Receptionist/Administrator

Allscreens Nationwide Ltd; Ilford; On-site; GBP 23,000 - 28,000; Full time

Benefits offered by this job

Car benefit scheme commonly for EVs

Cycle to work scheme

Travel season ticket loans

Discount cards

Wellbeing resources including yoga

Job summary

Operose Health in Ilford is seeking a Receptionist to join our primary care team. You will greet patients, manage appointments, and signpost to our range of services while maintaining patient records and confidentiality.

You should have reception or customer care experience, good communication, and basic PC skills (Word, Excel, email). NHS experience is welcome but not required. This is a 28-hour per week role with salary £25,838 per year.

Qualifications

• Reception or customer care experience is essential.
• Excellent spoken and written communication is required.
• Basic PC skills: Word, Excel and email.

Responsibilities

• Responding to patient queries and liaising with the primary care team.
• Managing appointment requests and signposting patients to services.
• Maintaining patient records and confidentiality; emailing, scanning and coding clinical correspondence.

Skills

Reception experience

Customer care

Word

Excel

Email

Microsoft Office

Tools

Microsoft Office

Job description

Job title:Receptionist Location: The Loxford Practice Salary:£25,838.00 Hours: 28 hours per week Help us to deliver great primary care by improving access, outcomes and patient experience. At Operose Health, we delivery local primary care, at scale. It is our purpose to improve access, outcomes and patient experience. Our colleagues live our values and our empowered to be the best they can be for our patients, and each other because we CARE. Caring We listen and through compassion, understanding and a willingness to keep an open mind, we support and empower people to have a healthier future. Ambitious Through determination and our passion for transforming the patient experience, we continue to redefine and revolutionise the future of primary care. Resourceful Creative, agile, with a devotion for lifelong learning, we go above and beyond to improve the quality of our services. Excellence We strive to do the best we can do and be the best we can be for our patients, employees and NHS partners.

Main Responsibilities:

As a valued member of the Operose Health team, your key duties will include: Responding to patient queries and liaising with the wider primary care team as well as managing appointment requests, signposting patients to our range of services and maintaining patient records and confidentiality. Emailing, scanning and coding clinical correspondence. Processing prescriptions requests. Utilising other information systems to support efficient workflow processes.

Ideal Candidate:

What we look for in new colleagues: Reception or customer care experience is essential as well as an excellent communicator both spoken and written. Must have basic PC skills such as Word, Excel and email. Able to work within processes, procedures and maintain confidently and data security. Previous experience of working in the NHS is welcome but not essential.

Package Description:

How well support you: 27 days annual leave plus bank holidays pro rata.

Access to our bespoke learning management system and annual formative clinical assessments to support competency development.

The benefits of working with an at scale provider of primary care means that we lots of opportunities for our colleagues to specialise and develop.

• Car benefit scheme specialising in electric vehicles.
• Cycle to work scheme.
• Travel season ticket loans Discount cards.
• Employee wellbeing services including free yoga videos and employee wellbeing app.