Receptionist/Administrator

NHS; East Midlands; On-site; GBP 20,000 - 22,000; Full time

Job summary

Join a vibrant NHS practice as a Receptionist, where you'll be the first point of contact for patients. This role involves managing appointments, assisting both patients and staff, and ensuring high-quality administrative support within a busy healthcare environment. Ideal candidates possess strong communication and organizational skills, with the ability to handle sensitive situations with empathy and professionalism.

Benefits

Supportive management team

Modern premises with onsite parking

Training opportunities

Qualifications

• Educated to GCSE level or equivalent with experience in healthcare.
• Excellent communication skills with a polite telephone manner.
• Able to work under pressure and maintain integrity.

Responsibilities

• Manage patient appointments and queries efficiently.
• Greet patients and maintain a professional reception area.
• Assist clinical staff with general administrative tasks.

Skills

Communication

Time Management

Interpersonal Skills

Problem Solving

Flexibility

Education

GCSE Mathematics and English (C or above)

NVQ Level 2 in Health and Social Care

Tools

Office

Outlook

SystmOne clinical system

Job description

This is an excellent opportunity for the right person to join a fabulous team and to help us support our patients.

The hours are: Mon, Tues, Thu, Fri 08.00 - 13:00

Our Reception Team ensures we navigate our patients to the right service, delivered by the right clinician and at the right time.

To provide a high quality, professionalreception and administrative service to patients, doctors, staff, colleagues,health service professionals and others.

To act as the first point of contact for patients contacting thePractice and to portray the Practice in the highest possible professionalbasis.

To ensure that enquiries from patients are efficiently and courteouslyhandled to the mutual satisfaction of the partners and patients.

Main duties of the job

Undertake administration tasks as allocated on rota organised by our Lead Receptionist.

Greet patients and visitors to the practice.

Book in, amend and cancel patient appointment in line with practice appointments procedures ensuring optimum efficiency of the appointment system.

Respond and/or redirect all patient and visitor requests accordingly.

Advise patients of relevant charges for private services

Produce repeat prescriptions according to practice procedures

Answering incoming telephone calls, ensuring calls are documented correctly.

Check emails on a daily basis.

This job description is not exhaustive and may be adjusted periodically after review and consultation. You will also be expected to carry out any reasonable duties, which may be requested from time-to-time.

About us

Our Practice Team consists of 5 GP Partners, Advanced Nurse Practitioners, Practice Nurses & HCAs, we have a very supportive and enthusiastic management team and excellent reception and administrative team. We use the SystmOne clinical System and are a well-established Training Practice for GP Registrars and Medical Students. We are a recognised teaching practice for medical students from the University of Nottingham.

We are part of Ashfield North PCN and work collaboratively across our Network area. Our Primary Care Network team consists of Pharmacists, Physiotherapists, Mental Health Practitioners and a Pharmacy Technician, plus access to social prescribing team.

As well as providing General Practice services to our practice population of 12,000, we also run the Mid-Notts Community Microsuction Clinic.

Our premises are modern, and purpose built with onsite parking.

Job responsibilities

The following are the core responsibilities of the Receptionist. There may be, on occasion, a requirement to carry out other tasks. This will be dependent upon factors such as workload and staffing levels:

a. Maintain and monitor the practice appointment system

b. Process personal, telephone and e-requests for appointments

c. Answer incoming phone calls, transferring calls or dealing with the callers request appropriately

d. Signpost patients to the correct service

e. Initiating contact with and responding to, requests from patients, team members and external agencies

f. Clinically code data on Systm One

g. Photocopy documentation as required

h. Data entry of new and temporary registrations and relevant patient information as required

i. Input data into patients healthcare records as necessary

j. Direct requests for information, i.e., SAR, insurance/solicitors letters and DVLA forms to the administrative team

k. Manage all queries as necessary in an efficient manner

l. Carry out system searches as requested

m. Maintain a clean, tidy, effective working area at all times

n. Monitor and maintain the reception area and notice boards

o. Support all clinical staff with general tasks as requested

In addition to the primary responsibilities, the Receptionist may be requested to:

a. Partake in audit as directed by the audit lead

c. Action incoming emails and correspondence as necessary

d. Scan patient related documentation and attach scanned documents to patients healthcare records

e. Complete opening and closing procedures in accordance with the duty rota

f. As required support the management of repeat prescriptions, ensuring they are processed accurately and efficiently

g. Order and monitor stationery supplies

h. Participate in the receptionist rota for lunch and out of hours cover

Person Specification

Experience

• Educated to GCSE level or equivalent
• Experience of working with the general public
• Excellent communication skills (written and oral)
• Clear, polite telephone manner
• Competent in the use of Office and Outlook
• Effective time management (planning and organising)
• Ability to work as a team member and autonomously
• Good interpersonal skills
• Problem solving and analytical skills
• Ability to follow policy and procedure
• Polite and confident
• Flexible and cooperative
• Motivated
• Forward thinker
• High levels of integrity and loyalty
• Sensitive and empathetic in distressing situations
• Ability to work under pressure
• Flexibility to work outside of core office hours - including early mornings, late evenings and Saturdays
• GCSE Mathematics and English (C or above)
• NVQ Level 2 in Health and Social Care
• Experience of administrative duties
• Experience of working in a healthcare setting

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Depending on experienceMeets the National Minimum Wage