

Responsibilities

• Greet guests and manage reception duties.
• Handle bookings and inbound calls.
• Support front-of-house during service.

Skills

Receptionist experience

Hospitality experience

Sevenrooms

TISSL/Horizon

Customer service

Communication skills

Organisational skills

Telephone manner

Calm under pressure

Can-do attitude

Enthusiasm to learn

Tools

Sevenrooms

TISSL/Horizon

Job description

An exciting opportunity has arisen for an experienced full-time Receptionist to join our Front of House team at Franco's on Jermyn Street, Green Park.

Why join the Franco's team?

• Offering approx £15.21 to £16.21 per hour plus yearly bonus
• Approx. 40 hours a week Monday to Saturday with 2 days off - flexible shifts
• The restaurant is closed on Sundays, 10 days over Christmas, 4 days over the Easter weekend and Bank holidays
• 28 days holidays (inc. bank holidays) + additional days given for years of service
• Training & development opportunities including company funded courses
• Career progression planning with platform 'Flow Hospitality'
• Growth opportunities within both restaurants in the company
• To celebrate you passing probation you will be offered a Complimentary meal for 2
• 50% discount in each restaurant within the group (Franco's and Wiltons)
• Company sickness pay
• Company pension scheme
• Uniforms provided and laundered
• Delicious meals whilst on duty
• Recommend a friend Scheme
• Employee of the quarter and the year rewards
• Annual staff party

Franco's first opened in 1946, is considered one of the first Italian restaurants in London which focuses on traditional and contemporary Italian Cuisine. Located on Jermyn Street between Green Park and Piccadilly, Franco's is a family-owned restaurant with a sister venue: Wiltons also on Jermyn Street. Both are managed by Director Jason Phillips who has worked at the Savoy, the Avenue and C London.

The restaurant compromises of a bar area, main dining room and a basement area which can be used as two Private Dining rooms or additional seating for the restaurant. Franco's is open for breakfast, lunch and dinner Monday to Saturday and closed on Sundays. For more information please visit our website www.francoslondon.com.

What can you bring to the team?

• Previous experience as a Receptionist in a similar establishment, catering for 80 to 120 covers during each service
• Hospitality experience necessary
• Sevenrooms & TISSL/Horizon experience would be beneficial
• Exceptional customer service skills
• Excellent communication, organisational skills & telephone manner
• Calm under pressure
• Real pride & passion for what you do
• Motivation, commitment, success orientated with a 'can do' attitude
• Knowledge and diversity from previous roles to the team
• Enthusiasm, drive & desire to learn

Right to work in the UK is a requirement. Please note we are currently unable to provide sponsorship for the moment.

Note that offering quoted reflects the National Minimum Wage increase as of 1st April 2025 and is for age bracket 21 years old and over.