Receptionist/Administrative Assistant

Workington Academy; Stainburn; On-site; GBP 20,000 - 24,000; Full time

Job summary

Workington Academy in the United Kingdom is seeking a friendly, efficient receptionist and administrator to support day-to-day operations. You will be the first contact for visitors, parents, students and staff, delivering a positive and professional impression while providing essential administrative support.

The role involves managing calls and emails, handling filing, data entry, attendance and admissions tasks, and assisting with events and communications.

Qualifications

• Experience in an administrative, reception or customer service role.
• Excellent communication and interpersonal skills.
• Strong organizational ability with attention to detail.
• Proficient IT skills, especially Microsoft Office.
• Ability to work independently and as part of a team.
• Commitment to safeguarding and confidentiality.

Responsibilities

• Provide professional reception service to visitors, parents, staff and students.
• Handle incoming calls, emails and enquiries promptly.
• Carry out administrative tasks including filing, data entry, and records management.
• Support events, meetings and communications as required.
• Assist with attendance, admissions and general office processes.
• Maintain records and ensure data protection compliance.
• Collaborate with colleagues to support wider admin and operations.

Skills

Reception experience

Administrative experience

Customer service

IT skills

Microsoft Office

Tools

Microsoft Office

Job description

• Hours of work: 30hrs per week


• Working pattern: To be discussed at interview


• Weeks worked: This is a full year position, including school holidays

This is a key front-facing role, providing an efficient reception and administrative service that supports the smooth day-to-day operation of the academy.

As the first point of contact for visitors, parents, students and colleagues, you will play an important role in creating a positive and professional impression of the academy while delivering excellent administrative support.

About the Role

The successful candidate will:

• Provide a professional and friendly reception service to visitors, parents, staff and students.


• Manage incoming telephone calls, emails and enquiries, ensuring they are dealt with promptly and effectively.


• Undertake a range of administrative duties including filing, data entry, correspondence and maintaining records.


• Support academy events, meetings and communications as required.


• Assist with student attendance, admissions and general office processes.


• Maintain accurate records and ensure compliance with academy procedures and data protection requirements.


• Work collaboratively with colleagues to support the wider administrative and operational functions of the academy.

About You

We are looking for someone who:

• Has previous experience in an administrative, reception or customer service environment.


• Possesses excellent communication and interpersonal skills.


• Is well organised, with strong attention to detail and the ability to manage competing priorities.


• Has good IT skills, including Microsoft Office applications.


• Can work independently and as part of a team.


• Demonstrates professionalism, discretion and confidentiality at all times.


• Shares our commitment to supporting young people and providing excellent customer service.

Why Join Workington Academy?

At Workington Academy, we are committed to creating an environment where both students and staff can thrive. As part of Cumbria Education Trust, you will benefit from:

• A supportive and collaborative working environment.


• Opportunities for professional development and training.


• Access to employee wellbeing initiatives.


• Membership of the Local Government Pension Scheme.


• A commitment to work-life balance and staff wellbeing.

The Cumbria Education Trust is committed to safeguarding and promoting the welfare and safety of children and young people and expects all staff and volunteers to share this commitment. Enhanced DBS disclosure and Barred List checks are required for this post. You should not apply if you are on the Children’s Barred List.

In line with Keeping Children Safe in Education, on line searches are carried out on successful candidates.