Receptionist / Administrator

NHS; Bedworth; On-site; GBP 10,000 - 40,000; Full time

Job summary

A local healthcare provider in Bedworth is seeking an organized and friendly Receptionist/Administrator to be the first point of contact for patients. This role includes managing appointments, assisting with administrative tasks, and providing excellent customer service within a supportive team environment. Ideal candidates will have a minimum of 1 year experience in a similar role and possess strong communication and organizational skills. The position offers a competitive hourly rate of £12.21 to £12.40 depending on experience.

Qualifications

• Minimum of 1 year experience in a similar environment.
• Capable of multitasking and maintaining a calm demeanor under pressure.
• Experience as a GP Receptionist preferred.

Responsibilities

• Greet patients and assist them with queries.
• Manage appointment bookings and patient records.
• Support clinical administration tasks and maintain a tidy reception area.

Skills

Customer service

Teamwork

Organisational skills

Communication

Education

NVQ level 2 or equivalent

Tools

EMIS clinical computing system

Job description

As a Receptionist/Administrator at Gables Medicentre, you will be the welcoming face and supportive first point of contact for our patients across our Bedworth and Holbrooks sites. This role is central to the smooth running of our practice where you will help patients access the care they need, support our clinical and administrative teams and contribute to a positive, professional experience from the moment patients get in touch.

You will handle a variety of tasks including managing enquiries, supporting appointment processes and ensuring information flows efficiently through the practice. Each day brings opportunities to help people feel listened to, reassured and guided, making this an ideal role for someone who is organised, friendly and committed to excellent patient service.

If you enjoy a fast-paced environment, take pride in delivering high-quality work and want to be part of a team that cares about its community, this is a great opportunity to grow your skills within a supportive and professional primary care setting.

Main duties of the job

In this role, you will support patients throughout their journey with the practice whether greeting them at reception, answering calls or responding to online queries. You will manage appointment requests, pass on messages accurately and help ensure patients are directed to the right services in a timely and helpful manner.

Behind the scenes, you will play a key part in keeping the practice organised. This includes maintaining accurate records, processing correspondence, supporting clinicians with essential admin tasks and ensuring the reception area remains welcoming and well-presented. You will also help coordinate daily workflows, assist colleagues during busy periods and contribute to the overall efficiency of the practice.

This role is well suited to someone who enjoys working with people, is calm under pressure and values being part of a strong, supportive team.

About us

At Gables Medicentre, you will join a friendly, supportive and professional team that works closely together to deliver high-quality care across our Bedworth and Holbrooks sites. We pride ourselves on fostering a positive atmosphere where teamwork, communication and respect are at the heart of everything we do.

You will be supported by experienced colleagues who are committed to helping you settle into the role and develop your skills. Even on busy days, we work collaboratively to maintain a calm, organised environment that enables staff to do their best work and patients to receive the support they need.

We value reliability, compassion and a strong work ethic as well as encouraging continuous learning and personal development. Working with us means joining a practice that values its staff, promotes a caring and inclusive culture and offers a rewarding opportunity to contribute to your local community.

Job responsibilities

Key Responsibilities

Reception

• Receivingpatients, consulting with members of practice team
• Processingpersonal and telephone requests for appointments, telephone consultations andensuring callers are directed to the appropriate healthcare professional
• Register newpatients, checking all details for accuracy and enter on computer registrationlink
• Taking messagesand passing on information
• Initiatingcontact with and responding to requests from patients, other team member andassociated healthcare agencies and providers

General Administration

• Processing anddistributing paper correspondence received into practice
• Process outgoingmail taking to post office and logging in post book
• Filing andretrieving paperwork
• Computer dataentry/data allocation and collation; processing and recording information inaccordance with practice procedures
• Providingclerical assistance to practice staff as required, including word/dataprocessing, filing, photocopying, and scanning
• Keeping thereception area, notice boards, leaflet etc. tidy and presentable
• Coversickness/annual leave and work reasonable overtime when required.
• Perform any otherrelevant and reasonable duties that may be requested by the Practice Manager,reception manager or partners.
• Undertakestatutory and mandatory training as required.
• To provide anefficient word processing service for GPs and health professionals as required.This includes the typing of letters, patient referrals, etc. in an accurate andquality manner.
• To makeappointments, bookings and admissions as required.
• To establish andmaintain filing and administrative systems so that written or computerinformation is easily accessible and secure.
• File patientrecords and correspondence in patient medical records.
• To receiveincoming and initiate outgoing telephone calls in order to facilitate timelyand appropriate communications with others, taking messages and dealing withappropriate queries.
• To assist withthe gathering of information re QOF, Audits, Enhanced service data whenrequired.
• To provide coverfor members of the team during periods of sickness and annual leave.
• Carry outadministrative tasks relating to patient records, including filing, documentmanagement and ensuring patients can access reports, prescriptions and thatthey are easily accessible.

Scanning Duties

• Scanpatient-related documents onto their medical record using read codes as agreedby the clinical team
• Add anyadditional information about the source of the document
• Forward thedocument to the doctor or nurse who initiated the referral or who is mostappropriate to receive the information
• Ensure incomingletters are scanned onto the patient record within a 48/72-hour timescale
• Scan all internalpaper documents on to the relevant patients record and then store thedocuments in line with surgery procedures.

Appointment SystemManagement

• Book/edit/cancelappointments and recalls ensuring sufficient information is recorded toretrieve medical record.
• Monitoreffectiveness of the system and report any problems or variations required.
• Deal with homevisit requests, carefully noting all details

Medical RecordsManagement

• Retrieve andrefile records as required, ensuring that strict alphabetical order is adheredto.
• Ensurecorrespondence, reports, results, etc., are filed in correct record.
• Ensure recordsare kept neat and tidy and in good repair with all necessary informationrecorded correctly on the outer cover.
• Processing repeatprescriptions in accordance with practice guidelines
• Handing completedrepeat prescriptions to patient and checking names and address.

Consultation RoomPreparations

• Clearing andre-stocking of consulting rooms as required
• Consulting roomsprepared in readiness for each consulting session.
• Rooms are checkedat the end of each consulting session and left tidy and secure.

Person Specification

Qualifications

• NVQ level 2 or equivalent Business/admin or customer service experience

Experience

• Minimum of working in similar environment for 1 year
• Able to use EMIS clinical computing system, however full training is available
• Experienced GP Receptionist

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

£12.21 to £12.40 an hourDependent on experience