Receptionist / Administrator

South Brent Health Centre; South Brent; On-site; GBP 12,000 - 17,000; Part time

Job summary

South Brent Health Centre is seeking an enthusiastic receptionist/administrator to join our rural practice. You will greet patients, handle enquiries and support the practice team in a busy, friendly environment.

The role requires good IT skills, ability to work as part of a team and to maintain patient confidentiality. Training will be provided; NHS experience is welcome but not essential.

Qualifications

• NHS reception experience preferred.
• Good IT skills and ability to learn new software.
• Excellent organisational and multitasking abilities.

Responsibilities

• Welcome, assist and direct patients to the appropriate service.
• Receive patients and handle enquiries.
• Deal with incoming calls and admin tasks.
• Book appointments.
• Support clinicians and management with tasks.
• Keep the reception area tidy and well-organised.
• Maintain patient confidentiality and understand policies.

Skills

Great communication

Customer service

Tools

SystmOne

Job description

We are looking for an enthusiastic, reliable receptionist /administrator to join our friendly, supportive and progressive rural Health Centre.

The ideal candidate will be great with patients and have a goodknowledge of IT systems. The role will entail a mixture of administrative duties.

We welcome experienced NHSReceptionists as well as candidates who are willing to learn.

Working hours and days will be 13:00-18:30 on Tuesdays, Wednesdays and Fridays.

There will also be a need for some Saturday morning working ad-hoc and annual leave cover.

Main duties of the job

The primary responsibility of the candidate will be to welcome, assistand direct patients in accessing the appropriate service or healthcareprofessional in a courteous, efficient and effective way.

The role is part of a hard-working, highly-motivated, supportive team sothe candidate should be an excellent team player. The candidate will providegeneral assistance to the practice team and project a positive and friendlyimage to patients and other visitors, both in person and over the telephone.

About us

South Brent Health Centre has a patient population of just under 6,000 patients. With 4 GP Partners, 2 salaried GPs and a Nursing Team comprising of 5 individuals. The surgery is part of the South Dartmoor and Totnes Primary Care Network (PCN) so we work closely with the other 4 surgeries within the network.

We pride ourselves on being a friendly and caring place towork, with an open-door policy.

Job responsibilities

This role is the face of theHealth Centre to patients and other visitors so candidates should be friendly,presentable and willing to contribute as a team player to the smooth running ofthe practice.

Duties will include the following:

1. Identifying patients' problems and bringing them tothe attentions of the correct clinician.

2. Receiving patients and handling their enquiries

3. Dealing with incoming callsand admin

4. Booking appointments

5. Actioning tasks and requests of clinicians and management

6. Keeping the reception areatidy and well-organised

7. Process all telephone requests in a courteous,pleasant and professional manner

8. Various other duties as requested.

Excellent communication skills and a full understanding of procedures are a key part of the role and this extends to recognising patientneed for alternative methods of communication and to respond accordingly.

Patient confidentiality is paramount and protocols are expected to beunderstood and maintained. The candidate will need to develop a thoroughknowledge of all policies and procedures.

The post-holder will be expected to strive to maintain the excellentreputation and smooth-running of the practice and to develop their skills tokeep pace with practice progression.

Qualifications

• Basic IT skills and knowledge
• Knowledge of SystmOne

Experience

• Primary Care Experience
• NHS Experience
• Customer Service Experience

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.