Receptionist - Bank

Bupa; Claygate; On-site; GBP 18,000 - 19,000; Full time

Benefits offered by this job

My Healthcare – 24/7 support

Annual allowance toward Bupa products

Wagestream – early access to earned W

28 days holiday

Sick pay scheme

Long service rewards

Free meal on each shift

Travel loan for annual season tickets

Pension plans

Parental leave

Menopause Plan

Gym discounts

Job summary

Bupa Wingham Court Care Home in Claygate is seeking a welcoming Receptionist to be the first point of contact for residents and visitors. You will handle new enquiries, provide information face to face and by phone, and support the Home Manager with clerical tasks.

The role rewards customer service excellence, requires organisation and a friendly, caring approach. You will conduct show-arounds, maintain paperwork, and help build strong relationships with residents, families and colleagues.

Qualifications

• You’ve worked as a Receptionist before with experience in providing excellent customer service.
• You’re approachable and organised with the ability to build relationships with residents, families and internal teams.
• Your caring attitude underpins everything you do to make a real difference.

Responsibilities

• Acting as the first point of contact for all visitors to the home.
• Taking responsibility for managing new enquiries.
• Providing advice and support face to face and over the phone.
• Conducting show-arounds within the care home.
• Supporting the Home Manager and Administrator with clerical duties such as maintaining paperwork and filing.
• Dealing with enquiries in a timely manner and ensuring daily and weekly tasks are completed.

Skills

Customer service

Organisation

Communication

Job description

Job Description: Receptionist Wingham Court Care Home, Oaken Lane, Claygate, Esher KT10 0RQ

CQC rating: GOOD Carehome.co.uk rating: 9.8/10 Salary : £12.80 - £13.80 per hour (depending on experience) Bank contract

We make health happen Here at Bupa we support those when they need it the most. Our care homes are dedicated to delivering person-centred care, supporting independence and honouring choice to help our residents live their best lives.

• Acting as the first point of contact for all visitors to the home
• Taking responsibility for managing new enquiries
• Providing advice and support both face to face and over the phone
• Conducting show-arounds within the care home
• Supporting the Home Manager and Administrator with clerical duties such as maintaining paper work and filing
• Dealing with enquiries in a timely manner and ensuring daily and weekly tasks are completed

Key Skills / Qualifications needed for this role:

You’ve worked as a Receptionist before with experience in providing excellent customer service, you'll have a friendly manner both face to face and over the phone. You’re approachable and organised and have the ability to build strong relationships with our residents, their families and internal teams. Dedicated and efficient with an ability to handle a varied workload, but importantly, your caring attitude underpins everything you do - to make a real difference to people’s lives.

Benefits

• My Healthcare - Free access to 24/7 support, advice, and treatment for a variety of health-related issues, including remote GP appointments, physiotherapy and mental health support
• Annual allowance which you can redeem against a menu of Bupa healthcare products, all to the approximate value of £350
• Wagestream - Have early access to up to 40% of your earned wages within minutes
• 28 days holiday
• We offer a sick pay scheme to our frontline teams, as an addition to statutory sick pay, to help provide some reassurance and financial support during longer absences.
• Long service - For every milestone at Bupa we will reward you with ecards, extra holidays and money!
• Free meal on every shift
• Interest-free annual travel loan to enable the purchase of public transport annual season tickets
• We offer a range of Bupa pension plans – find out more on our career site
• Parental leave - We have schemes for adoption, birth parents and co parents -find out more on our career site
• Menopause Plan - Specifically designed to empower women to seek advice, choose their treatment and take control of their health
• Access to discounts at a wide variety of gyms and fitness facilities across the UK

Why Bupa?

We’re a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose – helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring and responsible in everything we do. We encourage all of our people to “Be you at Bupa”, we champion diversity, and we understand the importance of our people representing the communities and customers we serve. That’s why we especially encourage applications from people with diverse backgrounds and experiences. Bupa is a Level 2 Disability Confident Employer. This means we aim to offer an interview/assessment to every disabled applicant who meets the minimum criteria for the role. We’ll make sure you are treated fairly and offer reasonable adjustments as part of our recruitment process to anyone that needs them.

** Please note, this role is not at or above RQF Level 3 and is not included under the UK's Points Based Immigration System for sponsorship by an employer.

Time Type: Full time Job Area: Locations: Wingham Court Be at the heart of helping people live longer healthier, happier lives and making a better world. We employ more than 80,000 people globally who are making this a reality. If you've got the belief, the drive and the talent to help us in our ambition then we’d like to hear from you. Wherever you work, one thing stands out about Bupa people. Our customers are our passion – they’re at the heart of our positively different culture of care. At Bupa you’ll be challenged, you’ll be encouraged to innovate, and collaborate with colleagues who are committed to delivering exceptional experiences. We trust, respect and consider everyone, knowing your difference will make the difference.