Receptionist/Clerical Officer

Bristol NHS Foundation Trust; Bristol; On-site; GBP 23,000 - 28,000; Part time

Job summary

Bristol NHS Foundation Trust is recruiting a Receptionist/Clerical Officer (Band 2) for a part-time post at Bristol Royal Infirmary, delivering patient reception and admin support across radiology services.

You will greet patients, check details, book appointments, liaise with wards and transport, and handle queries by phone and in person. Flexible working and pro rata salary apply.

Qualifications

• GCSE grade C or above in English Language and Maths.
• Good IT skills including Microsoft packages.
• Excellent/professional telephone/reception manner.
• Ability to work independently and as part of a team.

Responsibilities

• Book patient appointments, print letters and arrange related services (transport/interpreting).
• Check and update patient details on arrival and book into clinic; retrieve data from PAS.
• Input outcomes of appointments into PAS and other systems accurately.
• Check inboxes daily to keep up with department and Trust-wide news.

Skills

Telephone manner

Independent worker

Team player

Microsoft Office

Education

GCSE English and Maths

Tools

Microsoft Office

Job description

Main area Radiology Grade Band 2 Contract Permanent: Monday 11:30 am - 7:30 pm, Tuesday 11:30 am - 7:30 pm and Saturday 4 pm - 7 pm. Hours Part time - 17.5 hours per week (Monday 11:30 am - 7:30 pm, Tuesday 11:30 am - 7:30 pm and Saturday 4 pm - 7 pm.) Job ref 387-DT1556-MF

Employer Bristol NHS Foundation Trust Employer type NHS Site Bristol Royal Infirmary Town Bristol Salary £25,272 pa pro rata Salary period Yearly Closing 23/11/2026 23:59

Receptionist/Clerical Officer

Band 2

North Bristol NHS Trust (NBT) and University Hospitals Bristol and Weston NHS Foundation Trust (UHBW) have merged as of 1 st July 2026 to become Bristol NHS Foundation Trust. This will create an exciting future that brings together the best of both organisations. As a single, strong and sustainable organisation, we will not only be able to deliver better outcomes for our patients and fairer care for our population, but it will also provide greater opportunities for our people. Bristol NHS Foundation Trust recognise the value of a healthy work-life balance. When applying, speak to us about how we might be able to accommodate flexible working, so your work life fits around your home life.

We particularly welcome applications from Black, Asian and minority ethnic candidates as they are under-represented within the Trust.

Generative artificial intelligence (AI) describes algorithms that can be used to produce new content, including audio, code, images, text, simulations, and videos. It is developing all the time and is now being used as a support mechanism for all kinds of content-based creations. Please note the use of AI is monitored and if applicants have used it then they are required to declare this.

Job overview

Radiology provides services for CT, MRI, US, Nuclear Medicine, Plain film, Interventional Radiology and Fluoroscopy.

The Receptionist role is responsible for attending patient on arrival, making nursing staff aware if needed, checking patient details are correct, dealing with many queries face-to-face and over the phone, liaising with transport for patients plus helping patients with queries they have.

Radiology reception hours are between 8am-8pm on Monday-Friday and 8 am-7 pm on Saturday and Sunday.

You may be asked to work at one of our other sites across the Trust.

Main duties of the job

To liaise with wards, clinical staff, GPs and Trust support staff in person, via telephone and email as and when necessary.

To show a caring and professional approach towards patients and visitors when carrying out reception and appointment duties.

Escalate patient queries, capacity problems and general issues to the role’s line manager or relevant clinical staff as appropriate.

Working for our organisation

Bristol NHS Foundation Trust brings together more than 28,000 staff to deliver over 160 clinical services across thirteen hospital locations, operating from three main sites at Southmead, Bristol city centre and Weston.

With an annual turnover of £2.3 billion, we are now one of the largest NHS trusts in the United Kingdom. Our hospitals are spread across Bristol and Weston, join us and you can enjoy the very best of both worlds; city living within a stone’s throw of the countryside or beside the seaside, both with easy access to all that the South West has to offer.

Bristol NHS Foundation Trust values all people as individuals. As an equal opportunities employer actively working towards a diverse workforce we aim to recruit and retain a workforce which represents the rich diversity of the local population at all levels and are committed to designing our services around the needs of individual patients and those around them. Anonymous information will be used from your application in order to ensure we’re meeting our pledge.

Detailed job description and main responsibilities

• To book patient appointments in line with the, print letters and arrange any appointment related services as and when required (E.g. transport and interpreting services)
• To check and update patient details on arrival and book them into clinic retrieving data from a number of internal and external Patient Access Policy (PAS)’s
• To book patient appointments in line with the Patient Access Policy (PAP), print letters and arrange any appointment related services as and when required (E.g. transport and interpreting services)
• To input outcomes of appointments, including those of patients that did not attend, on the PAS and other relevant computer systems in a timely and accurate manner according to the relevant Trust standards
• To check incoming email inbox(s) on a daily basis to keep up to date with departmental and Trust wide news and information

Person specification

Education and qualifications

• Educated to GCSE, grade C or above (or equivalent) in English Language and Maths

Knowledge, skills and abilities

• Good IT skills including Microsoft packages
• Excellent/professional telephone/ reception manner
• Ability to work independently and as part of a team

We hope that you will decide to join us and become part of this exciting journey, helping us to shape our future together.

As an equal opportunities employer actively working towards a diverse workforce we aim to recruit and retain a workforce which represents the rich diversity of the local population at all levels and are committed to designing our services around the needs of individual patients and those around them. Anonymous information will be used from your application to ensure we’re meeting our pledge.

The Trust is committed to investing in and caring for all our staff. We will support you in maintaining and improving your health and wellbeing, as well as your career development through management and training support - developing exceptional people for exceptional careers.

BFT is committed to safeguarding and promoting the welfare of children, young people, and vulnerable adults.

To comply with Part 7 of the Immigration Act 2016 all applicants must be able to speak fluent English to an appropriate standard which will be assessed at Interview.

If you require sponsorship for a visa to work in the UK, to avoid disappointment, please check to ensure you are eligible under the UKVI points based system.

The Trust uses electronic new starter forms on Trac to collect personal details. Information collected is securely stored and used to set up the employee record on the ESR HR system.

By applying for this post, you are agreeing to Bristol NHS Foundation Trust transferring the information contained in this application to its preferred applicant management system. If you are offered a job, information will also be transferred into the national NHS Electronic Staff Records system.

Only those candidates who clearly demonstrate how they meet the person specification will be shortlisted for this job.

Employer certification / accreditation badges

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.