Receptionist/Administrator

Allscreens Nationwide Ltd; Greater London; On-site; GBP 19,000 - 23,000; Full time

Benefits offered by this job

NHS Pension Scheme

Training and development

Job summary

The Shrubberies Medical Centre is seeking a motivated Receptionist/Administrator to join our small GP surgery. You will manage front desk duties, appointments, and patient inquiries using EMIS, while ensuring GDPR compliance and data accuracy. This role offers a supportive team environment and room for development.

Core hours are Monday to Friday, 8:00–18:30, with a focus on delivering friendly, efficient administrative support in a busy primary care setting.

Qualifications

• Excellent communication and interpersonal skills.
• Strong time management and attention to detail.
• Solid understanding of NHS confidentiality, data protection, and GDPR.
• Experience with EMIS Web and AccuRx is desirable.
• Reception experience in a fast-paced medical setting preferred.

Responsibilities

• First point of contact for patients, face-to-face and over the phone.
• Manage appointments, cancellations, and prescription requests using EMIS.
• Register new patients and handle general queries with professionalism.
• Support clinical triage and maintain patient flow efficiently.
• Handle communications (emails, letters, results, documents) and maintain confidentiality.

Skills

Communication skills

Interpersonal skills

Time management

Attention to detail

NHS data protection understanding

Tools

EMIS Web

AccuRx

Job description

Job Title: Primary Care Administrator / Workflow / ReceptionistLocation: The Shrubberies Medical Centre, South Woodford, E18Overview: The Shrubberies Medical Centre is a small, friendly GP surgery serving a patient list of approximately 8,500. We pride ourselves on delivering personalised, high-quality care in a supportive team environment. We are looking for a motivated Receptionist/Administrator to join our friendly team.

Key Responsibilities

Reception & Front Desk Duties

• First point of contact for patients, both face-to-face and over the phone.
• Manage appointments, cancellations, and prescription requests using EMIS.
• Register new patients and handle general queries with professionalism and empathy.
• Support clinical triage and maintain patient flow efficiently.

Clinical System & Referral Admin

• Confident daily use of EMIS Web for managing appointments, patient records, coding, and documentation.

Administrative Support

• Handle incoming and outgoing communications (emails, letters, results, documents).
• Process and code clinical documents using EMIS and AccuRx.
• Manage tasks within EMIS Web
• Maintain confidentiality, data accuracy, and GDPR compliance.
• Provide general administrative and reception support, including cover for staff absence.

Essential Requirements

• Good communication and interpersonal skills; confident dealing with the public.
• Excellent time management, accuracy, and attention to detail.
• Solid understanding of NHS confidentiality, data protection, and clinical governance.
• Desirable Experience with AccuRx for tasking and patient messaging.
• Previous reception experience in a fast-paced medical setting.
• Willingness to support quality improvement and practice initiatives.

Working Hours & Access

Core hours: Monday - Friday 8 - 6.30pm

Benefits

• Eligibility for the NHS Pension Scheme
• Ongoing training and development