RECEPTIONIST/ADMINISTRATOR Hermitage/Moredon Surgery

NHS; Swindon; On-site; GBP 19,000 - 24,000; Part time

Job summary

Westrop Medical Practice is looking for a Receptionist/Administrator to support their expanding busy team. The ideal candidate will have excellent communication skills and experience with public-facing roles. This position involves managing patient appointments and phone calls, along with offering administrative assistance in a friendly and supportive environment.

Benefits

NHS pension scheme

Supportive work environment

Qualifications

• Experience working with the public.
• Face-to-face customer service experience.
• Telephone call handling experience.

Responsibilities

• Responsible for booking and updating patient appointments.
• Handle incoming calls and provide administrative support.
• Maintain strict confidentiality and a proactive approach to work.

Skills

Communication skills

Computer literacy

Interpersonal skills

Attention to detail

Customer service experience

Tools

Microsoft Office

Job description

RECEPTIONIST/ADMINISTRATOR Hermitage/Moredon Surgery

Westrop Medical Practice is seeking an enthusiastic and energetic individual to join our expanding busy reception team at Hermitage Surgery. This role involves daily face-to-face and telephone contact with patients, arranging appointments, and following up on patient-related tasks. The practice aims to develop this role further by offering additional training to the right candidate to support and guide patients to the most appropriate care for their needs.

This position would especially suit an applicant interested in maintaining excellent patient relationships. Candidates must have excellent communication skills and computer literacy is essential.

Main duties of the job

Responsibilities include all aspects of reception work in a busy GP surgery, such as face-to-face interactions at the front desk, managing a high volume of phone calls, and back-office administration. A caring, friendly, and diplomatic disposition is essential.

About us

We are a well-established, forward-thinking, and innovative GP practice based in Swindon, Wiltshire. Our goal is to offer the highest standard of patient-centered healthcare. Our practice comprises six separate surgeries serving 49,000 patients in Highworth, North Swindon, Old Town, Tadpole Garden Village, and Blunsdon. We aim to provide convenient appointments in pleasant surroundings with polite and friendly staff. We want all patients to benefit from appointment times and services that suit their lifestyles.

Teamwork is central to our culture. We work hard but effectively, with a passion for improving health outcomes for all our patients. Our welcoming, friendly, and supportive team is committed to delivering high-quality patient care.

We are very open to new ideas and different ways of working.

We offer an NHS pension scheme and a supportive environment. In return, the post holder will be vital to our practice’s success.

Westrop Medical Practice is part of the Brunel Health Group, the largest primary care research group across the Southwest of England.

Job responsibilities

Location: Hermitage/Moredon

Hours: 30 hours per week

We are looking for a self-motivated, enthusiastic individual with experience working with the public and good computer skills to join our friendly practice team.

Responsible to: Reception Manager

Special requirements of the job

Strict confidentiality must be maintained at all times.

Ability to use judgment, be resourceful, and exercise common sense. A proactive approach to change is essential.

Flexibility to work additional and flexible hours.

Essential duties and responsibilities

Booking and updating appointments.

Dealing with incoming calls from patients, doctors, and hospital departments.

Liaising with patients, doctors, and hospital departments.

Providing administrative support to the practice as needed.

Candidate requirements

Good working knowledge of Microsoft Office packages.

High attention to detail.

Good interpersonal skills.

Flexible approach.

Ability to work as part of a team and independently.

Previous reception/customer service experience.

Relevant qualifications are beneficial but not essential.

Person Specification

Experience

• Face-to-face customer service
• Telephone call handling
• Using computer systems

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975. A DBS check will be required to verify any criminal convictions.