Receptionist for Wrythe Green Surgery Carshalton

NHS; England; On-site; GBP 10,000 - 40,000; Full time

Job summary

A healthcare provider in Carshalton seeks a candidate for a patient assistance role. The position involves guiding patients, handling appointments, and supporting the practice team. Essential qualifications include GCSEs in English and Maths and NVQ Level 2 in Health and Social Care. Applicants must have current UK professional registration. The opportunity offers both full-time and part-time work.

Qualifications

• Essential: Education and Training - 2 GCSEs grade A–C in English and Maths.
• Willingness to work towards Level 3 or equivalent.
• Demonstrable commitment to professional development.

Responsibilities

• Assist and direct patients in accessing services.
• Process appointment requests and manage records.
• Handle medications and work with clinical teams.

Skills

Communication

Patient care

Organizational skills

Education

2 GCSEs grade A–C in English and Maths

NVQ Level 2 in Health and Social Care

Job description

Job summary

Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way. Provide general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.

Responsibilities

• To have a thorough knowledge of all practice procedures
• To work in accordance of written protocols
• Contact patients via SMS messaging, telephone and letter as necessary
• Book hospital transport and interpreters on request
• Photocopy and scan documents as requested
• Send referrals using NHS mail
• Action emails to generic email account
• Check personal emails during work time
• Check Docman and complete workflows if applicable

Main duties

Administration

• To have a thorough knowledge of all practice procedures, work in accordance of written protocols
• Contact patients via SMS messaging, telephone and letter as necessary
• Book hospital transport and interpreters on request
• Send referrals using NHS mail
• Process prescription requests
• Use Accurx and NHS mail and allocate to the appropriate clinicians

Reception

• Receiving patients, consulting with members of practice team
• Handing completed repeat prescriptions to patient and checking names and address
• Be able to cover all reception position as necessary
• Handling payments using a card machine for travel and non NHS work

Appointments

• Process appointment requests for today/future appointments from patients by telephone and in person
• Deal with visits/requests

Computer

• Registrations of new patients, computer data entry and medical records
• Process patients changes of address and medical records (have knowledge of practice area)
• Process repeat prescription requests in accordance with practice guidelines

Telephone

• Have working knowledge of telephone system
• Have knowledge of how to report telephone faults to telephone provider

Confidentiality: In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately.

About Us

Bringing general practices together to work at scale has been a policy priority for some years for a range of reasons, including improving the ability of practices to recruit and retain staff; to manage financial and estates pressures; to provide a wider range of services to patients and to more easily integrate with the wider health and care system.

Details across networks: since 1 July 2019, many GP practices have joined geographical networks covering populations of varying sizes; the size of networks aims to align with primary care homes and varies by region.

Details

• Date posted: 04 September 2025
• Pay scheme: Other; Salary depends on experience and hourly rate of the practice
• Contract: Fixed term
• Duration: 1 year
• Working pattern: Full-time, Part-time
• Reference number: A2700-25-0050
• Job locations: The Wrythe Green Surgery, Wrythe Lane, Carshalton, Surrey, SM5 2RE

Job description

Job responsibilities

• Registrations of new patients, computer data entry and medical records
• Process patients changes of address, computer data and medical records (knowledge of practice area)
• Process repeat prescription requests in accordance with practice guidelines

Telephone

• Have working knowledge of telephone/paging system
• Have knowledge of how to report telephone faults to telephone provider

Other Tasks

• Clear rooms after surgeries
• Ensure building security; have thorough knowledge of doors/windows/alarm
• Any other tasks allocated by managers

Confidentiality: In the course of duties, staff may access confidential information about patients, carers, colleagues or the business. All such information is to be treated as strictly confidential.

Person specification

Qualifications

• Essential: Education and Training - 2 GCSEs grade A–C in English and Maths; NVQ Level 2 in Health and Social Care; willing to work towards Level 3 or equivalent
• Desirable: NVQ Level 3 or GPA skills certificate

Experience

• Essential: Demonstrable commitment to professional development; willing to work towards GPA certification

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975; a DBS disclosure will be required.

UK Registration

Applicants must have current UK professional registration. See NHS Careers for details.

Employer details

Sutton Primary Care Networks

The Wrythe Green Surgery, Wrythe Lane, Carshalton, Surrey, SM5 2RE

Employer's website: https://www.suttonpcns.co.uk/

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