Receptionist and Administrator

Kenilworth Multi Academy Trust; Kenilworth; Sur place; GBP 9 000 - 12 000; Temps partiel

Résumé du poste

Kenilworth School and Sixth Form is seeking a part-time Receptionist and Administrator to cover Thursday and Friday. You will manage a busy reception, handle queries from students, parents and staff, and coordinate DBS/safeguarding processes. IT literacy with Word/Excel is essential, and accuracy under pressure is required.

The role focuses on delivering an efficient front desk service, multi-tasking across post, email, and administration while maintaining high customer care standards.

Qualifications

• Pro-active approach with good planning and organisation.
• Excellent written and verbal communication across audiences.
• Ability to multi-task and remain calm with interruptions.
• Experience in reception or customer care is advantageous, training provided.

Responsabilités

• Manage a busy switchboard and route calls appropriately.
• Operate external main gates and welcome visitors, parents and students.
• Coordinate contractors for DBS and safeguarding compliance.
• Process external and internal post and parcel deliveries.
• Manage school email daily and use Word, Excel and databases.
• Assist students, parents and carers with enquiries at reception.

Connaissances

Customer service

Communication

Written skills

Attention to detail

Proactive planning

Formation

Experience in reception/customer care

Outils

Word

Excel

Databases

Description du poste

Typical duties will include:

• managing a busy switchboard, channelling calls as appropriate
• operation of the external main gates
• welcoming visitors, parents and students dealing with a range of queries
• managing contractors for DBS and safeguarding compliance
• processing external and internal post and parcel deliveries
• daily management of the school's email system
• various administrative duties using email, Word, Excel and an internal database
• dealing with students' queries throughout the day, as required at the designated student enquiry point in reception
• undertaking administrative duties

The role requires the post-holder to be pro-active to plan ahead; have an attention to detail; have good communication and written skills across a range of audiences with the ability to work with interruptions throughout the day.

Working Hours

The working hours with an unpaid 30-minute lunchbreak are:

• Thursday and Friday: 8.15am to 4.15pm

We are looking to recruit a suitably experienced Receptionist and Administrator for a job share role to work Thursday and Friday to provide an efficient reception and administrative service for Kenilworth School and Sixth Form.

As a first point of contact for the school, the successful candidate must have excellent customer care skills and be organised to multi-task on a busy reception.

The reception is busy and the workload is varied, so the ideal candidate will be organised to manage and prioritise their own workload, meeting deadlines with the ability to work calmly with interruptions to assist students'/parents'/carers' throughout the day.

Previous experience of customer care and/or reception duties in another setting would be advantageous, but training can be given to a suitable candidate.

You will be IT literate with the ability to use Microsoft packages, to include Word, Excel and data bases. The ability to manage your own workload and meet deadlines is required.

The Kenilworth Multi Academy Trust is committed to safeguarding and promoting the welfare of children and young people and expects all staff, volunteers and parents to share that commitment. Successful candidates will be required to undertake an enhanced DBS check with Children's Barred List check and obtain membership of the DBS update Service.