Receptionist-Cath Lab

Somerset NHS Foundation Trust; City of Westminster; On-site; GBP 21,000 - 26,000; Full time

Benefits offered by this job

NHS pension scheme

Generous annual leave

Flexible working options

Blue Light Card

NHS-specific perks

Job summary

Somerset NHS Foundation Trust is seeking a receptionist/administrative support for the Cardiac Cath Lab. You will be the first point of contact for patients, visitors and staff, providing friendly, efficient reception, information, and data entry into electronic systems such as MAXIMS and EPRO.

The role supports nursing staff, manages appointments and contributes to service improvements while championing NHS values and high-quality patient care.

Qualifications

• GCSE English or equivalent required.
• Proven ability to organise and prioritise tasks in a busy environment.
• Experience handling electronic patient records is preferred.

Responsibilities

• Provide friendly reception, advice and information to patients and visitors.
• Support nursing staff and assist with care as part of the team.
• Maintain electronic patient records and data entry onto ward systems.
• Coordinate appointments, admissions, transport and inquiries.
• Contribute to service improvement and digital transformation initiatives.

Skills

Organisational skills

Interpersonal skills

Patient-focused

Teamwork

Record information

Education

GCSE English

Tools

MAXIMS

EPRO

Ward shared drive

Job description

• To provide a friendly, effective reception, advice and information service to patients, colleagues and visitors to the Cardiac Cath Lab.
• Support and assist the nursing staff and contribute to the care
• To maintain electronic patient records, including the use of MAXIMS, EPRO, the ward shared drive and data entry onto the ward database.
• To support the organisation in achieving excellence in everything that we do by embedding and promoting the Trust values working towards providing outstanding care., Provide reception and administrative support for the Cardiac Cath Lab.
• Act as the first point of contact for patients, visitors and staff.
• Maintain accurate electronic patient records and activity data.
• Support performance reporting, governance and income recovery through accurate data capture.
• Coordinate patient appointments, admissions, transport and enquiries.
• Facilitate effective communication across the multidisciplinary team.
• Support patient flow and the efficient running of the department.
• Assist with stock management and general departmental administration.
• Contribute to service improvement and digital transformation initiatives. GCSE/O Level English
• Computer Literacy, Accurate word processing skills
• Knowledge of electronic patient systems

Skills & Abilities

• Good organisational skills
• Compassionate with excellent interpersonal skills and the ability to communicate effectively with patients, carers and relatives
• Ability to listen to others' views and respect individual patient needs
• Professional and patient-focused approach
• Ability to recognise and manage challenging situations in a calm and professional manner
• Able to take instruction and direction and work effectively as part of a team
• Ability to record and retrieve information on electronic patient records

Communication Skills

• Good standard of literacy and English language skills
• Positive and clear verbal communication skills with a good telephone manner
• Sound and accurate written communication skills with attention to detail
• Ability to use email and internet effectively

Planning & Organising Skills

• Excellent organisational skills with the ability to manage own time and prioritise activities

Other Requirements

• Willingness to use technology to improve standards of care and patient support
• Open-minded and able to treat colleagues, patients, carers and relatives with dignity and respect
• Intuitive and caring nature
• Commitment to equality, diversity and inclusion
• Ability to demonstrate awareness, accountability and responsibility, Proficient typing and keyboard skills.
• Knowledge and experience of using databases.
• Experience of supporting or participating in service improvement and quality improvement initiatives. At Somerset NHS Foundation Trust, we're committed to supporting our employees with a range of benefits designed to enhance your professional and personal life. We offer, Why Somerset? Somerset offers the perfect blend of idyllic countryside, outstanding areas of natural beauty, and breathtaking coastlines, with vibrant cities like Bristol, Bath, and Exeter just a short drive away - and only two hours to London.

The region is home to excellent educational facilities, and with affordable housing compared to other parts of the country, it's a great place to build both your career and your future. Somerset truly has it all - the peaceful countryside and cosmopolitan city life, with something for everyone to enjoy.

• Flexible working options to help you balance work and life
• NHS pension scheme for long-term financial security
• Generous annual leave allowance to recharge and relax
• A strong focus on career development to help you grow and achieve your potential

Additionally, you'll gain access to our Blue Light Card, unlocking exclusive discounts on shopping, dining, and leisure activities, as well as NHS-specific perks to support you both inside and outside of work.