Receptionist and Centre Administrator

Robert Bosch Group; Doncaster; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is seeking a dedicated individual to support the administration of apprentice training programs. This role involves maintaining effective operations within the training center, ensuring a supportive learning environment, and liaising with clients for bookings and accommodations. The ideal candidate will possess strong organizational skills and a customer-oriented attitude, contributing to the success of the Bosch Mobility Aftermarket business in the UK. With opportunities for personal and professional development, this position offers a competitive salary and benefits, making it an exciting opportunity for aspiring professionals.

Benefits

Annual bonus

Health cash plan

Life assurance

Discounts on various services

Pension contributions

Opportunities for personal development

Opportunities for professional development

Qualifications

• Strong proficiency in English, Maths, and ICT is essential.
• Highly computer literate with a good working knowledge of MS applications.

Responsibilities

• Maintain effective administration for the apprentice training programmes.
• Support planning and organising ad hoc events and team meetings.

Skills

English proficiency

Mathematics proficiency

ICT skills

Organizational skills

Customer service orientation

Education

High school diploma or equivalent

Tools

MS Office applications

ScheduleIT

Learning Management Systems (LMS)

Job description

Mobility is changing all over the world. Passenger cars and light commercial vehicles will continue to play a central role in the mobility of the future. Bosch is driving progress in this segment with innovative ideas and advanced technology for greater safety, efficiency, sustainability, and driving pleasure.

We welcome applications from a range of candidates to encourage a culture of diversity and inclusion. If you would like to know more about this position, please contact us for an informal discussion.

Job Description

• Maintain effective administration for the day-to-day operation of the apprentice training programmes and training centre.
• Support training centre reception duties and delegate satisfaction by offering guidance.
• Encourage a supportive learning environment within the training centre, promoting positive behaviours from all delegates and staff.
• Liaise with Service and clients regarding bookings of learner webinars, learner and staff hotel accommodations/requirements.
• Support planning and organising ad hoc events and team meetings.
• Assist with planning and organising the training centre using ScheduleIT.
• Input data/administration details related to learner starts, reviews, health & safety reports, functional skills, learner support funding, achievers, early leavers, and certification into the LMS.
• Support data or systems activities necessary for maintaining Government-funded contracts.
• Provide learner support when required, ensuring actions support learner safeguarding.
• Assist with client/programme requests and advise on Levy and Non-Levy Contracts.
• Ensure compliance by following processes and maintaining accuracy in all work and data entry.
• Produce reports as needed.
• Assist with day-to-day requests from the operational team and other Bosch Leaders.

Qualifications

• A good level of education with strong proficiency in English, Maths, and ICT.
• Highly computer literate with a good working knowledge of MS applications and data systems.
• Ability to prioritise workload and meet deadlines.
• Strong organisational skills.
• Use balanced judgement and informed decision-making in duties.
• Maintain a customer-oriented, service provider attitude and act as a positive ambassador for the company.
• Take ownership of customer queries and work collaboratively within the Bosch Mobility Aftermarket (MA) business.
• Understand the goals and targets of the business and how individual contributions support Bosch MA's success in the UK.
• Contribute ideas and suggestions to improve business processes.

Additional Information

We offer a competitive salary and pension contributions, along with benefits including an annual bonus, health cash plan, life assurance, and other discounts. Opportunities for personal and professional development are also provided.