Receptionist / Administrator

MesaBilling; Liverpool; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading job provider in Liverpool City Centre is seeking an Administrator/Receptionist to deliver first-class administrative support. This role involves coordinating customer information, managing appointments, and maintaining office appearance. The ideal candidate will possess strong customer service and Excel skills, thrive in a fast-paced environment, and have finance experience.

Qualifications

• Proficient in advanced Excel functions for report generation.
• Excellent customer service skills for engaging visitors.
• Reliable in meeting deadlines with accuracy.

Responsibilities

• Coordinate collection and recording of customer information.
• Liaise with advisors and manage appointment bookings.
• Conduct monthly reconciliations for petty cash.

Skills

Advanced Excel

Customer Service

Communication

Multitasking

Finance Experience

Job description

Administrator/Receptionist

Job Type: Contract Temporary with potential of Temporary to Permanent

Salary: £12.60 per hour

Hours: Monday to Friday, 9:00 am - 5:00 pm, Office Based

Location: Liverpool, City Centre

We have an exciting opportunity to work for a leading job provider in Liverpool City Centre, serving as a front-of-house receptionist with administrative and coordinating duties. The Administrator/Receptionist will deliver effective, first-class administrative support with a warm, approachable style to build relationships and rapport. Responsibilities include meeting and greeting customers and consulting with various organizations.

Administrator/Receptionist Duties

1. Coordinate the collection and recording of all customer information details as required by contract and internal guidelines, ensuring timely entry into the specific electronic data system.
2. Liaise with and coordinate advisor electronic diaries, booking appointments for customers and issuing appointment times and dates immediately upon receipt of referral.
3. Work alongside the Service Manager to ensure referrals are contacted within two days and manage advisor caseloads effectively.
4. Maintain the office appearance, order stationery, open mail, answer the telephone, and pass on messages.
5. Work towards daily, weekly, and monthly targets and deadlines.
6. Manage petty cash securely, issue to customers, and conduct weekly/monthly reconciliations.
7. Arrange payments to contractors and customers by raising and processing the necessary paperwork.
8. Raise payments and purchase orders using internal financial systems.
9. Coordinate with internal finance systems and processes.
10. Conduct monthly reconciliations for petty cash and work closely with the Finance Team for replenishment.

The Ideal Candidate

1. Proficient in advanced Excel functions, capable of generating and distributing detailed reports regularly.
2. Excellent customer service skills, engaging visitors and stakeholders, and maintaining a welcoming environment.
3. Ability to multitask efficiently in a fast-paced setting.
4. Reliable in meeting deadlines with accuracy.
5. Strong communication skills, prompting staff and recording messages accurately.
6. Exceptional telephone manner with persuasive abilities to promote services and manage messages.
7. Finance experience, including creating purchase orders, ensuring timely payments, and managing petty cash.
8. Skilled in handling challenging participants with tact and professionalism.

This vacancy is managed by Aspire Recruitment. Due to high application volumes, only shortlisted candidates will be contacted within 14 days. By applying, you agree to our Privacy Policy and consent to receiving updates about employment opportunities, with the option to opt out at any time.