Receptionist - Bank

Bupa; Wembley; On-site; GBP 18,000 - 19,000; Part time

Job summary

Bupa Wembley is seeking a part-time Receptionist on a bank (zero-hour) contract at Middlesex Manor Care Home, 119 Harrow Road, Wembley. The role involves welcoming visitors, handling enquiries, and offering face-to-face or telephone support.

You will be friendly, approachable and organised, building strong relationships with residents, their families and internal teams while helping with clerical duties and show-arounds.

Qualifications

• Experience as a receptionist with excellent customer service and a friendly manner.
• Approachable and organised with ability to build relationships with residents, families and internal teams.
• Caring attitude and ability to handle varied workload.

Responsibilities

• Acting as the first point of contact for all visitors to the home
• Taking responsibility for managing new enquiries
• Providing advice and support both face to face and over the phone
• Conducting show-arounds within the care home
• Supporting the Home Manager and Administrator with clerical duties such as maintaining paperwork and filing
• Dealing with enquiries in a timely manner and ensuring daily and weekly tasks are completed

Skills

Receptionist experience

Customer service

Approachable

Organised

Caring attitude

Job description

Job Description

Receptionist - Bank

Location: Middlesex Manor Care Home, 119 Harrow Road, Wembley, London HA9 6DQ

Salary: £13.10 - £14.10 per hour depending on experience.

Contract: Bank - zero hour contract

Carehome.co.uk rating: 9.5 / 10

About Bupa

We make health happen. Here at Bupa we support those when they need it the most. Our care homes are dedicated to delivering person-centred care, supporting independence and honouring choice to help our residents live their best lives.

Key responsibilities

• Acting as the first point of contact for all visitors to the home
• Taking responsibility for managing new enquiries
• Providing advice and support both face to face and over the phone
• Conducting show-arounds within the care home
• Supporting the Home Manager and Administrator with clerical duties such as maintaining paperwork and filing
• Dealing with enquiries in a timely manner and ensuring daily and weekly tasks are completed

Key Skills / Qualifications

• You’ve worked as a Receptionist before with experience in providing excellent customer service, you'll have a friendly manner both face to face and over the phone.
• You’re approachable and organised and have the ability to build strong relationships with our residents, their families and internal teams.
• Dedicated and efficient with an ability to handle a varied workload, but importantly, your caring attitude underpins everything you do - to make a real difference to people’s lives.

Benefits

• My Healthcare - Free access to 24/7 support, advice, and treatment for a variety of health-related issues, including remote GP appointments, physiotherapy and mental health support.
• Annual allowance which you can redeem against a menu of Bupa healthcare products, all to the approximate value of £350.
• Wagestream - Have early access to up to 40% of your earned wages within minutes.
• 28 days holiday.
• We offer a sick pay scheme to our frontline teams, as an addition to statutory sick pay, to help provide some reassurance and financial support during longer absences.
• Long service - For every milestone at Bupa we will reward you with ecards, extra holidays and money!
• Free meal on every shift.
• Interest-free annual travel loan to enable the purchase of public transport annual season tickets.
• We offer a range of Bupa pension plans - find out more on our career site.
• Parental leave - We have schemes for adoption, birth parents and co-parents - find out more on our career site.
• Menopause Plan - Specifically designed to empower women to seek advice, choose their treatment and take control of their health.
• Access to discounts at a wide variety of gyms and fitness facilities across the UK.

Why Bupa?

We're a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose - helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring and responsible in everything we do. We encourage all of our people to "Be you at Bupa", we champion diversity, and we understand the importance of our people representing the communities and customers we serve. That's why we especially encourage applications from people with diverse backgrounds and experiences. Bupa is a Level 2 Disability Confident Employer. This means we aim to offer an interview/assessment to every disabled applicant who meets the minimum criteria for the role. We'll make sure you are treated fairly and offer reasonable adjustments as part of our recruitment process to anyone that needs them.

Employment Eligibility

Please note, this role is not at or above RQF Level 3 and is not included under the UK's Points Based Immigration System for sponsorship by an employer.

Job Details

Time Type: Part time

Job Area: Locations: Middlesex Manor

Join Us

Be at the heart of helping people live longer healthier, happier lives and making a better world. We employ more than 80,000 people globally who are making this a reality. If you've got the belief, the drive and the talent to help us in our ambition then we’d like to hear from you. Wherever you work, one thing stands out about Bupa people. Our customers are our passion – they're at the heart of our positively different culture of care. At Bupa you'll be challenged, you'll be encouraged to innovate, and collaborate with colleagues who are committed to delivering exceptional experiences. We trust, respect and consider everyone, knowing your difference will make the difference.