Receptionist

Wiltons; Greater London; On-site; GBP 33,000 - 35,000; Full time

Benefits offered by this job

Staff meals

Bonuses

Job summary

Wiltons on Jermyn Street in London is seeking an experienced Receptionist to join the Front of House team. This full-time role involves welcoming guests, answering calls, taking reservations, and assisting with menus for events.

You will work around 40 hours weekly, Monday to Saturday with flexible shifts, and you may receive a yearly bonus in addition to the quoted hourly rate. The company offers staff meals and benefits.

Qualifications

• Previous experience in a fast-paced restaurant, catering for 80–100 covers per service.
• Welcoming and escorting guests to their tables.
• Answering phone calls and handling reservations.
• Liaising with Head Chef and Events Assistant on daily menus and events.
• Responding to emails and inquiries.
• Building relationships with local hotel concierges and regular guests.
• Fluent in written and spoken English.
• Excellent customer service and telephone manner.
• Strong communication and organisational skills.
• Ability to work under pressure.
• Desire to build long-term relationships with regular guests.
• Experience with Sevenrooms/OpenTable/Quandoo/The Fork.
• Motivation and a can-do attitude.
• Willingness to learn.
• Knowledge of POS software Squirrel would be beneficial.

Responsibilities

• Welcoming and escorting guests to their tables and managing seating.
• Answering phone calls and handling reservations efficiently.
• Assisting with daily à la carte and event menus with Head Chef and Events Assistant.
• Responding to email requests and enquiries.
• Building relationships with hotel concierges and regular guests.

Job description

An exciting opportunity has arisen for an experienced full-time Receptionist to join House Manager Michael Stokes and our Front of House team at Wiltons on Jermyn Street, Green Park.

Why join the Wiltons team?

• Offering approx. £15.86 to £16.76 per hour plus yearly bonus
• Approx. 40 hours a week Monday to Saturday with 2 days off – flexible shifts
• The restaurant is closed on Saturday lunches, Sundays, 10 days over Christmas, 4 days over the Easter weekend and Bank holidays
• 28 days holidays (inc. bank holidays) + additional days given for years of service
• Training & development opportunities including company funded courses
• Career progression planning with platform 'Flow Hospitality'
• Growth opportunities within both restaurants in the company
• To celebrate you passing probation you will be offered a Complimentary meal for 2
• 50% discount in each restaurant within the group (Franco's and Wiltons)
• Company pension scheme & Company sickness pay
• Uniforms provided and laundered
• Delicious meals whilst on duty
• Recommend a friend Scheme
• Employee of the month and the year rewards
• Annual staff party

Who are we?

Since Wiltons was established in 1742, it has consistently enjoyed a reputation as the epitome of fine British dining in London. Located on Jermyn Street between Green Park and Piccadilly, Wiltons is a family-owned restaurant with a sister venue: Franco's also on Jermyn Street. Both are managed by Director Jason Phillips who has worked at the Savoy, the Avenue and C London.

Wiltons combines a modern philosophy on service with all that is traditionally British to create the perfect dining experience. The atmosphere is perfectly matched with the immaculately prepared wild fish, shellfish, and game in season and meat dishes sourced from the finest farms.

The restaurant compromises of a bar area, a main dining room divided in 3 sections and a Private Dining room named the Jimmy Mark's Room that can also be used as additional seating for the restaurant. Wiltons is open for lunch and dinner from Monday to Friday and dinner on Saturdays. For more information, please visit our website www.wiltons.co.uk

What can you bring to the team?

• Previous Experience in a similar, fast-paced establishment, catering for 80 to 100 covers during each service
• Welcoming and escorting guests to their tables
• Answering phone calls, making & cancelling reservations
• Assisting with the daily a la carte menu and event menus by liaising with Head Chef and Events Assistant
• Responding to email requests and enquiries
• Build relationships with the local Hotel concierges & regular guests
• Fluent in written and spoken English
• Exceptional customer service skills and telephone manner
• Excellent communicator and organisational skills
• Able to work under pressure
• Real pride & passion for what you do, with the ability to build long term relationships with our regular guests
• Having previously worked with Sevenrooms, OpenTable, Quandoo, The Fork
• Motivation, commitment, success orientated with a 'can do' attitude
• Enthusiasm, drive & desire to learn
• Knowledge of Point of Sale software Squirrel would be beneficial

Right to work in the UK is a requirement. Please note we are currently unable to provide sponsorship for the moment.

Note that offering quoted reflects the National Minimum Wage increase as of 1st April 2025 and is for age bracket 21 years old and over.