Receptionist and Booking Administrator

North West Anglia NHS Foundation Trust; Peterborough; On-site; GBP 23,000 - 26,000; Full time

Job summary

North West Anglia NHS Foundation Trust invites applications for an administrative role within the Cardiac Diagnostic team. You will allocate appointments and maintain accurate patient records, delivering friendly, efficient service across sites including Peterborough CDC.

You’ll support the CID reception, monitor waiting lists and provide cover for the Lead Administrator, following national guidance for booking and RTT timelines.

Qualifications

• Must have experience allocating appointments and maintaining accurate patient records.
• Preferably experience in a diagnostic team or NVQ Level II (or equivalent).
• Support the Cardiac Investigations Department with administration and front-of-house tasks.

Responsibilities

• Book and schedule cardiology diagnostic tests and procedures.
• Monitor and maintain diagnostic waiting lists.
• Provide administrative support for the Cardiac Investigations Department (CID).
• Support the CID reception to ensure smooth patient flow.
• Provide cover for the Lead Administrator as required.

Skills

Administrative experience

Customer service

Education

NVQ Level II or equivalent

Job description

The physiological investigations teams (Cardiac) deliver services across 2 acute departments and Doddington community hospital, which support rural areas, with a plan to deliver services from the purpose-built Peterborough Community Diagnostic Centre (CDC), opening in the Autumn of 2026. Our team comprises of accredited staff and highly specialised physiologists, as part of the administrative team supporting the team you will be responsible for the day to day allocation of appointments and maintenance of accurate patient records. They will provide a friendly, reliable, easily accessible enquiry system for patients adhering to national guidance for booking and choice. The post holder will maybe required to work across all sites within North West Anglia NHS Foundation Trust. The post holder will preferably have experience of working within a diagnostic team or hold relevant qualifications to NVQ level II or above, or equivalent.

• Please Note the advert may close sooner than the date advertised due to levels of interest, closing of the advert will happen with no notice
• To book appointments for Cardiology Diagnostic tests and Procedures undertaken within the department, adhering to both 6 week diagnostic and 18 week RTT guidelines
• To monitor and maintain diagnostic waiting lists.
• To provide administrative support for the Cardiac Investigations Department
• To support the smooth running of the main reception area in Cardiac Investigations Department (CID)
• To provide cover for the Lead Administrator as required
• To support the smooth running of the main reception area in Cardiac Investigations Department (CID)

We are committed to supporting colleagues through organisational change. Priority will be given to staff at risk within North West Anglia NHS Foundation Trust and Cambridgeshire & Peterborough Integrated Care Board.