Programme Support Officer - Screening Department

NHS National Services Scotland; Glasgow; On-site; GBP 22,000 - 28,000; Full time

Benefits offered by this job

27 days annual leave

NHS Pension Scheme

Cycle to Work Scheme

Learning and development opportunities

Salary Sacrifice Car Benefit Scheme

Employee Assistance Programme

Job summary

NHS Greater Glasgow and Clyde Screening Department is seeking a Programme Support Officer to provide high-quality administrative and data management support across national screening and immunisation programmes. The role involves liaising with healthcare professionals, patients, schools and partner organisations to ensure accurate records and coordinated patient pathways.

The post offers opportunities to develop expertise within a unique service that supports patient care across Greater Glasgow

Qualifications

• Excellent keyboard and data entry skills with a high level of accuracy and attention to detail.
• Proven experience using Microsoft Office applications, including Outlook, Word and Excel.
• Strong organisational skills with the ability to prioritise workload and meet competing deadlines.
• Excellent communication and interpersonal skills, with the ability to handle sensitive and confidential information appropriately.
• Ability to work independently and as part of a team within a fast-paced administrative environment.
• Experience of working with complex information systems and maintaining accurate records would be advantageous.
• Commitment to learning specialist systems and processes through comprehensive on-the-job training and development.

Responsibilities

• Maintain and update accurate patient demographic and clinical records across a variety of screening and immunisation systems
• Process, record and quality check sensitive clinical information, ensuring compliance with national guidance and local procedures
• Coordinate appointments, recalls, referrals and follow-up activity for a range of screening and immunisation programmes
• Provide administrative support to schools and healthcare teams, including supporting school immunisation programmes
• Respond professionally to enquiries from patients, parents, carers and healthcare professionals by telephone, email and correspondence
• Liaise with a wide range of internal and external stakeholders to ensure patient pathways are coordinated effectively
• Support service quality assurance processes and contribute to the accurate delivery of screening and immunisation programmes

Skills

Data entry

MS Office

Excel

Communication

Organisational skills

Attention to detail

Confidentiality

Teamwork

Independent working

Tools

Outlook

Word

Excel

Records systems

Job description

NHS Greater Glasgow and Clyde (NHSGGC) is one of the largest healthcare systems in the United Kingdom, employing approximately 40,000 staff across a wide range of clinical and non-clinical professions and roles. We deliver acute hospital, primary, community and mental health services to a population of over 1.15 million people, and to a wider population of 2.2 million when regional and national services are included.

The role:

As a Programme Support Officer within NHS Greater Glasgow & Clyde Screening Department, you will play a vital role in supporting a range of nationally important screening and immunisation programmes that improve the health and wellbeing of our communities. Working as part of a specialist team, you will provide high-quality administrative and data management support while liaising with healthcare professionals, patients, schools and partner organisations. This is an opportunity to develop expertise within a unique service that directly supports patient care across Greater Glasgow & Clyde and Argyll & Bute. Joining NHSGGC means becoming part of Scotland's largest health board, where you will be supported to develop your skills, contribute to meaningful work and make a real difference every day.

This role does not meet the eligibility criteria for a Skilled Worker visa or a Health and Care Worker visa. NHS Greater Glasgow and Clyde (NHSGGC) is unable to provide candidates or employees with a Certificate of Sponsorship (COS).

Duration, Location, and Working Pattern:

• Templeton Business Centre
• The role will require travelling to Schools during the full academic term to support the immunisation teams across all of NHS Greater Glasgow & Clyde
• Monday to Friday, term time (August to March)
• Permanent, full-time and part-time hours available
• Please note the salary is Pro Rata for part-time hours

Key responsibilities:

• Maintain and update accurate patient demographic and clinical records across a variety of screening and immunisation systems
• Process, record and quality check sensitive clinical information, ensuring compliance with national guidance and local procedures
• Coordinate appointments, recalls, referrals and follow-up activity for a range of screening and immunisation programmes
• Provide administrative support to schools and healthcare teams, including supporting school immunisation programmes
• Respond professionally to enquiries from patients, parents, carers and healthcare professionals by telephone, email and correspondence
• Liaise with a wide range of internal and external stakeholders to ensure patient pathways are coordinated effectively
• Support service quality assurance processes and contribute to the accurate delivery of screening and immunisation programmes

Knowledge, training, qualifications and/or experience required to do the job:

• Excellent keyboard and data entry skills with a high level of accuracy and attention to detail
• Proven experience using Microsoft Office applications, including Outlook, Word and Excel
• Strong organisational skills with the ability to prioritise workload and meet competing deadlines
• Excellent communication and interpersonal skills, with the ability to handle sensitive and confidential information appropriately
• Ability to work independently and as part of a team within a fast-paced administrative environment
• Experience of working with complex information systems and maintaining accurate records would be advantageous
• Commitment to learning specialist systems and processes through comprehensive on-the-job training and development

What we offer:

We offer a wide range of supportive policies designed to enhance your employee journey, including a comprehensive Employee Assistance Programme, Cycle to Work Scheme, bursary scheme and extensive learning and development opportunities.

As an NHS Scotland employee, you will be entitled to:

• A minimum of 27 days annual leave, increasing with length of service, plus public holidays
• Membership of the NHS Pension Scheme, including life insurance benefits
• Salary Sacrifice Car Benefit Scheme
• Development opportunities including study bursaries, e-learning and classroom-based courses
• Enhanced pay for working public holidays
• NHS discounts on a wide range of goods and services
• Confidential employee support and assistance, including counselling and psychological therapies

Interested?

If you would like to find out more, we would love to hear from you.

For an informal discussion, please contact:
Assistant Programme Support Team Lead, Frances Stewart, [e-mail], 0141 277 7601

Senior Programme Support Team Lead, Carol Ann Griffiths/Lesley Mair, [e-mail] [e-mail], 0141 277 7642/0141 277 7574

Details on how to contact the Recruitment Service and the Recruitment Process: Information for candidates

This vacancy may close early due to a high volume of applications. We recommend applying as soon as possible to avoid disappointment.

This post may require a satisfactory PVG Scheme record check.

AI tools like ChatGPT or Copilot can be great for planning and preparing your application, but your answers must be your own.

• Show us the real you: Your application should reflect your skills, experience, and motivations authentically.
• Use AI wisely: It’s fine to use AI for ideas or to check spelling and grammar, but don’t let it write your answers.
• Why this matters: Applications that rely on AI-generated content may be withdrawn. By applying, you confirm your responses are based on your own knowledge and achievements.

Tip: Think of AI as a helper, not a substitute. We want to understand you, not an AI tool.

NHS Greater Glasgow and Clyde (NHSGGC) recognises the importance of work-life balance and is committed to offering a range of flexible working options where service needs allow. For roles where less than full-time hours can be accommodated, and where the tenure is listed as various, we encourage applications from individuals seeking flexible working arrangements. Flexible working will be included as a topic for discussion during the recruitment process.

NHS Greater Glasgow and Clyde encourages applications from all sections of the community. We are committed to promoting equality, diversity and inclusion and are proud of the diverse workforce we employ.

By signing the Armed Forces Covenant, NHSGGC has pledged its commitment to being a Forces Friendly Employer. We welcome applications from across the Armed Forces Community and recognise military skills, experience and qualifications throughout the recruitment and selection process.

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