Receptionist/Administration Assistant | Mersey Care NHS Foundation Trust

Mersey Care NHS Foundation Trust; Liverpool City Region; Presencial; GBP 18.000 - 22.000; Jornada completa

Descripción de la vacante

Mersey Care NHS Foundation Trust is seeking a motivated receptionist/administrator to join the Reception Hub at the Litherland Walk in Centre. You will greet patients and visitors, register and check in patients, manage appointments, and handle inquiries with a friendly, professional demeanour.

The role involves answering calls, maintaining confidential records, and performing general admin duties in a busy clinical environment. Flexible working requests may be considered.

Formación

• Welcoming patients and visitors, providing a friendly, professional first point of contact.
• Accurate and confidential handling of patient information.
• Organised administrator with ability to manage multiple tasks.

Responsabilidades

• Registering and checking in patients at the Walk-in Centre.
• Booking and managing appointments for service users.
• Answering telephone enquiries professionally and efficiently.
• General administrative and clerical duties to support the reception hub.
• Managing electronic and paper-based information systems.

Descripción del empleo

Receptionist/Administration Assistant | Mersey Care NHS Foundation Trust

We are seeking a motivated and organised receptionist/administrator to join the team at the Litherland Walk in Centre within the Reception Hub. You will be responsible for welcoming patients and visitors providing a friendly, professional first point of contact. Registering and checking in patients, managing appointments and inquiries, handling telephone calls and ensuring patient information is recorded accurately and confidentially.

First point of contact for service users booking into the Walk in Centre

Booking and managing appointments.

General administrative and clerical duties.

Answering telephone enquiries professionally and efficiently.

Managing electronic and paper-based information systems.

Mersey Care is one of the largest trusts providing physical health and mental health services in the North West, serving more than 1.4 million people across our region and are also commissioned for services that cover the North West, North Wales and the Midlands.

We offer specialist inpatient and community services that support physical and mental health and specialist inpatient mental health, learning disability, addiction and brain injury services. Mersey Care is one of only three trusts in the UK that offer high secure mental health facilities.

At the heart of all we do is our commitment to ‘perfect care’ – care that is safe, effective, positively experienced, timely, equitable and efficient. We support our staff to do the best job they can and work alongside service users, their families, and carers to design and develop future services together. We’re currently delivering a programme of organisational and service transformation to significantly improve the quality of the services we provide and safely reduce cost as we do so.

Flexible working requests will be considered for all roles.

Please refer to the attached Job Description and Person Specification for a full list of duties and responsibilities