Receptionist - Brooklands Restaurant & Bar

The Peninsula Hotels; Greater London; On-site; GBP 23,000 - 33,000; Full time

Benefits offered by this job

Market-leading remuneration

Service charges

Attractive benefits

Job summary

The Peninsula London is seeking a Receptionist for our fine dining restaurant, reporting to the Restaurant Manager. You will be responsible for greeting and seating guests, handling reservations, and maintaining guest profiles to ensure a premier dining experience.

Ideal applicants will have prior experience in a fine dining or luxury 5* hotel environment, excellent time management, and strong communication skills.

Qualifications

• Understanding of fine food dining culture and good knowledge of restaurant operations.
• Experience in a similar role in a fine dining restaurant or luxury 5* hotel.
• Excellent time management and organizational skills, highly adaptable, naturally positive.
• Good communication skills, flexibility, and capability of working under pressure.

Responsibilities

• Greet and serve guests in a friendly yet discreet manner.
• Take reservations accurately and efficiently.
• Create and update guest profiles for future visits.
• Understand all food and beverage menus and operating hours.
• Have knowledge of menu items and offerings.
• Utilise the POS system in accordance with policies to locate guest profiles.
• Monitor and maintain the daily condition of reception areas and public spaces, and suggest improvements.

Skills

Fine dining knowledge

Guest service

Communication

Time management

Adaptability

Tools

POS system

Job description

Job Description

The Peninsula London is excited to announce we are seeking a Receptionist to join the team within fine dining restaurant, reporting to the Restaurant Manager and responsible for all activities relating to welcoming and seating of at the fine dining restaurant.

Brooklands restaurant will offer contemporary European cuisine from Michelin-starred Chef Director, Claude Bosi, widely considered to be one of Britain's leading culinary lights - as well as top-flight libations and cigars - in a collection of distinctive spaces inspired by the classic eras of British aviation and motorsport.

The venue, designed by London architects Archer Humphryes, comprises a sleek main dining room with a sweeping outdoor terrace with enchanting panoramic views across London's skyline taking in iconic landmarks like St Pauls and the City, the London Eye, and Battersea as well as over three Royal Parks (Hyde Park, Green Park, and St James' Park).

• An exceptional opportunity to join our high-profile flagship hotel in London


• Market-leading remuneration, service charges, and attractive benefits


• Join our award-winning group, working alongside a highly experienced team

Key Accountabilities

• Perform a friendly yet discreet and unobtrusive service in greeting and waiting on all guests.


• Understand and accurately follow the standard of taking reservations.


• Ensure consistency when creating a new guest profile.


• Understand all food and beverage menus and operating hours of each restaurant


• Have knowledge of food and beverage menu items.


• Utilize the POS system as per policies and procedures in place to find existing guest profiles.


• Observe and maintain the daily condition of all physical facilities and equipment in reception, and public area and make recommendations for corrections and improvement as needed.

General Requirements

• Understanding of fine food dining culture and good knowledge of restaurant operations.


• Experience in a similar role in a fine dining restaurant or luxury 5* hotel.


• Excellent time management and organizational skills, highly adaptable, naturally positive.


• Good communication skills, flexibility, and capability of working under pressure.