Neurology Service Co-Ordinator

Transformation Unit; Sheffield; Hybrid; GBP 32,000 - 39,000; Full time

Benefits offered by this job

Flexible working

Pension schemes

Health and wellbeing packages

Discount options

Job summary

Sheffield Teaching Hospitals NHS Foundation Trust is seeking a Neurology Service Co‑Ordinator (NHS AfC Band 5) on a 28-hour-per-week fixed-term contract for nine months to maternity cover. The role involves supporting the Neurology Service and Hyper Acute Stroke Unit, leading administrative teams, managing patient pathways and waiting lists, and ensuring performance against targets.

You will work with clinical colleagues and service managers to drive improvements, develop staff, and promote

Qualifications

• Staff management and supervisory experience in hospital admin.
• Experience with healthcare targets and RTT pathways.
• Proven ability to analyse data to inform decisions and resources.

Responsibilities

• Support the Operational Manager and Service Manager in day-to-day management of the Neurology Service and Hyper Acute Stroke Unit.
• Lead and support administrative teams, including appraisals and performance management.
• Ensure processes support efficient service delivery and patient care.
• Oversee patient pathways and waiting lists; monitor performance against targets.
• Collaborate with clinical teams; act as key contact for operational matters.

Skills

Staff management

Data analysis

MS Office

Communication skills

Education

Degree in relevant subject

ILM or leadership qualification

Tools

MS Office (M365)

SharePoint

Oracle Cerner Millennium

Job description

Main area Neurology Service Co-Ordinator Grade NHS AfC: Band 5 Contract Fixed term: 9 months (Maternity cover. All existing NHS staff will only be considered on a secondment basis.) Hours Part time - 28 hours per week Job ref 190-3096-DIR

Employer Sheffield Teaching Hospitals NHS Foundation Trust Employer type NHS Site Royal Hallamshire Hospital Town Sheffield Salary £32,073 - £39,043 per annum/ Pro rata for part time staff Salary period Yearly Closing 11/11/2026 23:59 Interview date 19/11/2027

Neurology Service Co-Ordinator

NHS AfC: Band 5

We are committed to helping our staff balance their work and home lives and ensure they feel supported, valued and appreciated so whilst you care for our patients and clients, we’ll take care of you. We offer many different ways of helping staff including career development opportunities, flexible working, good annual leave and pension schemes , health and wellbeing packages and financial support systems. Joining the Trust also allows you access to a number of saving options via our salary sacrifice schemes and a wide range of discount opportunities with retailers and service providers.

Job overview

The Neurology Service at Sheffield Teaching Hospitals provides specialist care to patients across South Yorkshire and beyond as part of one of the Trust's largest and most diverse clinical directorates.

Working closely with fellow Service Co-ordinators, the Operational Manager and clinical colleagues, the post holder will play a key role in the effective day-to-day running of the administrative services across Neurology and the Hyper Acute Stroke Unit.. This includes leading and supporting administrative teams, overseeing patient pathways and waiting lists, monitoring performance and ensuring services meet key targets and standards.

The role offers the opportunity to support the delivery of high-quality patient care, develop staff and drive improvements in service efficiency, working collaboratively across a busy and varied clinical service.

We are committed to delivering high-quality patient care through continuous improvement, collaborative working and the development of our staff. As part of the Neurology service, you will have the opportunity to contribute to an important clinical service, work alongside a diverse multidisciplinary team and support the delivery of efficient, patient-centred care.

The Trust values its staff and is committed to creating an inclusive, supportive working environment, with opportunities for professional development and a range of benefits to support work-life balance.

Main duties of the job

• Support the Operational Manager and Service Manager in the effective day-to-day management of the Neurology Service and Hyper Acute Stroke Unit.
• Lead and support administrative teams, including staff development, appraisals, recruitment and performance management.
• Ensure robust administrative processes are in place to support efficient service delivery and high standards of patient care.
• Promote staff wellbeing and foster a positive, supportive and collaborative working environment.
• Oversee patient pathways, waiting lists and clinical activity, ensuring compliance with Trust policies and performance targets.
• Ensure staffing and other resources are used effectively to meet service demands.
• Build effective working relationships with clinical teams, managers and wider services, acting as a key point of contact for operational matters.
• Work collaboratively with fellow Service Co-ordinators and Directorate colleagues to achieve shared objectives.
• Identify and implement opportunities for service improvement, pathway redesign and more efficient ways of working.
• Monitor performance against key targets and take action to address issues and support continuous improvement.

Working for our organisation

This vacancy is advertised on a fixed term contract basis for a period of nine months due to maternity leave of the substantive post holder. The fixed term contract status of the post holder will be reviewed in accordance with the Trust's legal obligations regarding fixed term contracts and statutory maternity provisions.

Please note all existing NHS staff will only be considered on a secondment basis. This must first be agreed with your current line manager.

You will be working for an organisation which values and respects all of its staff and the community it serves. The Trust is a leader in the NHS and research sectors and provides excellent benefits for its staff. This includes commitments to professional development but also many policies to support employees in balancing their personal and professional lives.

Sheffield Teaching Hospitals NHS Foundation Trust is one of the UK’s leading NHS trusts, providing a wide range of hospital and community services alongside specialist care for patients across the region and beyond.

Detailed job description and main responsibilities

Please view the attached Job Description and Person Specification documents for full details regarding this post.

Person specification

Education and Qualifications

• GCSEs including English and Maths at grades C/4 or above or equivalent
• Degree in a relevant subject or able to demonstrate the knowledge, training and experience that would equate to degree level
• ILM or similar relevant, accredited leadership and management qualification(s)

Experience

• Staff management and supervisory experience, including providing and delivering training
• Knowledge and experience of hospital administration procedures
• Significant experience using Microsoft Office applications; including M365, OneDrive and SharePoint
• Demonstrable track record working with healthcare targets such as the 18-week RTTP and Cancer Waiting Times (CWT)
• Experience reviewing and validating RTT pathways
• Proven ability to analyse and interpret data effectively to inform decision-making, plan and allocate resources effectively, monitor performance and produce reports to share key insights
• Evidence of developing and maintaining effective working relationships with a variety of professionals and service users/customers
• An awareness of the challenges currently facing the NHS
• Experience using the Connect EPR (Oracle Cerner’s Millenium) or a similar PAS
• Experience investigating incidents reported on the Ulysses on-line system

Skills and Knowledge

• Knowledge of STH Trust policies and procedures (including the STH Access Policy for admitted and non-admitted targets)
• Excellent written and verbal communication skills
• Excellent interpersonal skills encompassing both teamwork and customer service
• Highly developed organisational skills including the ability to multitask
• Ability to prioritise one’s own workload and that of others
• Ability to work under pressure in a fast-paced environment
• High level of I.T. literacy and keyboard / typing skills
• Working knowledge of confidentiality, related legislation and codes of practice
• An understanding of clinical governance, including risk assessments and incident investigation and resolution.

Personal Qualities

• Demonstrates a supportive and approachable leadership style, encouraging teamwork, development and positive working relationships
• An eye for detail whilst maintaining an active appreciation of the bigger picture
• Ability to solve problems and respond to issues as they arise
• Ability to work under pressure in a fast-paced environment
• Flexible approach to work and ability to adapt to evolving standards

Please note that in order to comply with the UK Government’s rules on Skilled Worker sponsorship, any applicants who do not meet the eligibility requirements or concessions on salary thresholds under the Skilled Worker visa will not be eligible to receive sponsorship from the Trust. Please keep this in mind when submitting your application. Further details on these concessions, and who qualifies for them, can be found here .

If you are offered employment at Sheffield Teaching Hospitals your information will be transferred from the Trac recruitment system into the national NHS Electronic Staff Records system. In addition, in submitting an application form, you authorise our Trust to confirm any previous NHS service details via the ESR IAT process should you be appointed.

Please note, all communication regarding your application will be made via email sent via the Trac recruitment system, please ensure you check your junk/spam folders as emails are sometimes filtered there.

The Trust is committed to its obligations in accordance with the Equality Act 2010, and we positively encourage applications from all sections of the community. Should you require any assistance in applying for the position please contact the General or Medical Human Resources Departments on the number identified on the NHS Jobs page for the organisation. Job Share applicants are welcome for all full time posts unless indicated but cannot be guaranteed. In addition for Fixed Term Contracts, internal secondments may be considered, please seek the approval of your current line manager before applying for the position. All employment with the Trust is subject to a number of NHS Employment Checks being met to a satisfactory standard including verification of identity, eligibility to work in the United Kingdom, references and qualifications in addition to professional registration, a disclosure and barring records check and occupational health check if these are deemed to be a requirement for the position to be undertaken.

For more information about our organisation and the opportunities available, please visit our website and follow us on Twitter and Facebook

Employer certification / accreditation badges

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.