Receptionist / Administrator

Parkview Surgery; Uxbridge; On-site; GBP 6,800 - 9,600; Part time

Benefits offered by this job

NHS Pension Scheme

Job summary

Parkview Surgery in Uxbridge is seeking a friendly Receptionist/Administrator for 16.5 hours per week. The role combines welcoming patients with handling telephone enquiries, appointment bookings and simple prescription processing, plus daily admin tasks.

You will maintain patient records with care using EMIS Web and Docman, ensure confidentiality, and support the smooth running of the practice. You should be an enthusiastic, approachable communicator who stays calm, listens carefully and

Qualifications

• Excellent interpersonal skills and calm, helpful manner.
• Strong organisational abilities and attention to detail.
• Confidentiality and data protection awareness.
• Good listening and clear communication with patients.
• Ability to adapt to changing priorities and tasks.

Responsibilities

• Manage patient reception with kindness and professionalism.
• Handle telephone enquiries, book appointments and process prescriptions.
• Update patient records and handle clinical documents.
• Work across reception and admin tasks to support the practice.
• Maintain confidentiality and follow practice policies.

Skills

Patient communication

Organised

Empathy

Teamwork

Adaptability

Tools

EMIS Web

Docman

Job description

Receptionist / Administrator Location: Parkview Surgery, 60 West Drayton Road, Uxbridge, UB8 3LA Hours: 16.5 hours per week Reports to: Reception Manager

Interviews: Tuesday 10 November.

Were looking for an enthusiastic, hardworking and approachable person with a positive attitude and a passion for helping others to join our busy practice. This varied role combines patient-facing reception duties with administrative work, helping patients access care and keeping the practice running smoothly. You'll be a confident communicator who listens carefully, puts patients first and handles difficult conversations with empathy and professionalism. Organised and adaptable, you'll respond to changing priorities and take pride in completing tasks accurately and efficiently. A willingness to learn our systems, follow procedures and act on feedback is essential. You'll join a welcoming team that values collaboration, open communication and initiative, with opportunities to develop your skills and make a difference to patients every day.

Eligible employees can join the NHS Pension Scheme , with employee and employer contributions made in accordance with scheme rules.

This varied role combines welcoming patients, handling telephone enquiries, booking appointments and processing prescription requests with daily administrative duties, including updating patient records, processing clinical documents and actioning emails. You will help patients access appropriate care and support the smooth running of the practice, working flexibly across reception and administration while maintaining accuracy, confidentiality and a professional, helpful approach.

Main responsibilities

Patient reception and communication

Welcome patients and respond to enquiries in person and by telephone with kindness, patience and professionalism. Listen carefully, explain practice processes clearly and direct patients to the appropriate person or service. Remain calm during difficult conversations, help resolve concerns and seek support when needed. Take accurate messages and pass information promptly to the relevant team member. Communicate effectively with patients, carers, colleagues and external services.

Appointments and prescriptions

Book and manage appointments in line with practice procedures. Receive and pass on home visit requests appropriately. Process repeat prescription requests in accordance with practice guidelines.

Administration and patient records

Register new patients and update changes to personal details accurately. Maintain patient records using EMIS Web. Process clinical documents through Docman and EMIS in line with training and written protocols. File correspondence and support recalls for medical reviews. Monitor and action incoming emails, referring queries appropriately. Complete general administrative tasks, including photocopying and emailing. Organise and prioritise allocated work, completing tasks accurately and within required timescales.

Teamwork and practice support

Work flexibly across reception and administration, adapting to changing priorities. Support colleagues and provide agreed cover for staff absence and annual leave. Follow opening, closing and building security procedures. Keep work areas tidy, safe and organised. Undertake other reasonable duties appropriate to the role.

Professional responsibilities

Maintain patient, staff and practice confidentiality at all times. Follow practice policies, written protocols and information governance requirements. Uphold equality, dignity and respect in all interactions. Follow health and safety, infection prevention and safeguarding procedures, reporting concerns promptly. Complete required training and participate in appraisals. Take responsibility for learning practice processes, acting on feedback and maintaining agreed standards. Contribute suggestions and participate in service improvements, practice meetings or audits when required.