Receptionist/Administrator

Allscreens Nationwide Ltd; Torquay; On-site; GBP 22,000 - 27,000; Part time

Benefits offered by this job

27 days annual leave pro rata

Car benefit scheme (electric vehicles)

Cycle to work scheme

Travel season ticket loans

Discount cards

Employee wellbeing services

Job summary

Operose Health in Southover Medical Practice is seeking a Receptionist/Administrator to support front-desk duties, manage appointments, signpost patients and maintain confidentiality. The role is part-time, 30 hours per week, with a salary up to £24,960 pro rata, depending on experience.

You will have NHS exposure preferred but not essential, strong communication and basic IT skills (Word, Excel, email). On-site role with benefits that include generous annual leave and access to staff wellbeing

Qualifications

• Reception or customer care experience is essential.
• Excellent spoken and written communication.
• Basic PC skills including Word, Excel and email.
• Ability to follow processes and maintain data confidentiality.
• NHS experience welcome but not essential.

Responsibilities

• Responding to patient queries and liaising with the wider primary care team as well as managing appointment requests, signposting patients to our range of services and maintaining patient records and confidentiality.
• Emailing, scanning and coding clinical correspondence.
• Processing prescriptions requests.
• Utilising other information systems to support efficient workflow processes.

Skills

Receptionist experience

Customer care

Word

Excel

Email

Data security

Tools

Word

Excel

Email

Job description

Job title: Receptionist/Administrator Location: Southover Medical Practice Salary: Up to £24,960.00 depending on experience (Pro rata) Hours: 30 hours a week

Help us to deliver great primary care by improving access, outcomes and patient experience. At Operose Health, we delivery local primary care, at scale. It is our purpose to improve access, outcomes and patient experience. Our colleagues live our values and our empowered to be the best they can be for our patients, and each other because we CARE.

Caring We listen and through compassion, understanding and a willingness to keep an open mind, we support and empower people to have a healthier future. Ambitious Through determination and our passion for transforming the patient experience, we continue to redefine and revolutionise the future of primary care. Resourceful Creative, agile, with a devotion for lifelong learning, we go above and beyond to improve the quality of our services. Excellence We strive to do the best we can do and be the best we can be for our patients, employees and NHS partners.

Main Responsibilities

• Responding to patient queries and liaising with the wider primary care team as well as managing appointment requests, signposting patients to our range of services and maintaining patient records and confidentiality.
• Emailing, scanning and coding clinical correspondence.
• Processing prescriptions requests.
• Utilising other information systems to support efficient workflow processes.

Ideal Candidate

• Reception or customer care experience is essential as well as an excellent communicator both spoken and written.
• Must have basic PC skills such as Word, Excel and email.
• Able to work within processes, procedures and maintain confidently and data security.
• Previous experience of working in the NHS is welcome but not essential.

Package Description

• 27 days annual leave plus bank holidays pro rata.
• Access to our bespoke learning management system and annual formative clinical assessments to support competency development.
• The benefits of working with an at scale provider of primary care means that we lots of opportunities for our colleagues to specialise and develop.
• Car benefit scheme specialising in electric vehicles.
• Cycle to work scheme.
• Travel season ticket loans
• Discount cards.
• Employee wellbeing services including free yoga videos and employee wellbeing app.