Telephonist | Mersey Care NHS Foundation Trust

Mersey Care NHS Foundation Trust; Knowsley; On-site; GBP 12,000 - 18,000; Full time

Benefits offered by this job

Flexible working

Job summary

Mersey Care NHS Foundation Trust is seeking a Telephonist to manage all incoming and outgoing calls via a Cisco Attendant Console, ensuring the switchboard is always attended. You will support ward communications, update contact directories, and liaise with on-call staff as required to maintain safe and efficient service delivery.

Flexible working requests will be considered; the role supports emergency procedures and relies on accurate data entry and teamwork across shifts.

Qualifications

• Experience handling inbound/outbound calls on a switchboard.
• Ability to operate a Cisco Attendant Console.
• Good communication with wards and staff.

Responsibilities

• Operate the Cisco Attendant Console to route calls and manage enquiries.
• Update directory user database when required.
• Contact on-call staff and announce incoming calls to wards.

Skills

Telephone etiquette

Communication skills

Organisational skills

Teamwork

Tools

Cisco Attendant Console

Computerised switchboard

Job description

Telephonist | Mersey Care NHS Foundation Trust

To facilitate all incoming and outgoing telephone calls using a cisco unified Arc Pro attendant console computerised switchboard.

To provide a full service whilst ensuring that the switchboard equipment is not left unattended during the post holder(s) shift.

All employees are required to participate in annual Personal Achievement and Contribution Evaluation (PACE) activities and any associated training and/or learning opportunities. For those staff covered by Agenda for Change Terms and Conditions the Personal Development Review will incorporate the use of the Knowledge and Skills Framework Outline for the post.

Employees must act in a responsible manner to ensure the care of their health and safety and that of others who may be affected by their omissions at work.

Employees must co-operate with the employer insofar as is necessary to enable Health and Safety duties or requirements to be performed and complied with.

To use technology and co-operate in the introduction of technological developments.

To update directory user database as and when required

To operate all relevant emergency procedures, to include terrorist or bomb threat or service user escape.

To order taxis and maintaining appropriate record

To contact appropriate on-call staff when required

To announce all in-coming calls to wards as appropriate

Facilitate the Doctor on Call rota and all other on-call rotas for MCT (e.g. Bronze, Silver and Gold Command, Pharmacist, Driver, SLS Manager), to include updating and maintaining contact numbers.

Mersey Care is one of the largest trusts providing physical health and mental health services in the North West, serving more than 1.4 million people across our region and are also commissioned for services that cover the North West, North Wales and the Midlands.

We offer specialist inpatient and community services that support physical and mental health and specialist inpatient mental health, learning disability, addiction and brain injury services. Mersey Care is one of only three trusts in the UK that offer high secure mental health facilities.

At the heart of all we do is our commitment to ‘perfect care’ – care that is safe, effective, positively experienced, timely, equitable and efficient. We support our staff to do the best job they can and work alongside service users, their families, and carers to design and develop future services together. We’re currently delivering a programme of organisational and service transformation to significantly improve the quality of the services we provide and safely reduce cost as we do so.

Flexible working requests will be considered for all roles.

To facilitate all incoming and outgoing telephone calls using a cisco unified Arc Pro attendant console computerised switchboard

To provide a full service whilst ensuring that the switchboard equipment is not left unattended during the post holder(s) shift

To use technology and co-operate in the introduction of technological developments

To update directory user database as and when required

To operate all relevant emergency procedures, to include terrorist or bomb threat or service user escape.

To order taxis and maintaining appropriate record

To contact appropriate on-call staff when required

To announce all in-coming calls to wards as appropriate

Facilitate the Doctor on Call rota and all other on-call rotas for MCT (e.g. Bronze, Silver and Gold Command, Pharmacist, Driver, SLS Manager), to include updating and maintaining contact numbers.

This advert closes on Wednesday 21 Oct 2026

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