Receptionist (Fixed-term, Part-time)

Bournemouth University; Bournemouth; On-site; GBP 11,000 - 14,000; Part time

Benefits offered by this job

Health & Wellbeing programme

Pension

Holiday 30 days + bank holidays

Hybrid working options

Flexible working / flexitime

On-site facilities and services

Job summary

Bournemouth University is recruiting a Part-Time Receptionist to join our welcoming reception team across busy campus front desks. The role involves greeting staff, students and visitors and directing them to the right offices.

You will handle front-of-house and switchboard duties, respond to access-control enquiries, report security or maintenance concerns, and work closely with colleagues to provide a friendly, efficient service. Shifts and hours are Monday to Friday, with a 1-hour lunch break.

Qualifications

• Strong customer service and front-of-house skills.
• Ability to multitask and work well in a team.

Responsibilities

• Welcome and assist visitors at front desks across Talbot and Lansdowne Campuses.
• Manage front‑of‑house reception and switchboard duties.
• Respond to access control enquiries and route enquiries appropriately.
• Report security, maintenance and safety concerns to the relevant teams.
• Collaborate with colleagues across the University to ensure a warm, efficient service.

Skills

Customer service

Organised

Friendly demeanor

Communication skills

Job description

About The Role

Are you friendly, organised and passionate about delivering excellent customer service? Bournemouth University has an exciting opportunity for you to join our welcoming and dynamic Reception Team.

We are currently recruiting a Part-Time Receptionist on a 12-month fixed-term contract, working 22 hours per week on Mondays, Tuesdays and Fridays.

You will work across three busy reception points on our Talbot and Lansdowne Campuses, based in some of the University’s flagship modern buildings. No two days are the same, and you will be at the heart of campus life, meeting staff, students, visitors and guests from around the world.

As one of the first people visitors meet, you will play a key role in creating a warm, professional and positive first impression. You will help people find their way around our campuses, answer a wide range of enquiries and ensure everyone receives a friendly and efficient service.

Your responsibilities will include welcoming and assisting visitors, managing front‑of‑house reception and switchboard duties, responding to access control enquiries, reporting security, maintenance and safety concerns, and working closely with colleagues across the University.

This is a fantastic opportunity to build your communication, customer service and administrative skills in a varied and rewarding role. You will be part of a supportive team and work in a lively environment where strong teamwork, problem‑solving and multitasking skills are highly valued.

This is a uniformed role, and branded clothing will be provided. The successful candidate will rotate between reception points across the Talbot and Lansdowne Campuses.

Working hours will vary depending on the reception point allocated for that week. On Mondays and Tuesdays, shifts will be either 08:00–16:30 or 08:30–17:00. On Fridays, shifts will be either 08:00–16:00 or 08:30–16:30. All shifts include a one-hour lunch break.

This position does not meet the eligibility requirements for sponsorship under the Skilled Worker Route within the UK Visa and Immigration service’s Points Based System. Therefore, BU will not be able to sponsor individuals who require permission to work to carry out this position. For more information, please visit https://www.gov.uk/skilled-worker-visa/your-job.

About The Department

Our Estates & Facilities team are a multi disciplinary department that create inspirational and sustainable environments in which teaching, research, sport, enterprise and living can thrive. We offer a range of diverse roles as we continue to develop our sites and help to drive BU’s Climate & Ecological Crisis Action Plan. At BU, sustainability is a key component when undergoing works to improve our estate. This involves increasing biodiversity around our campuses and taking inspiration from the non-human world to live in harmony with nature.

About Us

Bournemouth University’s vision is worldwide recognition as a leading university for inspiring learning, advancing knowledge and enriching society through the fusion of education, research and practice. Our highly skilled and creative workforce is comprised of individuals drawn from a broad cross section of the globe, who reflect a variety of backgrounds, talents, perspectives and experiences that help to build our global learning community.

BU values and is committed to an inclusive working environment. We seek a diverse community through attracting, developing and retaining staff from different backgrounds to contribute to inspirational learning, advancing knowledge and enriching society.

To support and enable our staff to achieve a balance between work and their personal lives, we will also consider proposals for flexible working or job share arrangements.

More than just a job!

Working for BU provides you with access to a fantastic range of benefits.

Core Package

PAY – a competitive salary with opportunities for pay progression

PENSION – a valuable defined benefit pension with generous employer contributions

HOLIDAY – Annual leave entitlement of 30 days plus bank holidays and winter closure (pro rata if part time)

WORK LIFE BALANCE – flexible working arrangements including opportunities for hybrid working and flexitime (role dependant)

You will also have access to a wide range of voluntary benefits:

• Health & Wellbeing: Employee assistance programme, dental care scheme, health cash plan
• Financial & Discounts: Discounts including a reduction of fees for family members who study at BU
• Travel: Cycle to work scheme, secure bike stores, showers and lockers, free bus travel between campuses, discounted bus travel
• Sports & Activities: Sport BU has a wide range of activities which staff can access
• Family: Enhanced maternity, paternity and adoption leave, on-site nursery with discounts for BU staff
• Modern, vibrant campus locations: Bright and flexible work and meeting spaces, with on-site food outlets and coffee shops