Receptionist/Administrator (Highworth Surgery)

Westrop Medical Practice; Swindon; On-site; GBP 20,000 - 25,000; Part time

Job summary

A well-established GP practice in Swindon is seeking an enthusiastic individual for a reception role. Responsibilities include handling patient contacts, scheduling appointments, and supporting administrative tasks. Ideal candidates have experience in primary care and excellent communication skills. The role offers opportunities for further training and development in patient care. Join a friendly and professional team committed to high-quality healthcare delivery.

Benefits

NHS pension scheme

Supportive environment

Qualifications

• Previous experience in a primary care setting with a focus on patient relationships.
• Caring, friendly, and diplomatic disposition is a must.

Responsibilities

• Daily face-to-face and telephone contact with patients.
• Arrange appointments and follow up on patient-related tasks.
• Handle a high volume of phone calls and back office admin.

Skills

Excellent communication skills

Computer literacy

Experience in primary care

Job description

Overview

Westrop Medical Practice are seeking an enthusiastic and energetic individual to fulfil a role within our expanding busy reception team at Highworth Surgery. This position is for 20-35 hours per week.

Responsibilities

• This role involves daily face to face and telephone contact with patients, arranging of appointments and follow up of patient related tasks.
• Duties will include all aspects of reception work in a busy GP surgery. Face to face at the front desk, dealing with a high volume of phone calls and back office admin.
• A caring, friendly and diplomatic disposition is a must.
• The practice aims to develop the role by offering further training to the right candidate to fulfil a role in supporting and navigating patients to the most appropriate care for their needs.

Qualifications and Skills

• We are looking for applicants who have previous experience in a primary care setting with an interest in maintaining excellent patient relationships.
• Candidates must have excellent communication skills and computer literacy skills are essential.

About Us

We are a well established, forward thinking and innovative GP practice based in Swindon, Wiltshire. Our goal is to offer the highest standard of patient-centred healthcare. Our Practice is made up of six separate Surgeries with 49,000 patients, located in Highworth, North Swindon, Old Town, Tadpole Garden Village and Blunsdon. We aim to offer convenient appointments in pleasant surroundings with polite and friendly staff. We want all patients to benefit from appointment times and services that suit their lifestyle.

Teamwork is at the heart of our culture. We work hard but effectively with a passion for improving health outcomes for all our patients. Our welcoming, friendly and supportive team are committed to delivering high quality patient care. We are very open to hearing new ideas and trying different ways of working.

We offer NHS pension scheme as well as providing a supportive environment and in return the post holder will be vital to our practice success.

Westrop Medical Practice are members of the Brunel Health Group. As a group we are the largest primary care research group across the South West of England.