Receptionist/Administrator (Highworth Surgery - 35 hours per week)

NHS; Swindon; On-site; GBP 21,000 - 25,000; Full time

Job summary

A leading healthcare provider is seeking a Receptionist/Administrator to join their busy reception team at Highworth Surgery. This full-time position (35 hours per week) involves direct patient interaction, managing appointments, and administrative support, requiring excellent communication and computer skills. Ideal candidates will have previous experience in a primary care setting and a passion for patient care.

Benefits

NHS Pension Scheme

Supportive Environment

Qualifications

• Experience in face-to-face customer service and telephone call handling.
• Ability to work in a public-facing role with good computer skills.
• Welcoming attitude and teamwork capability.

Responsibilities

• Handling face-to-face and telephone interactions with patients.
• Managing appointment bookings and patient communications.
• Administrative support within the GP practice.

Skills

Customer Service

Telephone Handling

Computer Skills

Interpersonal Skills

Tools

Microsoft Office

Job description

Receptionist/Administrator (Highworth Surgery - 35 hours per week)

Westrop MedicalPractice are seeking an enthusiastic and energetic individual to fulfil a rolewithin our expanding busy reception team at Highworth Surgery. This role involves daily face to face and telephone contact with patients,arranging of appointments and follow up of patient related tasks. The practiceaims to develop the role by offering further training to the right candidate tofulfil a role in supporting and navigating patients to the most appropriatecare for their needs.

This position would especially suit an applicant with previousexperience in a primary care setting with an interest in maintaining excellentpatient relationships. Candidates must have excellent communication skills andcomputer literacy skills are essential.

Main duties of the job

Duties will include all aspects of reception work in abusy GP surgery. Face to face at the front desk, dealing with a high volume ofphone calls and back office admin. A caring, friendly and diplomaticdisposition is a must.

About us

We are a well established, forward thinking and innovative GP practice based in Swindon, Wiltshire. Our goal is to offer the highest standard of patient-centred healthcare. Our Practice is made up of six separate Surgeries with 49,000 patients, located in Highworth, North Swindon, Old Town, Tadpole Garden Village and Blunsdon. We aim to offer convenient appointments in pleasant surroundings with polite and friendly staff. We want all patients to benefit from appointment times and services that suit their lifestyle.

Teamwork is at the heart of our culture. We work hard but effectively with a passion for improving health outcomes for all our patients. Our welcoming, friendly and supportive team are committed to delivering high quality patient care.

We are very open to hearing new ideas and trying different ways of working.

We offer NHS pension scheme as well as providing a supportive environment and in return the post holder will be vital to our practice success.

Westrop Medical Practice are members of the Brunel Health Group. As a group we are the largest primary care research group across the South West of England.

Job responsibilities

RECEPTIONIST/ADMINISTRATOR HIGHWORTH SURGERY

We are looking for a self-motivated, enthusiastic person who has workedwith the public and has good computer skills to join our friendly Practiceteam.

RESPONSIBLE TO: Operations Manager

SPECIAL REQUIREMENTS OF THE JOB

An understanding, acceptanceand adherence to the need for strict confidentiality.

An ability to use ownjudgement, resourcefulness, common sense. A proactive approach to change.

Be able to work additional andflexible hours.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Booking and updatingappointments

Dealing with incoming callsfrom patients, doctors and hospital departments.

Liaising with patients,doctors and hospital departments.

Administrative support to thePractice as appropriate.

The successful candidate should preferably have:

Good working knowledge ofMicrosoft Office packages

High attention to detail

Good interpersonal skills

Flexible approach

Team player with ability towork without direct supervision

Relevant qualification would be beneficial however not essential.

35 hours per week

Person Specification

Experience

• Experience of:
• Face to face customer service
• Telephone call handling
• Using computer systems
• Experience of working in a GP practice.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.