Receptionist/Administrative Coordinator

Gallup; Greater London; On-site; GBP 30,000 - 40,000; Full time

Job summary

A global analytics and consulting firm is seeking a receptionist/administrative coordinator for their London office in The Shard. This role involves welcoming guests, managing office tasks, and coordinating events. Candidates should have a background in reception or administration, along with proficiency in Microsoft Suite and strong communication skills. A commitment to on-site work in London and eligibility to work in the UK are required. The role promises a vibrant workplace and opportunities for personal growth.

Benefits

Competitive pay

Medical, dental, and vision insurance

Employee stock ownership program

Mass transit reimbursement

Cycle-to-work scheme

Family-building benefits

Employee assistance program

Qualifications

• Must have prior receptionist or administrative experience.
• Strong communication skills in English, both written and spoken.
• Must work on-site at Gallup's London office five days a week.

Responsibilities

• Greet guests and manage general office support.
• Coordinate client and guest experiences for meetings and events.
• Facilitate miscellaneous administrative tasks as needed.

Skills

Strong communication skills

Detail orientation

Service mindset

Proactivity

Multitasking

Organizational skills

Education

Professional receptionist/administrative experience

Hospitality background

Proficiency in Microsoft Suite

Strong English communication skills

Tools

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Microsoft Outlook

Microsoft OneNote

Job description

Set the tone for every guest and team interaction with your exceptional organization, service mindset and polished professionalism.

Put your talents to work at Gallup’s newly renovated London office in The Shard as a receptionist/administrative coordinator. With your warm reception at the front desk, on the phone, and at Gallup courses and events, you will make a positive and professional impression on everyone you meet. Strong communication skills, detail orientation, a service mindset, and the ability to be self-directed and proactive will help you shine in this role.

What You’ll Do

• Provide general office support: Greet guests, answer the phone, manage the general office inbox, and inform partners about visitors and/or events in the office.
• Coordinate client and guest experiences: Order food and coordinate with caterers and other service providers; make sure in‑office meetings and events are set up correctly; and ensure office, kitchen and bathroom supplies are stocked, neat and tidy.
• Represent Gallup well: Leave a lasting positive impression on everyone you encounter with your natural warmth and hospitality.
• Fulfil course materials: Help team members print, compile and ship course materials.
• Facilitate miscellaneous tasks: Coordinate and implement office health and safety activities, manage inventory and office supplies, and handle other administrative requests as needed.

Who We Want

• Service‑oriented team members who have the sophistication, poise and confidence to support Gallup’s team and clients
• Agile achievers who thrive in a fast‑paced environment and enjoy the challenge of working with a variety of individuals and varying schedules
• Sophisticated communicators who can quickly build rapport and engage others in conversation
• Highly organized multitaskers who can prioritize the urgency of multiple requests and meet deadlines with outstanding quality
• Proactive initiators with the confidence to help associates and clients get what they need before they ask for it
• Engaging team players who build close relationships with associates and genuinely enjoy helping others

What You Need

• Professional receptionist/administrative experience or hospitality background required
• Proficiency in Microsoft Suite (e.g., Word, Excel, PowerPoint, Outlook, OneNote) required
• Strong communication skills in written and spoken English required
• A commitment to working on‑site at Gallup’s London office five days a week required
• Eligibility to work in the United Kingdom required; this position is not eligible for employment visa sponsorship

What You’ll Experience

• Mission‑driven work: Make a meaningful difference in the world with your unique contributions, commitment to service and exceptional outcomes.
• An empowering culture:Collaborate with smart, passionate people who love what they do and welcome your ideas, perspectives and experiences.
• Learning and development:Grow in your career as we invest in what you do best, encourage curiosity and create an environment where it’s safe — and expected — to challenge the status quo.
• Brand strength, startup energy: Thrive in an innovative environment backed by a trusted brand.
• A vibrant workplace: Enjoy working in our inspiring workplace in the world‑renowned The Shard, boasting captivating views of the London skyline and River Thames and with direct access to London Bridge Station.

About Gallup

At Gallup, we change the world, one client at a time, through extraordinary analytics and advice on everything important facing humankind. Learn more about our work and life at Gallup.

Gallup offers a robust benefits package that includes competitive pay; medical, dental, vision, life and other insurance options; a pension; an employee stock ownership program; mass transit reimbursement; a cycle‑to‑work scheme; family‑building benefits; an employee assistance program; and various reimbursements and activities that enhance our associates’ wellbeing.

Gallup is an equal opportunity employer. Employment decisions are based on qualifications and business needs. We value diversity and are committed to an inclusive workplace.

To review Gallup’s Privacy Statement, please click this link: https://www.gallup.com/privacy . This privacy policy is meant to help you understand what information we collect, why we collect it, and how you can update, manage and delete your information. Your application and the information you provide will be processed and stored in the United States.

Agencies: We are not partnering with agencies for this role, nor will we accept unsolicited résumés or be responsible for any fees or expenses related to such unsolicited résumés and/or applicants.