Receptionist - Brooklands

HSH Group / The Peninsula Hong Kong; London; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player in the hospitality sector is seeking a dedicated Receptionist for their fine dining restaurant. This role offers a unique opportunity to engage with guests in an elegant setting, ensuring exceptional service and creating memorable experiences. The ideal candidate will possess a strong understanding of fine dining culture and restaurant operations, along with excellent communication and organizational skills. Join a prestigious team and be part of a culinary journey that celebrates excellence in hospitality, all while enjoying competitive remuneration and benefits.

Benefits

Market-leading remuneration

Service charges

Attractive benefits

Working alongside a highly experienced team

Qualifications

• Experience in a similar role in a fine dining restaurant or luxury 5* hotel.
• Understanding of fine food dining culture and restaurant operations.

Responsibilities

• Perform a friendly yet discreet service in greeting and waiting on guests.
• Ensure consistency when creating new guest profiles.
• Understand food and beverage menus and operating hours.

Skills

Customer Service

Time Management

Communication Skills

Knowledge of Fine Dining

Organizational Skills

Education

Experience in Fine Dining

Experience in Luxury Hotel

Tools

POS System

Job description

The Peninsula London is excited to announce we are seeking a Receptionist to join the team within the fine dining restaurant, reporting to the Restaurant Manager and responsible for all activities related to welcoming and seating guests at the fine dining restaurant.

Brooklands restaurant will offer contemporary European cuisine from Michelin-starred Chef Director, Claude Bosi, widely considered one of Britain's leading culinary lights – as well as top-flight libations and cigars – in a collection of distinctive spaces inspired by the classic eras of British aviation and motorsport.

The venue, designed by London architects Archer Humphryes, comprises a sleek main dining room with a sweeping outdoor terrace offering enchanting panoramic views across London’s skyline, including iconic landmarks like St Paul’s, the London Eye, Battersea, and over three Royal Parks (Hyde Park, Green Park, and St James’ Park).

• An exceptional opportunity to join our high-profile flagship hotel in London
• Market-leading remuneration, service charges, and attractive benefits
• Join our award-winning group, working alongside a highly experienced team

Key Accountabilities:

• Provide friendly, discreet, and unobtrusive service in greeting and seating all guests.
• Follow standard procedures accurately when taking reservations.
• Create and maintain consistent guest profiles.
• Understand all food and beverage menus and operating hours of each restaurant.
• Have knowledge of menu items and ingredients.
• Use the POS system in accordance with policies to access and update guest profiles.
• Monitor and maintain the condition of reception and public areas, making recommendations for improvements as needed.

General Requirements:

• Understanding of fine dining culture and good knowledge of restaurant operations.
• Experience in a similar role within a fine dining restaurant or luxury 5-star hotel.
• Excellent time management, organizational skills, adaptability, and a positive attitude.
• Strong communication skills, flexibility, and ability to work under pressure.

We look forward to receiving your CV and will contact suitable candidates directly.

CONTACT US:

Scan or click (on mobile) the QR code to chat directly with our People and Culture team.