Receptionist (CAT 2A Ophthalmology - Prince Charles Eye Unit, Windsor)

NHS; Windsor; On-site; GBP 24,000 - 28,000; Full time

Job summary

The NHS is seeking a dedicated Receptionist for the Prince Charles Eye Unit in Windsor. The role involves welcoming patients, managing appointments, and ensuring smooth administrative operations in a busy healthcare environment. Ideal candidates should possess strong customer service skills and relevant experience, with a commitment to providing excellent patient care.

Benefits

Fringe payment of 5% of gross basic salary

Qualifications

• GCSE (or equivalent) in English Language and Maths required.
• Experience in a customer service setting, preferably reception.
• Familiarity with NHS administrative processes is advantageous.

Responsibilities

• Welcoming patients and visitors to the outpatient clinics.
• Managing patient files and arranging follow-up appointments.
• Collaborating with medical and nursing staff for smooth operations.

Skills

Customer service

Multi-tasking

Administrative skills

Education

GCSE in English Language

GCSE in Maths

Knowledge of Microsoft packages

Job description

Receptionist (CAT 2A Ophthalmology - Prince Charles Eye Unit, Windsor)

Band 2 Receptionist (CAT 2A Ophthalmology - Prince Charles Eye Unit, Windsor)

PLEASE NOTE: This post is based at Prince Charles Eye Unit, King Edward VII Hospital, St Leonards Road, Windsor, SL4 3DP - and attracts a Fringe payment of 5% of gross basic salary.

The Prince Charles Eye Unit (part of the Royal Berkshire Hospital), Clinical Admin Team for Ophthalmology is seeking a passionate, enthusiastic, reliable and hardworking individual to join our Reception team.Duties include welcoming patients in to the department, preparing patient files for clinic appointments, being the first point of call for patients attending Eye Casualty/Eye Clinic and Ward, arranging follow-up appointments for patients before they leave the department.

Cross-Site working may be required.

Main duties of the job

The ideal candidate will have strong customer service skills and be willing to multi-task under challenging conditions.The Ophthalmology team is committed to providing our colleagues with a positive experience assisting them to build fulfilling and rewarding careers.Ophthalmology is a 7 day a week service, with clinics being held every day. The successful candidate will be required to work a shift pattern over 7 days, to ensure that appropriate cover is provided at all times.

About us

The Trust attained Good in its latest CQC Inspection Report and has the vision to be the Best Place to Work, Train and Learn.

Our "CARE" values: Compassionate, Aspirational, Resourceful, Excellent, reflect the type of Trust we aspire to be and you can join our dedicated and talented staff to make this happen.

Job responsibilities

You should have the ability to perform complex administrative functions and will be responsible for receiving patients and visitors attending outpatient clinics taking ownership of escalated administrative issues where appropriate.

The receptionist works in close partnership with medical, nursing and secretarial staff to ensure the smooth running of the outpatients department.

Please refer to the attached Job Description & Person Specification for further details.

Person Specification

Education / Qualifications

• GCSE (or equivalent) or above in English Language and Maths.
• Knowledge of Microsoft packages.

Experience

• Reception experience within a customer service setting.
• Call centre experience.
• Experience within an NHS administrative environment.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer name

Address

Prince Charles Eye Unit, King Edward VII Hospital

£24,169 a year(plus 5% Fringe £1,258) per annum

Contract

Permanent

Working pattern

Full-time

Reference number

193-7167973PCG

Job locations

Prince Charles Eye Unit, King Edward VII Hospital