Receptionist

Operose Health; Nottingham, St Albans; On-site; GBP 19,000 - 23,000; Full time

Benefits offered by this job

27 days annual leave + bank holidays

Cycle to work scheme

Travel season ticket loans

Discount cards

Employee wellbeing resources

Job summary

Operose Health in Nottingham is recruiting a Receptionist to deliver friendly, patient-focused front-desk support within our primary care services.

You will handle appointment requests, signpost patients to available services and maintain confidential records while working with a supportive team. Prior NHS exposure and good communication are valued.

The role offers an opportunity to contribute to high-quality patient experiences in a dynamic primary care setting.

Qualifications

• Reception or customer care experience is essential.
• Excellent communication skills in person, on the phone and in writing.
• Basic PC skills including Word, Excel and email.

Responsibilities

• Responding to patient queries and liaising with the wider primary care team and managing appointment requests.
• Signposting patients to our range of services and maintaining patient records and confidentiality.
• Processing prescriptions requests and utilising information systems to support workflow.

Skills

Reception or customer care experience

Excellent communicator

Basic PC skills

Tools

SystmOne

Job description

Receptionist Operose Health, Nottingham, United Kingdom

Job title: Receptionist

Location: The Practice St Albans and Nirmala

Hours: 37.5 hours a week (multiple positions)

Help us to deliver great primary care by improving access, outcomes and patient experience.

At Operose Health, we delivery local primary care, at scale. It is our purpose to improve access, outcomes and patient experience. Our colleagues live our values and our empowered to be the best they can be for our patients, and each other – because we CARE.

Caring

We listen and through compassion, understanding and a willingness to keep an open mind, we support and empower people to have a healthier future.

Ambitious

Through determination and our passion for transforming the patient experience, we continue to redefine and revolutionise the future of primary care.

Resourceful

Creative, agile, with a devotion for lifelong learning, we go above and beyond to improve the quality of our services.

We strive to do the best we can do and be the best we can be for our patients, employees and NHS partners.

Main Responsibilities

As a valued member of the Operose Health team, your key duties will include:

• Responding to patient queries and liaising with the wider primary care team as well as managing appointment requests, signposting patients to our range of services and maintaining patient records and confidentiality.
• Emailing, scanning and coding clinical correspondence.
• Processing prescriptions requests.
• Utilising other information systems to support efficient workflow processes.

Ideal Candidate

What we look for in new colleagues:

• Reception or customer care experience is essential as well as an excellent communicator both spoken and written.
• Experience with SystmOne
• Must have basic PC skills such as Word, Excel and email.
• Able to work within processes, procedures and maintain confidently and data security.
• Previous experience of working in the NHS is welcome but not essential.

Package Description

How we’ll support you:

• 27 days annual leave plus bank holidays pro rata.
• Access to our bespoke learning management system and annual formative clinical assessments to support competency development.
• The benefits of working with an at scale provider of primary care means that we lots of opportunities for our colleagues to specialise and develop.
• Cycle to work scheme.
• Travel season ticket loans
• Discount cards.
• Employee wellbeing services including free yoga videos and employee wellbeing app.