Receptionist/Administrator

Operose Health; Stapleford; On-site; GBP 21,000 - 27,000; Full time

Benefits offered by this job

Car benefit scheme

Cycle to work scheme

Travel season ticket loans

Discount cards

Employee wellbeing app

Job summary

Operose Health Ltd is seeking a dedicated receptionist to support patient services within a primary care setting. You will handle inquiries, manage appointments, and signpost patients to available services while ensuring confidentiality and accurate record-keeping.

The role requires strong communication skills, basic IT proficiency (Word/Excel/email), and the ability to follow established processes to protect data security. NHS experience is welcome but not essential.

Qualifications

• Reception or customer care experience is essential.
• Excellent written and spoken communication skills.
• Must have basic PC skills including Word, Excel and email.
• Ability to work within procedures and maintain data security.

Responsibilities

• Responding to patient queries and liaising with the wider primary care team, managing appointment requests and signposting patients to services.
• Emailing, scanning and coding clinical correspondence.
• Processing prescriptions requests.
• Using information systems to support efficient workflow processes.

Skills

Reception experience

Excellent communicator

Data security awareness

Tools

Word

Excel

Email

Job description

As a valued member of the Operose Health team, your key duties will include:

• Responding to patient queries and liaising with the wider primary care team as well as managing appointment requests, signposting patients to our range of services and maintaining patient records and confidentiality.
• Emailing, scanning and coding clinical correspondence.
• Processing prescriptions requests.
• Utilising other information systems to support efficient workflow processes. We listen and through compassion, understanding and a willingness to keep an open mind, we support and empower people to have a healthier future.
• Ambitious Through determination and our passion for transforming the patient experience, we continue to redefine and revolutionise the future of primary care. Resourceful Creative, agile, with a devotion for lifelong learning, we go above and beyond to improve the quality of our services.
• Reception or customer care experience is essential as well as an excellent communicator both spoken and written.
• Must have basic PC skills such as Word, Excel and email.
• Able to work within processes, procedures and maintain confidently and data security.
• Previous experience of working in the NHS is welcome but not essential. Access to our bespoke learning management system and annual formative clinical assessments to support competency development.
• The benefits of working with an at scale provider of primary care means that we lots of opportunities for our colleagues to specialise and develop.
• Car benefit scheme - specialising in electric vehicles.
• Cycle to work scheme.
• Travel season ticket loans
• Discount cards.
• Employee wellbeing services including free yoga videos and employee wellbeing app.