Receptionist and Clinic Clerk

NHS; London; On-site; GBP 20,000 - 26,000; Full time

Job summary

An exciting opportunity to join the outpatient clinics and daycare reception team at Hammersmith Hospital within the Haematology Department. This role involves patient contact, providing comprehensive administrative support, and ensuring high-quality service delivery in a busy team environment. The ideal candidate will possess GCSEs in Maths and English, alongside skills in time management and experience in a healthcare setting.

Benefits

Career development

Flexible working and wellbeing options

Staff recognition scheme

Optional benefits like Cycle to Work

Qualifications

• Must have GCSE Maths and English.
• Experience in a customer-focused environment preferred.
• Experience working in a healthcare setting is advantageous.

Responsibilities

• Check in/out patients and book appointments on Cerner.
• Provide administrative support to the Haematology outpatient department.
• Answer enquiries from patients and clinical teams.
• Ensure quality data validation and support the phlebotomy team.

Skills

Ability to work under pressure

Exceptional time management

Microsoft Windows skills

Knowledge of Cerner

Education

GCSE Maths

GCSE English Language

Job description

An exciting opportunity has arisen for a proactive, dynamic individual to join our outpatient clinics and day care reception team at Hammersmith Hospital, Haematology Department.

We are seeking an enthusiastic and bright individual who enjoys patient contact and working in a busy, friendly multi-disciplinary team environment to support us in the delivery of a high-quality service. Acting as the first point of contact for patient and visitors attending the Haematology Department.

Providing comprehensive administrative support and customer orientated reception services for the Outpatient, Day care and Ambulatory services within Haematology Department. Scheduling and facilitating patient attendance to the Haematology outpatient clinics and Day care unit. Assist with answering enquires from clinical teams within and outside the service.

Working Hours are on rotation between 08:00am-16:00pm; 08:30am-16:30pm and 09:00am -17:00pm Monday - Friday (include the occasional weekend and bank holiday).

Main duties of the job

• Check in/out patients
• Booking outpatients appointments on Cerner
• Booking Day care appointment on Cerner and Chemo care;
• Confirmation calls to reduce DNA rates
• Providing a patient-facing service to Haematology patients
• Answering enquiries from patients and the clinical team via email and telephone; Administrative support to the Haematology outpatient department including patients and clinical team
• Ensuring all referrals, prescriptions and consent forms are uploaded on CDL
• Support the phlebotomy team
• Validation of data quality errors

About us

At Imperial College Healthcare you can achieve extraordinary things with extraordinary people, working with leading clinicians pushing boundaries in patient care.

Become part of a vibrant team living our values - expert, kind, collaborative and aspirational. You'll get an experience like no other and will fast forward your career.

Benefits include career development, flexible working and wellbeing, staff recognition scheme. Make use of optional benefits including Cycle to Work, car lease schemes, season ticket loan or membership options for onsite leisure facilities.

We are committed to equal opportunities and improving the working lives of our staff and will consider applications to work flexibly, part time or job share. Please talk tous at interview.

Job responsibilities

The full job description provides an overview of the key tasks and responsibilities of the role and the person specification outlines the qualifications, skills, experience and knowledge required.

For both overviewsplease view the Job Description attachment with the job advert.

Person Specification

Education/ Qualifications

• GCSE Maths and GCSE English Language

Skills/Knowledge/ Abilities

• Ability to work under pressure
• Ability to cope with demanding workload
• Exceptional time management
• Microsoft windows skills
• Knowledge of Cerner

Experience

• Experience of working in a customer focus environment
• Experience of working in a healthcare setting

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.