Receptionist/Duty Officer

Watford FC Community Sports & Education Trust; Watford; On-site; GBP 18,000 - 25,000; Full time

Job summary

Watford FC Community Sports and Education Trust seeks a Receptionist/Duty Officer to provide excellent customer service at the Meriden Community Centre. This role involves managing bookings, assisting customers, and ensuring a welcoming environment. The Trust, dedicated to community engagement, offers benefits like training opportunities and flexible working, promoting a diverse workspace.

Benefits

Free gym usage at two Community Centres

25 days of Annual Leave plus bank holidays

Employee Assistance Programme

Training and development opportunities

Trust pension scheme

Friendly working environment

Flexible working environment

Investors in People accreditation

Opportunity to join an award-winning charity

Qualifications

• Proven work experience as a Receptionist or similar role required.
• Ability to work under pressure while meeting deadlines.
• Understanding of EDI & Safeguarding commitments.

Responsibilities

• Ensure delivery of exceptional customer experiences.
• Coordinate bookings and foster strong relationships with customers.
• Manage front office duties in a busy environment.

Skills

Communication skills

Customer service

Organisational skills

Microsoft Office proficiency

Interpersonal skills

Job description

Social network you want to login/join with:

Watford FC Community Sports & Education Trust

Location:

Watford, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

5e63c73b065f

Job Views:

10

Posted:

16.06.2025

Expiry Date:

31.07.2025

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Job Description:

Watford Football Club’s Community Sports and Education Trust is a registered charity that has been proudly supporting people and communities for over thirty years, as originally established by Graham Taylor OBE and Sir Elton John. We continue this legacy today by engaging people of all ages and backgrounds through high-quality community-based initiatives and services.

Receptionist/Duty Officer

Department: Watford FC Community Sports and Education Trust

Reporting to:Meriden Community Centre Manager

Hours:18 hours per week in line with 4 week rota, including weekend work.

Location:Meriden Community Centre, Garsmouth Way, Watford WD25 9ET

Contract Type:Permanent

Closing Date: 22nd June 2025

Interview Date:Ongoing.We reserve the right to close the position early if we find a suitable candidate.

Are you a team player who wants to make a positive difference in your local community? If this is you, come and join the team at The Meriden Community Centre. As a Receptionist/Duty Officer you will be responsible for ensuring the delivery of a first-class customer experience to all customers that visit the Centre. Whilst coordinating bookings you will build relationships with Centre customers and play a key role in developing the Centre.

The Trust

We are a well-established and forward-looking charity with a long and highly regarded record of delivering a broad range of community-based activities and services. The Trust has a clear vision ‘One goal – healthier, happier, stronger communities’ - and our aim is to ‘Expand the Watford FC family by providing opportunities in Hertfordshire and London to enrich people’s lives, create special memories and enable positive futures’.

Our work focuses on the key themes of; Football & Education, Health & Wellbeing, Social Inclusion and Learning & Skills, enhanced by community facilities and underpinned by our promise to deliver accessible opportunities.

Your roles and responsibilities, but not limited to

You must have:

• Proven work experience as a Receptionist, Front Office representative or similarrole
• Proficiency in Microsoft Office Suite
• Solid written and verbal communication skills
• Excellent Customer service attitude and interpersonal and communication skills.
• Ability to work collaboratively to build and facilitate strong internal relationships.
• Able to work under pressure, prioritise workload and meet deadlines.
• Good organisational, planning and time management skills with attention to detail and accuracy when completing tasks.
• Flexible approach to working hours
• Understanding of the Trust’s commitment to EDI & Safeguarding

Benefits in working for us include:

• Chance to join an award-winning charity and work alongside colleagues who are determined to utilise the positive power of sport, physical activity and learning for social good.
• Friendly working environment
• Employee Assistance Programme
• Investors in People accreditation
• Opportunity to benefit from a range of training and development opportunities
• Free gym usage at our two Community Centres
• Flexible working environment
• 25 days of Annual Leave entitlement plus bank holiday’s
• Trust pension scheme

We are dedicated to fostering a diverse and dynamic working environment by building a team that represents a variety of backgrounds, perspectives, and skills. The more wide-ranging we are, the better our work will be. We are committed to Safeguarding children and adults at risk. The necessary Disclosure and Barring Service check will apply to this post.

Application process:

If you meet the qualifying criteria you will be sent a link to our application form. Please complete and return your application form to your initial application email. We will then consider your application.

If you require any further information or wish to discuss the opportunity, please contact [emailprotected]