Central Team Administrator

Allscreens Nationwide Ltd; Greater London; On-site; GBP 23,000 - 28,000; Full time

Benefits offered by this job

27 days annual leave

Learning management system access

Cycle to work scheme

Travel season ticket loans

Discount cards

Wellbeing services

Job summary

Operose Health is seeking a Central Team Administrator to join our on-site team at Carpenters Practice, Newham. This role supports primary care delivery by handling patient queries, appointment requests, and confidential records, while coordinating with clinicians and the wider care team.

The ideal candidate will have reception or customer care experience, strong communication skills, and basic PC skills (Word/Excel/Email). NHS experience is welcome but not required.

Qualifications

• Reception or customer care experience essential.
• Excellent spoken and written communication.
• Basic PC skills including Word, Excel and email.

Responsibilities

• Respond to patient queries and liaise with the wider primary care team, managing appointment requests and signposting patients to our range of services while maintaining patient records and confidentiality.
• Emailing, scanning and coding clinical correspondence.
• Processing prescription requests.
• Utilising other information systems to support efficient workflow processes.

Skills

Reception experience

Customer care

Excellent communication

Basic PC skills (Word, Excel, Email)

Tools

Word

Excel

Email

Job description

Job title: Central Team Administrator Location: Carpenters Practice, Newham Salary: £25,838.00 per annum Hours: 37.5 hours a week

Help us to deliver great primary care by improving access, outcomes and patient experience. At Operose Health, we delivery local primary care, at scale. It is our purpose to improve access, outcomes and patient experience. Our colleagues live our values and our empowered to be the best they can be for our patients, and each other because we CARE.

Caring

We listen and through compassion, understanding and a willingness to keep an open mind, we support and empower people to have a healthier future.

Ambitious

Through determination and our passion for transforming the patient experience, we continue to redefine and revolutionise the future of primary care.

Resourceful

Creative, agile, with a devotion for lifelong learning, we go above and beyond to improve the quality of our services.

Excellence

We strive to do the best we can do and be the best we can be for our patients, employees and NHS partners.

Main Responsibilities

• Responding to patient queries and liaising with the wider primary care team as well as managing appointment requests, signposting patients to our range of services and maintaining patient records and confidentiality.
• Emailing, scanning and coding clinical correspondence.
• Processing prescriptions requests.
• Utilising other information systems to support efficient workflow processes.

Ideal Candidate

• Reception or customer care experience is essential as well as an excellent communicator both spoken and written.
• Must have basic PC skills such as Word, Excel and email.
• Able to work within processes, procedures and maintain confidently and data security.
• Previous experience of working in the NHS is welcome but not essential.

Package Description

How well support you:

• 27 days annual leave plus bank holidays pro rata.
• Access to our bespoke learning management system and annual formative clinical assessments to support competency development.
• The benefits of working with an at scale provider of primary care means that we lots of opportunities for our colleagues to specialise and develop.
• Car benefit scheme specialising in electric vehicles.
• Cycle to work scheme.
• Travel season ticket loans
• Discount cards.
• Employee wellbeing services including free yoga videos and employee wellbeing app.