Receptionist - ED/UCC/Minor Injuries

East Lancashire Hospitals NHS Trust; Blackburn; On-site; GBP 19,000 - 23,000; Full time

Job summary

East Lancashire Hospitals NHS Trust is seeking a motivated Receptionist to join the Emergency Department/Urgent Care reception team. You will be the first point of contact for patients, accurately recording demographics on the Cerner system and supporting the clinical team across Royal Blackburn Hospital, Accrington Victoria Hospital Minor Injuries Unit, and Burnley Urgent Care Centre.

You will work in a 24/7 environment, handling general enquiries, coordinating appointments for Dressings,

Qualifications

• Proven ability to communicate clearly with patients and staff.
• Accurate data entry and attention to detail.
• Ability to work under pressure in a busy environment.

Responsibilities

• Navigate patients to the appropriate service.
• Input patient demographics onto Cerner and print records.
• Print wristbands and photocopy patient records as needed.
• Scan and email confidential patient records to departments.
• Liaise with triage nurse and nursing staff; manage appointments across clinics.
• Maintain confidentiality and provide excellent customer care.

Skills

Confident communicator

Keyboard skills

Customer care

Data entry / Cerner input

Teamwork

Tools

Cerner system

Job description

Please note that this post is shift work, and shift times are 8am - 4pm and 1.30 pm - 9.30pm and night shift 21.30 until 8am, please do not apply if you are unable to accommodate these hours., East Lancashire Hospitals NHS Trust has a busy thriving Emergency Department and 2 Urgent Care Centre's & a Minor injuries unit. We are currently seeking a highly motivated individual to join the reception team

The Emergency Department/Urgent Care has a busy 24 hour reception area, dealing with all patients arriving at the hospital via GP surgeries, Ambulance or self-referral.

We currently have a vacancy for a receptionist over 7 days. We offer a supportive environment within an enthusiastic and motivated team of Admin and medical staff. This post will require you to work at Royal Blackburn Hospital, Burnley Urgent care Centre & Accrington Minor Injuries Unit.

We are currently seeking a highly motivated individual to join the Reception team in the Emergency Department/Urgent Care, which is operational 24 hours a day, seven days per week.

The post holder will be expected to provide cover for sickness/absence, rostered bank holidays, and shift pattern times would alter according to the needs of the service.

The post holder will work as a member of a team of Receptionists providing a customer orientated reception service to the public and administration service to clinical team in a busy fast paced service. This includes accurately inputting and updating patient details onto hospital systems and checking national databases as part of the registration process. A key part of this role also includes liaising with patients, relatives, medical, nursing and other stakeholders professionally, courteously and efficiently.

Your main base on appointment will be at the Royal Blackburn Hospital however you will be required to work on a temporary or permanent basis at any of the three sites (Accrington Victoria Hospital Minor Injuries Unit/Burnley UCC ) depending on the needs of the service.

A confident communicator, at all levels with the ability to display outstanding customer care skills. Excellent keyboard skills are essential with experience of working quickly and accurately under pressure. We offer a support within the role. We are an enthusiastic and motivated team of reception and medical staff.

Established in 2003 East Lancashire Hospitals NHS Trust (ELHT) is a large integrated health care organisation providing high quality acute secondary healthcare for the people of East Lancashire and Blackburn with Darwen.

Our vision is to be widely recognised for providing safe, personal and effective care. We currently provide high quality services and treat over 700,000 patients a year from the most serious of emergencies to planned operations and procedures. We employ over 8,000 staff, many of whom are internationally renowned and have won awards for their work and achievements.

• 1) To navigate/streamline patients presenting with illness or injury to the appropriate service.
• 2) To create and maintain highly sensitive and confidential UCC/ED/MIU Record Cards for all patients, retrieval of cards and oversee efficient operation of the units filing system.
• 3) Ensure accurate recording of patient's demographics and personal details onto Cerner in accordance with Departmental Procedures and print Record Card to relevant station for Nursing Staff.
• 4) Print wristbands when booking patients into the department
• 5) Photocopying of patient record for other health care professionals as per Child Protection guidelines.
• 6) Scanning/emailing of confidential patient records to various departments.
• 7) Implement manual procedures if there is a system failure and report any faults to the IT Department.
• 9) Schedule, prepare and notify appointments for Clinic's, retrieval of patient record Cards for daily Dressings Clinic which involves close liaison with clinicians, implementing and updating Cerner documentation as appropriate. Registering/arriving patients on the Cerner system when arriving for daily Dressings Clinic
• 10) Schedule, prepare and notify appointments for Fracture Clinics, ENT Clinics, Eye Clinics, TIA Clinics, Urology Clinics and Acute Medicine Clinics, and prepare patient records for relevant clinics.
• 11) To cancel and rebook appointments liaising with patient.
• 12) Liaise with triage nurse/nursing staff when appropriate, informing them of any patient giving them cause for concern.
• 13) Good understanding of medical terminology.
• 14) Liaise with other health care professionals on site and other hospitals to arrange appropriate patient appointments.
• 15) Completion of relevant paperwork, obtaining of x-rays if necessary, and other appropriate documentation.
• 16) Recording, collation and calculation of daily, weekly, monthly statistics and faxing/photocopying to relevant departments.
• 17) Copy and prepare patient records for solicitors, retrieval and photocopy relevant information and complete necessary paperwork. Enter patient episodes onto Datix system
• 18) Responsible for the out-of-hours crash bleep to open the emergency doors upon Instruction from switchboard
• 19) Responsible for monitoring and admitting ambulance crew upon arrival with Patients
• 20) Maintain a manual register for patient tracking
• 21) Check the national CPIS system (Child protection information sharing system) for every child up to the age of 18 that attends the department & inform nursing staff to any alerts.
• 22) Prep & Scan every ECG'S upon discharge to the windip system & also retrieve the notes when requested by clinicians

• 1) To deal with general enquiries in a sensitive, emphatic manner.
• 2) To communicate with the general public where there maybe barrier. E.g. hard of hearing, elderly, people with learning disabilities and people whose first language is not English.
• 3) To be able to communicate with tact and diplomacy in situations where people may be upset, angry and injured.
• 4) To have the ability to diffuse conflict/confrontational/stressful situations and be familiar with and adhere to the Complaints Procedure.
• 5) To arrange when necessary an interpreter/translator for patients who require communication assistance.
• 6) To direct the general public and patients to appropriate departments.
• 7) To deal with general telephone enquiries from staff, patients and general public.
• 8) To supply general information to public/patients relating to various departments and agencies.
• 9) Operation of public address system on request.