Receptionist (Daytime - 30 hours per week)

Manchester Youth Zone; Rochdale; On-site; GBP 18,000 - 22,000; Part time

Benefits offered by this job

33 days leave (pro rata)

5% pension contribution

Onsite gym

Full induction and training

Employee wellbeing EAP

Job summary

Manchester Youth Zone is looking for a friendly Receptionist to join our busy reception area in Manchester. You will be the first point of contact for young people, visitors and families, helping with sign-ins, bookings and general admin in a supportive youth-work environment.

Hours are 30 per week at £13.45 per hour, with occasional evening and weekend shifts. The role offers training, a comprehensive induction and a commitment to wellbeing and development within a vibrant charity setting.

Qualifications

• Provide friendly front-desk service to young people, families and visitors.
• Input and manage session data across systems accurately.
• Sign in members and handle room bookings for activities.
• Maintain professional, welcoming reception environment at all times.

Responsibilities

• Represent Manchester Youth Zone as a positive, welcoming presence for all who come to our building.
• Sign in members and input session data into data systems.
• Run regular reports to ensure memberships are up to date.
• Manage room bookings and building passes using SALTO and Paxton systems.
• Handle incoming calls and direct inquiries appropriately.
• Communicate allergen information to catering staff.
• Adhere to health and safety, data protection and safeguarding policies.
• Support the wider team with administration and busy workload.

Skills

Customer service

Admin duties

Data entry

Phone handling

Tools

SALTO

PAXTON

Job description

Job Vacancies

Receptionist (Daytime - 30 hours per week)

931 Rochdale Road, Harpurhey, Manchester, M9 8AE

This role is an integral part of our delivery to young people, and you will be part of the wider youth work team. Working on our busy reception area, you will be the first face our young people, visitors and families see, so it is vital that you are able to engage and interact with people of all ages and are committed to building positive relationships with members and families alike. This is an ideal pathway role to build your customer service and admin skills.

Why work for Manchester Youth Zone

• Annual leave entitlement of 33 days (pro-rata)
• We are committed to training and developing ourstaff, that will include a full induction
• We care about your wellbeing – you will haveaccess to our EAP
• 5% pension contribution
• Onsite gym and sports facilities
• You will be part of our mission to positivelyimpact the lives of young people in North Manchester

The Manchester Youth Zone first opened to young people in 2012 as an independent charity. Located in Harpurhey enables the Manchester Youth Zone to reach those young people who need “Somewhere to go, something to do and someone to talk to”. At Manchester Youth Zone, we have a shared purpose to create passion and pathways for every young person we work with,we do this through providing a safe and welcoming environment, high quality youth work and promoting inclusion, resilience and aspirations.

Job Description

This role is an integral part of our delivery to young people, and you will be part of the wider youth work team. Working on our busy reception area, you will be the first face our young people, visitors and families see, so it is vital that you are able to engage and interact with people of all ages and are committed to building positive relationships with members and families alike. This is an ideal pathway role to build your customer service and admin skills.

Your Responsibilities Will Include (but Are Not Limitedto)

• Represent Manchester Youth Zone by being a positive and welcoming presence for all who come to our building
• Signing in members & room bookings for sessions and activities and inputting sessional data onto our data systems
• Run regular reports to ensure that all memberships are up to date
• Registering new members; supporting young people and families with the completion of forms and ensuring all information is correctly inputted on our system
• Build long term and professional relationships with staff, young people and other visitors including our daytime provision
• Manage incoming calls, responding or redirecting as appropriate
• To take ownership of the SALTO andPAXTON systems to create/amend building passes (training to be provided)
• To manage Manchester Youth Zone’s room bookings
• Regularly communicating with caregivers and the youth work team
• Supporting the wider team with administration duties, including making sure that any paperwork assigned is accurately inputted onto our systems
• To communicate all allergen information to our catering staff
• Able to manage own workload to flex between essential tasks.
• To adhere to Manchester Youth Zone policies at all times, with particular reference to health and safety, data protection,safeguarding and equal opportunities
• Actively promote sessions, targeted projects and holiday clubs to members, parents and caregivers and positively contributing towards increasing Manchester Youth Zone membership
• Actively address any bullying, harassment, or discrimination,promoting cohesion, inclusion, and positive relationships.
• Promote and safeguard the welfare of children and young people at all times, managing any safeguarding issues should they arise (training provided).
• To be an active member of the team and operate in line with the Charity’s expectations, values and principles. Work a flexible pattern including evenings and weekends in line with the role/team requirements.
• Carry out any other duties as may be reasonably determined by yourline manager
• Promote a positive image of MYZ through professionalism and goodconduct with all our stakeholders and the public.

Closing date: 02/10/2026

All applicants must be over the age of 18 years old. We reserve the right to close this advertisement prior to the stated closing date, early applications are encouraged.

This role is for 30 hours per week (£13.45 per hour), typically working Monday to Friday from 9am to 3pm. However, some weekend and evening work may be required on occasion.