Receptionist - Brooklands

HSH Group / The Peninsula Hong Kong; London; On-site; GBP 25,000 - 35,000; Full time

Job summary

An exceptional opportunity to join a high-profile flagship hotel in London as a Receptionist. This role involves welcoming guests in a fine dining environment, ensuring a seamless experience while showcasing your customer service skills. Work alongside an award-winning team in a stunning venue inspired by British aviation and motorsport. Your expertise in fine dining culture and restaurant operations will be crucial as you manage reservations and guest profiles, all while maintaining the elegance of the reception area. If you thrive in a dynamic, luxury setting, this position is perfect for you.

Benefits

Market-leading remuneration

Service charges

Attractive benefits

Work alongside experienced team

Qualifications

• Experience in a similar role within fine dining or luxury 5-star hotel.
• Strong communication skills and ability to work under pressure.

Responsibilities

• Provide friendly and discreet service to all guests.
• Accurately take reservations and create guest profiles.
• Maintain the condition of reception and public areas.

Skills

Customer Service

Time Management

Organizational Skills

Communication Skills

Fine Dining Knowledge

Education

Experience in Fine Dining

Experience in Luxury 5-Star Hotel

Tools

POS System

Job description

Job Opportunity: Receptionist at The Peninsula London

The Peninsula London is excited to announce we are seeking a Receptionist to join our team within the fine dining restaurant. The role reports to the Restaurant Manager and is responsible for all activities related to welcoming and seating guests at the restaurant.

Brooklands restaurant offers contemporary European cuisine from Michelin-starred Chef Director, Claude Bosi, renowned as one of Britain's leading culinary figures. The restaurant features top-flight libations and cigars in spaces inspired by British aviation and motorsport eras.

The venue, designed by London architects Archer Humphryes, includes a sleek main dining room and an outdoor terrace with panoramic views of London's skyline, iconic landmarks like St Paul’s, the London Eye, Battersea, and over three Royal Parks (Hyde Park, Green Park, and St James’ Park).

Benefits:

• An exceptional opportunity to join our high-profile flagship hotel in London
• Market-leading remuneration, service charges, and attractive benefits
• Work alongside a highly experienced, award-winning team

Key Accountabilities:

• Provide friendly, discreet, and unobtrusive greeting and service to all guests.
• Accurately take reservations and create consistent guest profiles.
• Understand and communicate all food and beverage menus and operating hours.
• Have knowledge of menu items and utilize the POS system to access guest profiles.
• Maintain the condition of reception and public areas, making recommendations for improvements as needed.

General Requirements:

• Understanding of fine dining culture and restaurant operations.
• Experience in a similar role within fine dining or a luxury 5-star hotel.
• Excellent time management, organizational skills, and adaptability.
• Strong communication skills, flexibility, and ability to work under pressure.

We look forward to receiving your CV and will contact suitable candidates directly.

Contact Us:

Scan or click (on mobile) the QR code to chat directly with our People and Culture team.