Practice Administrator

High Street Surgery; Lowestoft; On-site; GBP 24,000 - 32,000; Full time

Job summary

High Street Surgery is expanding its team and seeking a proactive Practice Administrator to support day-to-day administration across the practice. The role focuses on assisting the management team with targets, QOF, vaccination programmes, CQC searches, and clinical coding, while ensuring effective communication and high-quality service for patients.

Key duties include maintaining registers, supporting vaccination programs, managing policies, and providing IT and reception support as part of a

Qualifications

• Administrative experience in a GP practice or healthcare setting is preferred.
• Good IT literacy and ability to use practice management systems.
• Strong communication and organisational skills for multi-team support.

Responsibilities

• Assist management with day-to-day administration of the practice.
• Support delivery of targets such as QOF, vaccination programmes, and audits.
• Maintain registers and databases, monitor policies and protocols.
• Provide IT and reception/secretarial support as required.
• Take meeting minutes and assist with risk management and compliance.

Job description

As healthcare shifts closer to the community, High Street Surgery is evolving to meet the needs of our growing local population. To support our upcoming practice expansion plans, improve operational efficiency, and further support our dedicated team, we are thrilled to be increasing our workforce across both clinical and administrative roles. We are seeking a passionate and dynamic person to join us, someone who wants to support high-quality care and grow their career alongside a progressive, forward-thinking GP practice.

The role of the Practice Administrator is designed to assist the management team with the day‑to‑day administration of the practice. The primary focus is to support the delivery of key targets,QOF,vaccination programmes,CQC searches, and clinical coding. Providing administrative support practice-wide and spanning across multiple teams, the role ensures effective communication, seamless collaboration, and the delivery of a high-quality service to both the practice and its patients.

DUTIES AND RESPONSIBILTIES

• Maintain smear and recall registers.
• Have an oversight of the baby immunisation achievement, encouraging parents to bring their child in for vaccinations within the required timeframe.
• Keep databases up to date and relevant.
• Support vaccination programs to achieve positive outcomes.
• Monitor and manage the CQC searches.
• Support the Practice Manager and Deputy Practice Manager to keep policies and protocols up to date.
• Ensure supplies of necessary refreshments/sundries are maintained.
• Practice shopping as required.
• Support the Audit process.
• To monitor and review clinical coding in the practice.
• To monitor and support the delivery of QOF, highlighting any areas of under achievement to the Practice Manager.
• To take meeting minutes as and when required.
• Support all IT requirements in the practice, liaising with external providers.
• Support reception team and be able to undertake reception duties as required.
• Support secretarial team and be able to undertake duties as required.
• Take post to post office as required.
• To execute any other duties that may be required under the remit of this role to support the needs of the business.

COMMUNICATION

The post‑holder should recognise the importance of effective communication within the team and will strive to:

• Communicate effectively with other team members.
• Communicate effectively with patients and carers.
• Recognise peoples needs for alternative methods of communication and respond accordingly.

DELIVERING A QUALITY SERVICE

The post-holder will strive to maintain quality within the Practice, and will:

• Alert other team members to issues of quality and risk.
• Assess own performance and take accountability for own actions, either directly or under supervision
• Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance.
• Work effectively with individuals in other agencies to meet patients needs.
• Effectively manage own time, workload and resources.

MANAGEMENT OF RISK

Manage and assess risk within the areas of responsibility, ensuring adequate measures are in place to protect staff and patients Monitor work areas and practices to ensure they are safe and free from hazards and conform to health, safety and security legislation, policies, procedures and guidelines Apply infection‑control measures within the practice according to local and national guidelines Advocate for policies that reduce environmental health risks, are culturally sensitive and increase access to health care for all

MANAGING INFORMATION

Use technology and appropriate software as an aid to management in planning, implementation and monitoring of care, presenting and communicating information Review and process data using accurate Read codes in order to ensure easy and accurate information retrieval for monitoring and audit processes Manage information searches using the internet and local library databases Understand responsibility of self and others to the practice and primary care trust regarding the Freedom of Information Act

LEARNING AND DEVELOPMENT

Assess own learning needs and undertake learning as appropriate

Provide an educational role to patients, carers, families, and colleagues in an environment that facilitates learning

EQUALITY AND DIVERSITY

• Identify patterns of discrimination and take action to overcome this and promote diversity and equality of opportunity.
• Enable others to promote equality and diversity in a non‑discriminatory culture.
• Support people who need assistance in exercising their rights.
• Monitor and evaluate adherence to local chaperoning policies.
• Act as a role model in the observance of equality and diversity good practice.
• Accept the rights of individuals to choose their care providers, participate in care and refuse care.
• Assist patients from marginalised groups to access quality care.
• Undertake training required to meet the needs of the practice.

SCOPE AND PURPOSE OF JOB DESCRIPTION

The job description does not constitute a term and condition of employment. It is provided only as a guide to assist the employee in the performance of their job.

The practice is a fast‑moving organisation and therefore changes in employees duties may be necessary from time to time. The job description is not intended to be an inflexible or finite list of tasks and may be varied from time to time after consultation/discussion with the post holder.

OTHER INFORMATION:

General The duties of this post are a guide to the range of responsibilities that may be required. These may change from time to time to meet the needs of the service and/or the development needs of the post holder. This job description will be revised regularly to take account of changes within the organisational structure and the practice business plan. Other duties The post holder will be required to undertake any other duties according to the needs of the service. This job description is not intended to be an exhaustive list of activities, but rather an outline of the main areas of responsibility. Any reasonable changes will be discussed and agreed with the post holder before any variations to the job description are made.

Travel to other sites

The post holder may be required to travel.

Medical Examinations

All appointments are conditional upon prior health clearance by the practice. Failure to provide continuing satisfactory evidence will be regarded as a breach of contract.

Professional Registration

Staff undertaking work which requires professional/state registration are responsible for ensuring that they are so registered and that they comply with any Codes of Conduct applicable to that profession. Proof of registration must be produced on appointment and, if renewable, proof of renewal must also be produced.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Equal Opportunities

The post‑holder will support the equality, diversity and rights of patients, carers, and colleagues, to include: Acting in a way that recognises the importance of peoples rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation. Respecting the privacy, dignity, needs and beliefs of patients, carers, and colleagues.

Work Visa/ Permits/Leave to Remain

If you are a non‑resident of the United Kingdom or European Economic Union, you are required to have a valid work visa and leave to remain in the UK, which is renewed as required. We offer Tier 2 sponsorship for the right candidate.

Code of Conduct

All staff are required to work in accordance with the code of conduct for their professional group (e.g., Nursing and Midwifery Council, Health Professions Council, General Medical Council, NHS Code of Conduct for Senior Managers).

Confidentiality

All information obtained during the post holders duties should be treated as strictly confidential. Any breach of confidence or disclosure of such information, without express permission, may lead to disciplinary action. The post holder has a responsibility to comply with the Data Protection Act 1998, Access to Health Records Act (1990) and Code of Practice on Confidentiality.

Health and Safety at Work

The post holder is required to take responsible care for the health and safety of him/herself and other persons who may be affected by his/her acts or omissions at work. The post holder is also required to ensure that statutory and practice safety regulations are adhered to. Health and Safety at Work Act 1974

Infection control

It is the responsibility of all staff, whether clinical or non‑clinical, to familiarise themselves with and adhere to current policy in relation to the prevention of the spread of infection.

Complaints

From time to time, complaints may occur, no matter how professional the approach of our staff. All complaints are investigated promptly, and the full co‑operation of staff is required. The current guidelines amplify the above points with policies and procedures explained.

Clinical Governance and Risk management

The Practice believes everyone has a role to play in improving and contributing to the quality of care provided to our patients. As an employee of the practice, you are expected to take a proactive role in supporting the Practices clinical governance agenda by:

• Taking part in activities for improving quality such as clinical audit
• Identifying and managing risks through incident and near miss reporting and undertaking risk assessments
• Following polices, guidelines and procedures
• Maintaining continued professional development
• Clinical staff making entries into patient health records are required to follow any Practice standards of record keeping

Information Quality Assurance

As an employee of the Practice, it is expected that you will take due diligence and care in regard to any information collected, recorded, processed, or handled by you during the course of your work and that such information is collected, recorded, processed and handled in compliance with Practice requirements and instructions.

Freedom of Information

The post holder should be aware of the responsibility placed on employees under the Freedom of Information Act 2000 and is responsible for helping to ensure that the Practice complies with the Act when handling or dealing with any information relating to Practice activity.