Receptionist/Administrator

NHS; Swindon; On-site; GBP 22,000 - 26,000; Full time

Job summary

An established GP Surgery in West Swindon seeks a Receptionist/Administrator for a 38-hour week role. Responsibilities include managing patient interactions, processing registrations, and supporting the clinical team. Ideal candidates will have experience in a healthcare setting and strong communication skills.

Qualifications

• Experience in a primary care or office environment.
• Experience with the clinical system TPP SystmOne is desirable.

Responsibilities

• Meeting and greeting patients at the front desk.
• Managing appointments and patient enquiries.
• Processing new patient registrations and follow-up bookings.

Skills

Communication Skills

Organization

Time Management

Job description

We are an established GP Surgery in West Swindon. The position would especially suit an applicant withprevious experience in a primary care settingwith an interest in maintaining excellent patient relationships. Candidate must have excellent communication skills, and have the ability to work in a pressured environment of a busy practice.

The role is for 38 hours per week, working over 5 days (Monday - Friday) - weekends and bank holidays off.

The shift pattern will alternate every three weeks between an early week and a later start week, for example:

Week 1:

Monday - Friday 8:00 - 4:00

Week 2:

Monday - Friday 8:00 - 4:00

Week 3:

Monday - Friday: 10:00 - 6:00

The occasional 7AM start/6:30PM finish will be required.

Main duties of the job

Duties will include, but are not limited:

• Working on the front desk reception, meeting and greeting patients, arriving them for their appointments, booking following ups etc
• Processing new patient registrations
• Making outgoing calls, booking follow up appointments
• Monitoring the practice email account
• Scanning documents into the patients record

About us

Due to changes within the reception team an opportunity has arisen at our established and busy GP Practice for a Receptionist/Administrator to join our team here at Ashington House Surgery.

Our clinical team is supported by experienced receptionists and administrative staff, we look after over 10,000 registered patients.

The practice has 7 permanent GPs, who are supported by 3 Practice Nurses and 2 Healthcare Assistants.

We are based in Westlea, in West Swindon. Everyone working in the practice is valued for the role they play in providing high-quality services for our patients.

The Job will be closed as soon as sufficient applicants have been received.

Job responsibilities

Our Receptionists/Administrators serve as the first point of contact for patients and visitors, offering excellent patient service and administrative support. They are responsible for managing appointments, assisting patients with their enquiries, and supporting the clinical team with administrative duties.

Person Specification

Experience

• Experience working within an office environment, dealing with members of the public, or within a healthcare setting.
• Experience of working in a GP practice is particularly desirable. Experience on our clinical system (TPP SystmOne).

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.